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Mercure London Paddington

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Mercure London Paddington

locationPaddington, London

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About Mercure London PaddingtonAbout Mercure London Paddington

Location

This attractive hotel is centrally located and is only metres from Paddington underground station. The city centre, with a variety of sightseeing attractions as well as an abundance of shops and other entertainment venues, is easily reached on public transport. There is a bus stop located directly in front of the hotel.

Facility

83 rooms, including 10 single rooms and 50 double rooms, are located on 5 storeys and can be reached by lift. Guests are warmly welcomed by English-speaking staff at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket and souvenir shop. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a newspaper stand, a TV room and a library. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (for a fee). Further services and facilities include a 24-hour security service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the view onto the street from a balcony or terrace. All rooms are carpeted and include a king-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. There is also an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) provide all the essentials for a comfortable holiday. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. The hotel has family rooms and non-smoking rooms.

Sport

A sun terrace is a great place to while away the hours. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, a gym, callisthenics, aerobics and a spa.

Meals

Various dining options are available, including a restaurant, a café and a bar. Catering options include half board and full board. A continental breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between à la carte and a set menu. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. In addition, special catering options, picnics and snacks are available.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Mercure London Paddington Amenities at Mercure London Paddington

  • Facilities

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      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Café

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      Car Park

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      Cloakroom

    • -

      Conference Room

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      Currency Exchange

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      Disability-friendly

    • -

      Foyer

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Newspaper kiosk

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

    • -

      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Continental Breakfast

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      Full Board

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      Half Board

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      Set menu dinner

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      Set menu lunch

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

    • -

      Cycling/Mountain Biking

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      Gym

    • -

      Sun terrace

LocationLocation

Map preview

Around this property:

Restaurants

5 m

Bars / Pubs

20 m

Public Transport

20 m

Shopping opportunities

50 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

802

Very Good

868

Average

455

Poor

208

Terrible

222

Recent Reviews: 2555

  • User:ant c

    Trip type: Family

    Great follow up - Thanks to Mario

    rating31 May 2026

    I would like to commend Mario from the Reservations Team at Mercure London Paddington Hotel for his exceptional customer service.I recently needed assistance with an amendment request for my father’s reservation, and Mario handled the matter with professionalism, efficiency, and genuine care. His prompt follow-up, excellent communication, and commitment to ensuring the request was resolved made the entire process seamless and stress-free.What stood out most was Mario’s outstanding call back and attention to detail. He kept me informed throughout and demonstrated a level of customer service that exceeded expectations.A big thank you to Mario for going above and beyond. He is a credit to the Mercure London Paddington team, and his dedication to guest satisfaction deserves recognition.Kind regards,Anthony C

  • User:Happiness29356811129

    Trip type: Solo travel

    Great Staff!

    rating28 May 2026

    Staff were very hospitable and accommodating of all of my requests. Rooms were clean and the complimentary fridges were a nice addition.

  • User:OnAir43604896329

    Trip type: Couples

    People make the place.

    rating14 May 2026

    The staff, especially Abdul and Deeia, are professional and always on point. The hotel is improving through a renovation that did not disturb us at all. The location is perfect for access to public transportation as well as shopping and dining.

  • User:Vicky R

    Trip type: Couples

    Clean and comfortable

    rating07 May 2026

    Ideal location. Right next to Paddington station so easy access to the whole of the city. Hotel staff helpful and friendly the room was very comfortable and very clean.Excellent base for seeing London. London Town Hotels , Marketing at Mercure London Paddington Hotel, responded to this review Dear Vicky, Thank you for taking time to leave us a wonderful review, we are glad that you enjoyed your stay with us and liked all the aspects of the hotel from the unbeatable location to the great service staff had provided to the cleanliness of the rooms. we hope to welcome you back again in the near future for another great stay. Kind Regards Abdul Rahimi

  • User:cnw1409

    Trip type: Family

    Poor stay experience

    rating07 May 2026

    I booked two Executive rooms because the hotel’s website indicated they are comparatively larger rooms. However, on check-in, one of the rooms allocated was significantly smaller, especially the bathroom, and it felt more like a standard room rather than an Executive one. I raised this with the reception, and they were able to re-allocate another room—but the replacement room was only supposed to be ready two hours after the normal check-in time.Two hours later, I entered the replacement room and found it still not quite ready: there was a piece of glass on the floor (it appears maintenance was incomplete), and bathroom amenities had not been replenished yet. ______________________________________Communication with hotel guestsOn check-in, I received a WhatsApp message from the hotel inviting guests to raise issues and requests if need be. Naturally, I used that channel—but I did not receive any response from that WhatsApp account.It was only two days after check-in that I realised the hotel had another WhatsApp account for guest communication. This made the process frustrating and ineffective. I would suggest the hotel avoid using the first WhatsApp number for guest requests if it isn’t being monitored and responded to.________________________________________Service & responsivenessIn general, most hotel staff were not quite helpful or responsive. For example, I requested bathroom amenities directly with housekeeping staff, but there was no response. I ended up having to go to reception to get the items, because the phones to reception/housekeeping were often busy throughout the day.________________________________________Other concerns• Noise level: The hotel is noisy—there was noticeable noise and vibration from the tube beneath the hotel.• Bathroom issues: We experienced water blockage for both rooms. Water pressure in the bathroom was also relatively low. • Room key inconvenience: We spent five nights in the hotel. We had to return to reception on the ground floor every day to re-activate the card key. It seems that there is some problem with the room key system.• Location: The hotel is conveniently located next to Paddington station.________________________________________Overall, while the location is excellent, the room allocation mismatch, maintenance issues, poor communication with guests, and service/amenity responsiveness, etc. significantly reduced my stay experience.

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