Moxy London Excel

Recent Reviews: 621

• User:Hayleyburns2015

  Trip type: Business

  Great stay for excel

  04 Jun 2026

  Hotel is in a great location for the excel, although you enter at the side instead of front. Bed was very comfortable and room was extremely clean. It was also very quiet. Reception staff were also very friendly. I didn’t have breakfast so couldn’t comment but the food offerings did look plenty. Chinese restaurant across the road was lovely.

• User:Aroadwelltravelled1

  Trip type: Business

  Air conditioning does not work in this hotel - Avoid in summer

  26 May 2026

  Unfortunately despite a wonderfully warm welcome from engaging front of office staff the basic requirement of an ability to sleep was not met. The air conditioning advertised as part of the room amenities does not work and the Moxy team are aware of this. Avoid this hotel in warm weather or you will be trapped in their small rooms with hot air blowing at you from the air conditioning unit. This is, according to staff, a cost containment decision taken by their owners. Best avoided and last stay for me! Kyle Benjamin-Jones, General Manager at Moxy London Excel, responded to this review Dear Aroadwelltravelled1,Thank you for sharing your feedback and for highlighting the warm welcome from the front desk team. We sincerely regret to hear about the discomfort you experienced with the air conditioning and how it impacted your stay. Your concerns about the amenities and their functionality are noted, and we understand how frustrating this must have been for you. We value your insights and appreciate you taking the time to help us understand your experience.Please be rest assured that our management team has actively looked into this and took necessary steps to prevent such issues from happening again in the future.Once again, please accept our sincere apology for the inconvenience caused and we look forward to the opportunity to make things right and restore the trust.Thank youBest wishes,Kyle Benjamin-Jones, General ManagerMoxy London Excel

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• User:Marisa N

  Trip type: Couples

  Amazing stay

  19 Apr 2026

  Stayed here for an early anniversary celebration and I cannot fault this hotel. From the start to the finish all was perfect We got in earlier than expected and had a room available which is always a plus :) Our room was beautifully decorated and cleaned .. we also had some complimentary drinks and Snacks which i thought was a lovely touch . The beds are very comfortable and the best of all is even though it’s by the airport you cannot hear a single sound… I’m a very light sleeper so this was definitely a bonus ☺️100% would recommend and will definitely comeback again Thanks guys

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• User:Michaeldp89

  Trip type: Couples

  Great hotel, location and staff. Always a friendly welcome. Super close to LCY and central London is so accessible.

  25 Mar 2026

  Great hotel, location and staff. Kyle Benjamin-Jones, General Manager at Moxy London Excel, responded to this review Dear Michaeldp89,Thank you so much for your wonderful feedback!We’re delighted to hear that you enjoyed your stay with us, especially our location and the warm welcome from our team. It’s great to know that our proximity to London City Airport and easy access to central London made your visit even more convenient.Your kind words mean a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back again soon!Thank you,Warm regardsKyle Benjamin-JonesGeneral ManagerMoxy London Excel

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• User:AN5EL

  Trip type: Couples

  Just a few niggles , but it’s the little things that matter!

  28 Feb 2026

  Just a few kilometres away from the Wonderful Brick Lane Music Hall. My wife and I stayed in a double room 21/02/26 because it was priced at a reasonable rate including hot & cold breakfast buffet. But unfortunately they don’t or didn’t have decaffeinated coffee, but oddly enough they did have decaffeinated tea, whilst we stayed there. When I asked at reception they directed me to the nearest shop!This was important to me as my stomach cannot tolerate caffeine, (sorry too much information).The room was clean and a reasonable size, the shower room was tiny and had nowhere to hang the wet towels, apart from one very small rail. It was nice and quiet with a reasonable view (room 333), the temperature was excellent, the tv was good too. The lounge area was very noisy, full of children the day we arrived. The bar was well stocked and reasonably priced for London. We appreciated the voucher for a free drink each.There was a useful gadget by the front door exclusively for booking a Uber which we used successfully.The outer front automatic door seemed to have some sort of fault, juddering badly and disturbingly noisy. Breakfast was an unusual set up with neat portals displaying each type , the tables were extremely messy, as was the floor area under the tables, customers were supposed to clear their own tables with the provided tray and place them in a rack, but nobody was clearing or cleaning the tables, so we had to clear one ourselves! There was one member of staff removing the racks of trays, if he had moved any slower, he would’ve been going backwards!This hotel is situated on a road of lots of modern hotels and a few hundred yards walk from the DLR Royal Albert station. To some up:-Would we stay there again? quite likely.We would take our own coffee? Definitely Why only 3 stars? If the problems above hadn’t arisen it would’ve been 4 stars. Kyle Benjamin-Jones, General Manager at Moxy London Excel, responded to this review Dear AN5EL,Thank you for taking the time to share such a detailed review following your stay. We’re very pleased to hear that you and your wife enjoyed our convenient location, found your room clean and comfortable, and appreciated the quiet atmosphere, temperature control, TV quality, bar selection, and complimentary drink vouchers. It’s also great to know that the Uber booking station and our proximity to Royal Albert DLR station were helpful during your visit.That said, we’re genuinely sorry for the inconveniences you experienced. Your comments about the lack of decaffeinated coffee are particularly noted. We absolutely understand that dietary requirements aren’t a small matter, and we’re reviewing this with our food & beverage team to find out the reason for no availability of decaffeinated coffee. Directing you to a nearby shop was certainly not the level of service we aim to deliver and we will investigate this internally to ensure this does not happen again in the future.We also apologize for the condition of the breakfast area and the lack of table clearing. While we do encourage guests to return trays, this should always be supported by attentive staff presence to maintain cleanliness and comfort. Your feedback has been shared with the team to reinforce service standards during busy periods.Regarding the shower room layout, towel space, lounge noise, and the front automatic door, thank you for highlighting these points. The door fault was reported to maintenance as part of daily inspection and ensured it is working fine. We truly appreciate your balanced comments and your honesty. We’re glad to hear you would quite likely stay again and we hope next time we can earn that fourth star.Kind regards,Kyle Benjamin-JonesGeneral ManagerMoxy London Excel

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