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Novotel London Canary Wharf

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Novotel London Canary Wharf

locationDocklands, London

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About Novotel London Canary WharfAbout Novotel London Canary Wharf

Location

This hotel is located about 8 km from the centre of London.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a cloakroom, a baggage storage service and a safe. Wireless internet access allows guests to stay connected while on holiday. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. Guests can browse a number of shops, including a supermarket. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, medical assistance, a transfer service, room service, a laundry service, a coin-operated laundry and a page service. Bicycles can be kept in the bicycle storage area. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Rooms include a double bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a flatscreen television and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms and smoking rooms.

Sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. Fine weather can be enjoyed on the terrace. For those who wish to stay active while on holiday, the hotel offers cycling/mountain biking. Sport and leisure facilities at the hotel include a gym, callisthenics and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath and massage treatments. Entertainment options and leisure facilities include a kids' club and live music.

Meals

Various dining options are available, including a restaurant, a dining room, a café and a bar. Breakfast and a dinner à la carte are served every day. Gluten-free meals, vegetarian dishes and children's meals can be prepared on request.

Payment

The hotel accepts the following credit cards: American Express, VISA and MasterCard.

Amenities at Novotel London Canary Wharf Amenities at Novotel London Canary Wharf

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

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      Disability-friendly

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      Games room

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      Garage

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

  • Sport/Entertainment

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      Aerobics

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      Cycling/Mountain Biking

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Steam bath

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

3570

Very Good

1283

Average

279

Poor

85

Terrible

56

Recent Reviews: 5273

  • User:Kejul S

    Trip type: Business

    Amazing Stay at Canary wharf

    rating13 Jun 2026

    Fantastic service from start to finish! A special shout-out to Swapna for coordinating with the chef and ensuring all my special dietary requirements were perfectly accommodated. Her dedication to guest care really stood out

  • User:Sheena C

    Trip type: Couples

    Best Front Desk staff

    rating09 Jun 2026

    As always - a wonderful stay, made especially so by the staff. Big call out to Front of House Team Members, Thilan and Shaima who made our visit so fantastic. Nothing was too much trouble and they went out of their way to make sure we had a first class experience. In addition, the rooms are comfortable and well appointed, the dining room food is excellent and the location is superb. Thank you all! Stacey Boast, General Manager at Hilton London Canary Wharf, responded to this review Dear sheenac850Thank you for the wonderful review! It’s great to know that you had a wonderful stay.We enjoyed reading all of the positive comments you have provided and would like to thank you for sharing your impressions of your experience. It was also good to read how much Thilan and Shaima contributed in your visit being fantastic.It was a pleasure having you with us and we look forward to welcoming you again in the near future.

  • User:700PeteJ

    Trip type: Family

    Great service - a new default

    rating01 Jun 2026

    For years my default hotel in London has been the Radisson in Canary Wharf. However, over the last 12 months things have really gone downhill and so I’ve been looking for a new ‘regular’. We stayed at the Hilton around Halloween last year and were impressed and so when we wanted to spend a long weekend in town last week, we booked again. The experience was excellent. Booking was easy, and when we arrived the service was excellent. From the front desk to mealtimes. The family room was spacious and comfortable and the staff had laid out some very nice touches for us. The snacks and the soft toys for our boys were appreciated. When we needed help with cleaning we were put up in a lounge while it was done (thanks Ellie) and staff checked in with us regularly to see that we were ok. We do love a proper hotel breakfast - the Hilton does a really good one. There’s a good selection and plenty of it. If I had a moan, it is that the Hilton is usually more expensive than other local hotels. However, this time I can’t complain. We had a lovely stay and we’ll be back. Stacey Boast, General Manager at Hilton London Canary Wharf, responded to this review Dear 700PeteJWe are delighted that you enjoyed your time with us at the hotel and it is particularly rewarding for us to receive such positive feedback. It is a pleasure to know that you have found a new regular place to stay with us at Canary Wharf. Our team are really passionate about ensuring our guests have unforgettable stays and I will ensure I share your comments with the entire team.It was lovely having you with us and we look forward to welcoming you back again soon.

  • User:Brookelyn S

    Trip type: Couples

    Great service!

    rating29 May 2026

    Super nice! The rooms are clean, comfortable, and well equipped with toiletries. Easy to access central London and staff are so kind. Stacey Boast, General Manager at Hilton London Canary Wharf, responded to this review Dear brookelyn674Thank you for your review, it was a great pleasure having you stay with us and thank you for taking the time to write about your experience with us.We appreciate your kind works and are delighted to hear that you enjoyed our facilities and that you found the team to be kind.We look forward to welcoming you back again.

  • User:W2768AGmarkg

    Trip type: Couples

    Great hotel

    rating29 May 2026

    Great hotel in a fantastic location. Staff were brilliant and extremely helpful. Room was lovely as was the room service. Added bonus of being able to park my car in their secure car park. Would definitely return Stacey Boast, General Manager at Hilton London Canary Wharf, responded to this review Dear W2768AGmarkgGreetings and thank you very much for taking the time to share your experience following your recent stay with us. We are delighted that you enjoyed our property and that you found the team to be brilliant and extremely helpful and that you found our location to be fantastic.We look forward to welcoming you back again.

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