Mornington Hotel London Victoria

Recent Reviews: 360

• User:Gary_Bagus

  Trip type: Couples

  Where is a lift when you need one

  04 Nov 2025

  The staff at this establishment were first rate. Friendly obliging and so helpful. The young gentleman whom goes by the name of Maged was awesome. Due to unfortunate circumstances and lack of availability we had to move rooms and were placed on the 4th floor and there is no lift. As we are elderly guests this was a struggle. The stairs were narrow and steep. My wife especially struggled. I couldn’t complain as Maged had gone to so much trouble. How they got our luggage upstairs is beyond me. The rooms were very small but functional. Good location plenty of restaurants and pubs Victoria bus station and tube 10 minutes walk. Big shout out to Maged. Mohammad S, at Mornington Hotel London Victoria, responded to this review Dear Gary,Thank you for taking the time to share your feedback and for your kind words about Maged and our team — they will be delighted to know their efforts were appreciated.We’re sorry to hear that the stairs were a challenge during your stay. As our property does not have a lift, which is clearly stated in our listing, we always do our best to allocate ground or first-floor rooms for guests who may find stairs difficult. Had we known in advance, we would have tried our best to accommodate you on a lower floor.We truly appreciate your understanding and hope to welcome you back for a more comfortable stay in the future.Kind regards,Mohammad SaloojeeGeneral Manager

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• User:D H

  Trip type: Business

  Great Budget Hotel in a Convenient Location

  25 Sept 2025

  Sure, the rooms are kinda small, but are you coming to London to stay indoors?The room was very clean and the bathroom was modern. Great water pressure in the shower! The hotel was very conveniently located, right between Victoria & Pimlico, and there are lots of delis, supermarkets, pubs and great places to eat all a stone's throw away. Great price for the location too. I have stayed in much worse for much more in the same area. The staff were great. Jeffery and Andre at the front desk were both super amiable and attentive and a credit to their employers. 10/10. No, 11/10! Mohammad Saloojee, Owner at Mornington Hotel London Victoria, responded to this review Dear L4613Rdh,Thank you so much for your glowing review. We’re delighted to hear you enjoyed your stay with us and found the room spotless, modern, and comfortable. We agree — the shower water pressure is definitely a highlight!It’s wonderful to know that our location served you well, with so many attractions, restaurants, and transport links nearby. We’re especially pleased to read your kind words about Jeffery and Andre. They are indeed a great asset to our team, and we’ll make sure your compliments are shared with them.Your 11/10 rating truly made our day. We look forward to welcoming you back on your next visit to London.Warm regards,Mohammad SaloojeeGeneral Manager

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• User:Joe I

  Trip type:

  Awful experience, vacation ruined

  09 Aug 2025

  Do not use this hotel! We initially made the reservation for our family, two adults and two children. After it was booked, our email confirmation said it was only one bed. We then called directly and spoke with someone. He said our current reservation wouldn’t work, and he canceled it and booked us space for four people with two beds. When we arrived, we had only one room and one bed. Even the email confirmation we received said two beds and four people. The front desk staff tried to help us as best they could and were very understanding. When they reached out to the manager, he said it wasn’t his problem and we should take it up with our travel agent. When I told him we didn’t have a travel agent and that we had called the hotel directly, he didn’t even reply. This was completely and utterly unacceptable in every way. I slept on the floor while the rest of my family shared one bed because we were completely out of options. I have never been treated like this before, and people deserve to know what they’re getting into before they make a reservation at this hotel. Mohammad Saloojee, Owner at Mornington Hotel London Victoria, responded to this review Dear U1807Kljoei,Thank you for your review. We are sorry to hear of your disappointment and would like to clarify the details surrounding your booking. The reservation we received, made via dnata, was for a Superior Double Room for two persons. While we do allow one child to share existing bedding with parents, we did not receive any information from the booking agent regarding additional children.On arrival, when it became clear you were travelling as a family, our team made every effort to secure an additional room for the remainder of your stay. Unfortunately, your booking was made for one double room, and all our room sizes, configurations, and descriptions are clearly displayed on both our website and agent partner sites.We have no record of the phone call you mentioned, and for this reason, we always request that special arrangements or changes be sent to us via email so we can keep a written record and avoid any miscommunication.Whilst we understand your frustration, this issue arose from the booking information we received and was not caused by the hotel. We are pleased to hear you found our front desk staff understanding and helpful, and we regret that the situation was not what you expected.Kind regards,Mohammad

