Merit Kensington Hotel

Recent Reviews: 209

• User: Susan C

  Trip type: Solo travel

  Poor service.

  I have no complaints regarding the room which was clean and spacious. However, the staff were far from welcoming and the £100 deposit is yet to be removed from my credit card ten days after my stay.I have no complaints regarding the room which was clean and spacious. However, the staff were far from welcoming and the £100 deposit is yet to be removed from my credit card ten days after my stay.

• User: JKILLER W

  Trip type: Friends getaway

  Very disappointing experience

  I had a disappointing experience with the deposit refund process. I checked in on 25 May and paid a £100 deposit, which I was told would be refunded after check-out, with the processing time depending on the bank.I checked out on 26 May, but by 7 June I still had not received it. When I contacted my bank, they said refunds usually take around 5 days, but there was still no refund showing in their… Read moreI had a disappointing experience with the deposit refund process. I checked in on 25 May and paid a £100 deposit, which I was told would be refunded after check-out, with the processing time depending on the bank.I checked out on 26 May, but by 7 June I still… Read more

• User: Gem B

  Trip type: Family

  Great attention to detail, very handy for the Tube, very comfortable stay

  We had a very comfortable stay here. Location is very handy, right by the Tube. Our room was very nice (we had room 211). Bed was very comfortable. Love the attention to detail such as the USB, temp and light controls by the bed on both sides, the heated flooring in the bathroom was fabulous, the makeup/shaving mirror and the fact that both shampoo AND conditioner is provided. Caters very well for… Read moreWe had a very comfortable stay here. Location is very handy, right by the Tube. Our room was very nice (we had room 211). Bed was very comfortable. Love the attention to detail such as the USB, temp and light controls by the bed on both sides, the heated floor… Read more

• User: Garry B

  Trip type: Solo travel

  Would stay here again, the area has everything!

  I stayed at this hotel in Earl’s Court, London for two nights in mid‑May and was pleasantly surprised from the moment I arrived. I had been a bit worried after reading some mixed reviews, and seeing a group of people waiting in the lobby with lots of luggage didn’t help. But my room was ready straight away, and the receptionist was friendly, welcoming, and very professional — even when dealing wit… Read moreI stayed at this hotel in Earl’s Court, London for two nights in mid‑May and was pleasantly surprised from the moment I arrived. I had been a bit worried after reading some mixed reviews, and seeing a group of people waiting in the lobby with lots of luggage d… Read more

• User: Catriona W

  Trip type: Couples

  Excellent!

  From walking up the spotless steps & exterior of the hotel we were greeted politely & efficiently by the reception staff. I cannot understand the negative reviews at all, think we must be somewhere different as hotel was spotless everywhere & smelled lovely! Our room had everything we wanted, the bed comfy, shower powerful & gleaming & again spotless. Lovely quality white bed l… Read moreFrom walking up the spotless steps & exterior of the hotel we were greeted politely & efficiently by the reception staff. I cannot understand the negative reviews at all, think we must be somewhere different as hotel was spotless everywhere & smell… Read more