Novotel London Brentford

Recent Reviews: 1513

• User: Natalie H

  Trip type: Family

  Adequate hotel

  Good hotel could be improved arrived to watch a Wembley final and parked up parking is £15 a night quite expensive and you can only park in spots marked H very limited spots we arrived back from Wembley and my daughter wanted to use the pool and we were told you could not and must be pre booked we were not informed of this prior to arrival which I think would be useful for people the breakfast cos… Read moreGood hotel could be improved arrived to watch a Wembley final and parked up parking is £15 a night quite expensive and you can only park in spots marked H very limited spots we arrived back from Wembley and my daughter wanted to use the pool and we were told y… Read more

• User: varsh g

  Trip type: Business

  Disappointing Stay – Unwelcoming Service and Concerning Treatment

  My stay was extremely disappointing, mainly due to the staff’s attitude and the overall guest experience. From the beginning, the service felt cold and unwelcoming—there were no basic courtesies like greetings or smiles, and responses often came across as abrupt.What was particularly uncomfortable was the difference in how guests seemed to be treated. As Indian guests, we felt that we were not giv… Read moreMy stay was extremely disappointing, mainly due to the staff’s attitude and the overall guest experience. From the beginning, the service felt cold and unwelcoming—there were no basic courtesies like greetings or smiles, and responses often came across as abru… Read more

• User: Augmented

  Trip type: Family

  New and convenient

  The Novotel Brentwood is a new contemporary and clean hotel convenient to the underground and rail lines into the city. We slept in more than 10 beds during our tour of England and the Novotel had the most comfortable beds of all. The staff who cleaned and refreshed our room each day did an amazing job. The on-site restaurant offered tasty pizza and decent burgers. We did not eat breakfast at the… Read moreThe Novotel Brentwood is a new contemporary and clean hotel convenient to the underground and rail lines into the city. We slept in more than 10 beds during our tour of England and the Novotel had the most comfortable beds of all. The staff who cleaned and ref… Read more

• User: ourvan

  Trip type: Friends getaway

  Nice stay - met our needs

  First, the good stuff - friendly staff, safe area, clean surroundings, comfortable beds, nice breakfast, great coffee. The hotel was just what we were looking for in the neighborhood where my daughter lives, and was walkable to her flat, so that was a bonus. I would stay there again on my next visit just for those conveniences.As for the bits that were not 5 star - there was a slight odor of sewag… Read moreFirst, the good stuff - friendly staff, safe area, clean surroundings, comfortable beds, nice breakfast, great coffee. The hotel was just what we were looking for in the neighborhood where my daughter lives, and was walkable to her flat, so that was a bonus. I… Read more

• User: 43khalidi

  Trip type: Couples

  Great location

  We had a pleasant 5-night stay. The room was clean and modern. A special thanks to Mubarra with a great knowledge of surrounding and for being incredibly helpful during our stay—we will definitely come back. Terence Beach, General Manager at Novotel London Brentford, responded to this review Dear Kish,Thank you for your lovely review and for choosing to stay with us for five nights. We’re del… Read moreWe had a pleasant 5-night stay. The room was clean and modern. A special thanks to Mubarra with a great knowledge of surrounding and for being incredibly helpful during our stay—we will definitely come back. Terence Beach, General Manager at Novotel London… Read more