London Bloomsbury Square Hotel

Recent Reviews: 2875

• User:Navigator27829921913

  Trip type: Couples

  Shouldn’t be open if they can’t offer a full service to the guests or should tell you before booking what not to expect!

  09 May 2026

  When we arrived we were told that the restaurant was closed during the refurbishment and therefore we would need to fill in the breakfast form and to quote ‘have a lovely breakfast delivered to the room..’So we went up to the room and was pleased we hadn’t brought along a cat to swing - ! Very small room - even though it’s advertised as a premium double room. - there just room to get round both sides of the bed and there was one chair… Room was clean and just a basic small room really.We went out and left the form asking for our breakfast with specific items and to be delivered at 8.30 am. I was awake at 6.30 eagerly awaiting breakfast - although with one chair and a small desk and no room for a room service trolley we knew it was going to be challenging to eat in the room… anyway 8.30 came and went - thought I would give them a chance as they may be busy… 8.55 nothing - so I called the reception - they would get right onto it - double quick…. 9.10 calls me back - they have lost the piece of paper with my order on it.. - gave them the list again - was told they will be a few minutes - at 10am an hour and a half late the breakfast arrived…well if you can call it a breakfast.. some food piled into a styrofoam container.. see the pictures…also not including hardly any of what we ordered at all..no salt and pepper or sauce or butter for the toast that was soggy — I wish we hadn’t waited as we then missed our train and the whole day we were trying to play catch up .. Surely the property should either be closed until they can give their guests a good service or at the least tell you at the booking stage that they will not be able to offer any food of any quality…and don’t kid them that they will get ‘a good breakfast’__ because you don’t!! As we left the duty manager was apologetic and suggested I write to them and bla bla.. but I have lost that money and that night and that time in the morning and can’t be bothered to spend more negative time trying to rectify what has already been done… then the somewhat aggressive general manager offers to “comp the breakfast” -hardly an offer worth entertaining… with a veiled sorry… thanks but will not be going back to IHG for a while… IHG Service, Guest Services / Front Office at London Bloomsbury Square Hotel, responded to this review Hello Navigator27829921913,Hosting your stay is a pleasure for us. We appreciate you choosing London Bloomsbury Square Hotel for your accommodation needs. Thank you for sharing your experience.I am sorry to learn what happened. I've sent your feedback to our management team as a reference for improvements.I hope to get another chance to host your next visit. We promise to make the value of your experience worth it for all the right reasons.Yours in hospitality,Jeraldine R.Case ManagerIHG Hotels & Resorts Service

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• User:Tia S

  Trip type: Solo travel

  The fabulous hotel in central London

  06 May 2026

  Amazing team , hotel is being newly refurbished and everything up to a high standard

• User:Ayushi J

  Trip type: Couples

  Value your money, Go somewhere ELSE

  12 Dec 2025

  For the prices we paid for this, it’s a very disappointing and dirty hotel. Stayed there for 3 days but not once were the sheets changed inspite of requesting. Infact the sheets looked used when we first entered the room as well. Hated every bit of this hotel. The rooms are too tiny and the bathroom feels suffocating. paula mellon, General Manager at London Bloomsbury Square Hotel, responded to this review Dear Ayushi J,Thank you for your feedback regarding your recent stay. I regret to learn that your experience did not meet your expectations, particularly concerning the cleanliness and comfort of your room. Our housekeeping team is typically diligent in maintaining high standards, and I apologize for any oversight that occurred during your visit. Additionally, we understand that room sizes may vary, and we appreciate your perspective on this matter. Your comments are valuable to us as we strive to enhance our guests' experiences.Best regards, London Bloomsbury Hotel

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• User:S6424OCpaull

  Trip type: Business

  Only stay here if there is nowhere else

  08 Dec 2025

  Not the best experienceOne small lift My first room had water dropping from a light fitting onto a chair and a waterfall of rain coming through broken window frames soaking the wall, the curtains and the floorDuty manager came to look at it, clearly expected me to accept it and then said I suppose you want to move rooms thenNot the best of experiences and to top it off the room they moved me to was a downgrade, really taking the piss Greg Black, General Manager at London Bloomsbury Square Hotel, responded to this review Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Reception Team

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• User:Gaz B

  Trip type: Couples

  Title: Deeply Disappointing Stay – Wrong Room, Poor Service, and Unprofessional Manager

  02 Dec 2025

  My wife and I were really looking forward to this trip, but the experience was extremely disappointing from the moment we arrived.After two cancelled flights and a long detour, we reached the hotel late at night. Despite notifying the hotel in advance and booking a Superior King Room, we were told our room had been “sold” and were placed in a tiny standard room with a small window in the corner. The night receptionist refused to help, and I was told a manager would contact me the next day—but nobody ever did.A different staff member later apologized, admitted we had been put in the wrong room, and moved us to the correct one. She also assured us the first night would be refunded.However, at checkout, the refund was not applied and the staff knew nothing about it.When I asked to speak to a manager, the General Manager, Greg Black, came out without introducing himself and was extremely rude and dismissive. He interrupted repeatedly, refused to listen, and denied that any staff member had spoken to me—even though CCTV would clearly prove otherwise.Overall:Wrong room givenNo follow-up from managementRefund promised but not givenVery poor communicationShockingly unprofessional behavior from the General ManagerThis was a stressful and disappointing experience, especially after a difficult journey. I hope the hotel takes this seriously, because the level of service we received was far below acceptable standards. Greg Black, General Manager at London Bloomsbury Square Hotel, responded to this review Dear Gaz B,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Reception Team

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