Marlin Waterloo

Recent Reviews: 2272

• User:196kennethg

  Trip type:

  Skip restaurant

  11 Jun 2026

  Food in house restaurant lacking along with help. Beware checking in late they assign rooms from top to bottom even when you advise of late arrival.. Waterloo Marlin, Guest Services / Front Office at Marlin Aparthotel Waterloo, responded to this review Dear Kennethg,Thank you for sharing your feedback. We are sorry to hear that your experience did not fully meet your expectations.We regret that you were disappointed with the food and service in our restaurant. Your comments have been shared with the relevant teams for review and improvement. While room allocations are subject to availability at the time of check-in standard practice in every hotels worldwide.We value your comments as they help us improve our guest experience, and we hope to have the opportunity to welcome you again and provide a much better stay in the future.Kindest regards,Alberto ColomboFront Of House Manager

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• User:Max S

  Trip type:

  Avoid This Hotel If You Expect Working AC or a Comfortable Bed

  10 Jun 2026

  The hotel presents itself as a four-star property, but unfortunately my experience did not reflect that standard.To be fair, the staff were generally friendly and polite. However, the room quality and comfort were far below what I would expect from a hotel in this category.The biggest issue was the air conditioning. If you need a cool room, especially around 20°C or 72°F, this is not the hotel I would recommend. Despite setting the thermostat to 19°C for four days, the room never went below 25°C. I raised the issue multiple times during the first four days, but it was never properly resolved. The only solution offered was a fan, which did not make the room comfortable.The mattress was also extremely poor. It felt like sleeping directly on springs, and the springs were visible and noticeable through the mattress. It made sleeping very uncomfortable and did not feel anywhere near four-star quality.Overall, the hotel looks better on the surface than it actually feels once you are staying there. The room quality was closer to a basic one or two-star property, dressed up to appear higher end. I have stayed in budget hotels in the United States, including Super 8 and Econo Lodge, that had better air conditioning, better beds, and more comfortable rooms.If you are sensitive to heat or need a proper mattress for a good night’s sleep, I would strongly suggest looking elsewhere. Waterloo Marlin, Guest Services / Front Office at Marlin Aparthotel Waterloo, responded to this review Dear Max S,Thank you for taking the time to share your detailed feedback. We are pleased to hear that you found our staff friendly and polite; however, we are truly sorry that several aspects of your stay fell short of your expectations.We sincerely apologize for the issues you experienced with the air conditioning. Guest comfort is extremely important to us. This is certainly not the level of comfort we strive to provide, and your comments have been shared with our maintenance teams for immediate review.We understand how disappointing it is when a hotel experience does not meet the standards you expected, particularly regarding room comfort and sleep quality. We hope we may have the opportunity to provide a much-improved stay in the future.Kindest regards,Alberto ColomboFront Of House Manager

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• User:William L

  Trip type: Family

  4 wonderful nights at the Marlin aparthotel Waterloo

  09 Jun 2026

  I stayed at the Marlin Waterloo for 4 nights and the service was exceptional all round, especially with the room cleaning department, they always had the room looking and feeling fresh, having 3 kids under 10 tends to make the room messy,Definitely will be back again for my next holiday 🙏 Waterloo Marlin, Guest Services / Front Office at Marlin Aparthotel Waterloo, responded to this review Dear JEwilliamI,Thank you for taking the time to share your wonderful feedback about your recent stay at Marlin Waterloo.We are delighted to hear that you had an exceptional experience during your four-night stay and that our housekeeping team helped keep your room fresh and comfortable throughout your visit. We understand that traveling with three young children can be busy, so it is especially rewarding to know that our team made a positive difference to your stay.Your kind words will be shared with our housekeeping colleagues, who will be thrilled to receive your recognition.Thank you once again for choosing Marlin Waterloo. We truly appreciate your recommendation and look forward to welcoming you and your family back for your next holiday.Kind regards,Alberto ColomboFront Of House Manager

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• User:Davidson K

  Trip type: Family

  Excellent cleaning service

  09 Jun 2026

  I had a lovely time with my wife and kid at the hotel for a few nights. I have to highlight the room cleaning crew they were amazing and I have to 10/10. They really cleaned the whole room up and left it dazzling. It was lovely coming back from going out to find the room spotless. I’m very impressed by the crews quick thorough cleans and how they respected our privacy. Thanks for having us Waterloo Marlin, Guest Services / Front Office at Marlin Aparthotel Waterloo, responded to this review Dear Davidsonk2026,Thank you for your wonderful review and for choosing to stay with us.We are delighted to hear that you, your wife, and your child had such an enjoyable stay. It is especially rewarding to know that our housekeeping team made such a positive impression. Your kind words about their thoroughness, efficiency, attention to detail, and respect for your privacy are greatly appreciated.Providing our guests with a clean, comfortable, and welcoming environment is one of our top priorities, and we are thrilled that returning to a spotless room each day enhanced your experience.We will be sure to share your compliments with the housekeeping team, who will be delighted to receive your recognition.Thank you once again for your feedback. We hope to have the pleasure of welcoming you and your family back again soon.Kind regards,Alberto ColomboFront of House Manager

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• User:Jolanta B

  Trip type: Couples

  Excellent stay and good service

  09 Jun 2026

  I had a wonderful stay at this hotel. The room was clean, comfortable, and well-equipped with everything I needed. The staff were friendly, professional, and always willing to help. Overall, I was very satisfied with my experience and would definitely recommend this hotel to others. I look forward to staying here again in the future. Waterloo Marlin, Guest Services / Front Office at Marlin Aparthotel Waterloo, responded to this review Dear Jolantab,Thank you for taking the time to share your excellent feedback.We are delighted to hear that you had a wonderful stay with us and that you found your room clean, comfortable, and well-equipped. It is also great to know that our team’s friendly, professional, and helpful service contributed positively to your experience.Your recommendation means a great deal to us, and we are pleased that we were able to meet your expectations throughout your stay.Thank you once again for your kind comments. We truly appreciate your support and look forward to welcoming you back for another enjoyable stay in the future.Warmest regards,Alberto ColomboFront of House Manager

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