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• User:Julie G

  Trip type: Family

  Go here if you need AC and/or you’ll be out sightseeing most of the time. Great place but claustrophobically tiny

  26 Jul 2025

  Tiny rooms but air conditioning worked great. Staff was excellent. Very convenient location to restaurants and public transport. Mohammad Saloojee, Owner at Mornington Hotel London Victoria, responded to this review Dear M7550Jjulieg,Thank you for taking the time to share your feedback and for rating us 4 out of 5 – we're delighted you enjoyed our excellent staff, reliable air conditioning, and convenient location!We understand that room size can be an important factor, and we’d like to mention that all our room sizes are clearly listed online prior to booking. We offer several categories to suit different preferences, including our more spacious Superior Rooms, which provide extra comfort for guests who prefer more space.We truly appreciate your comments and hope to have the opportunity to welcome you back — perhaps in one of our larger rooms next time!Kind regards,Mohammad Saloojee

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• User:lesnams13

  Trip type: Family

  Avoid – Misleading advertising, zero comfort, and serious privacy concerns

  23 Jul 2025

  Avoid – Misleading advertising, zero comfort, and serious privacy concernsWe booked a “family suite” for 5 people (over 2000 CHF for 3 nights), advertised with three double beds. In reality, we were given three tiny, separate rooms located on the same floor – with a regular hotel hallway falsely presented as a “private space.”The rooms were about 2m by 2.5m, with no wardrobe, and barely enough space to open a suitcase. The “double beds” were only 140 cm wide, far too small for two people. To move between the rooms, we had to walk through the shared hallway, which was permanently lit, had glass doors, and – shockingly – was under video surveillance. We only realized this after walking through in our underwear, thinking the area was private. This is deeply inappropriate and possibly illegal.The receptionist, although kind, was overwhelmed (it was her first day) and could only confirm, after an hour of calls, that the hallway was indeed part of the “suite.” No compensation, no alternatives offered. We had to use spoons to keep doors from locking automatically.How this hotel can claim to be 4 stars is beyond comprehension. Awful experience, misleading marketing, total lack of comfort. Avoid at all costs. Mohammad Saloojee, Owner at Mornington Hotel London Victoria, responded to this review Dear Lesnamss,Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your stay did not meet expectations, and we sincerely apologise for the disappointment and frustration you experienced.While we’re pleased to note you rated your overall stay on departure an 8 out of 10, it’s clear that there were aspects which fell short, and we take that very seriously.We’d like to clarify that when booking our Family Suite, guests are allocated an entire floor consisting of three separate rooms, all fully private and solely for the use of your party. The main suite door is fully lockable, and no other guests have access to this area during your stay. However, we understand that the layout may not have met your expectations, and we regret if this was not communicated clearly prior to your arrival.Regarding room sizes and bed dimensions — we ensure all such details are provided both on our official website and on booking platforms such as Booking.com. While our rooms are compact by design, we strive to offer a balance of comfort, convenience, and value in central London.We are also deeply concerned to hear your comments regarding privacy. Please rest assured that no footage from any internal guest areas is monitored or stored inappropriately, and any security measures in place are strictly for guest safety and in full compliance with data protection regulations.We genuinely regret that our service fell short during your interaction with our new team member — while she was doing her best, we acknowledge the situation should have been handled more efficiently and with clearer communication.Your feedback is important to us and has been shared with the relevant teams for internal review and training. We would welcome the opportunity to restore your faith in us on a future visit, should you be willing to give us another chance.Kind regards,Mohammad SaloojeeGeneral Manager

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