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Novotel London Excel

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Novotel London Excel

locationDocklands, London

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About Novotel London ExcelAbout Novotel London Excel

Location

This business and conference hotel is located alongside the Royal Victoria Dock, 150 metres from the Excel Exhibition Centre and close to London City Airport. Just a few minutes by road from Docklands/Canary Wharf, this area provides access to east London, as well as into the city of London itself via the dual carriageway that runs right through the Docklands towards Tower Bridge (Aspen Way, A1261). Guests will find restaurants, bars, pubs and public transport links on the hotel's doorstep and nearby airports include London City (2 km), London Heathrow (42 km), London Stansted (57 km), Luton (61 km) and London Gatwick (72 km).

Facility

7 suites, apartments, single rooms and 250 double rooms are located on 9 storeys and can be reached by lift. Multilingual staff (English, German, French) at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities available at the hotel include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, medical assistance, room service, an alarm call service, a laundry service and a coin-operated laundry. Travellers with bicycles can make use of the on-site bicycle storage area. Complimentary newspapers are available. A business centre with fax machine, projector and photocopier is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. A balcony is among the standard amenities of some rooms. All rooms are carpeted and include a double bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

Fine weather can be enjoyed on the terrace. There are many ways to relax or stay active at the hotel, including a gym, callisthenics, aerobics, a spa, a sauna, a steam bath and a hammam. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

Various dining options are available, including a café and a bar. The restaurant has air conditioning and high chairs for children. A generous breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between a buffet, à la carte and a set menu. Diet meals and vegetarian dishes can be prepared on request. The hotel also offers special catering options.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Novotel London Excel Amenities at Novotel London Excel

  • Facilities

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      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Café

    • -

      Car Park

    • -

      Cloakroom

    • -

      Conference Room

    • -

      Currency Exchange

    • -

      Disability-friendly

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      Games room

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Playground

    • -

      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Room Service

    • -

      Shops

    • -

      TV Room

    • -

      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Evening Buffet

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      Lunch Buffet

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      Set menu dinner

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      Set menu lunch

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Children's Entertainment

    • -

      Gym

    • -

      Sauna

    • -

      Steam bath

LocationLocation

Map preview

Around this property:

Public Transport

15 m

Bars / Pubs

20 m

Restaurants

20 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1710

Very Good

1333

Average

401

Poor

139

Terrible

104

Recent Reviews: 3687

  • User:Susan A

    Trip type: Business

    Drinks reception

    rating28 Apr 2026

    We recently hosted a welcome drinks reception at the Novotel London ExCeL, and the experience was excellent from start to finish.Halima, who supported us throughout the booking process, was fantastic—professional, responsive, and incredibly helpful in ensuring every detail was arranged smoothly. Her support made the planning process seamless and stress-free.On the day of the event, everything ran perfectly. The venue was well-organized, the atmosphere was welcoming, and the event itself was executed flawlessly. Our guests had a wonderful experience, and we were very pleased with how smoothly everything came together.A big thank you to Halima and the team at Novotel London ExCeL for delivering such a successful event. We would highly recommend this venue for corporate gatherings and group events.

  • User:Affan S

    Trip type: Couples

    Rutvi at the reception was really helpful

    rating11 Apr 2026

    Rutvi was really helpful at reception. We checked in at night and she was really great with her services. Mehwish Farzan, Other at Novotel London Excel Hotel, responded to this review Dear 298affans,Thank you for your lovely review! We're so glad you had a great experience with us . Rutvi truly appreciates your kind mention—they loved hosting you! Hope to see you again on your next visit!RegardsMehwish FarzanGuest Experience Coordinator

  • User:Navigator19680685898

    Trip type: Business

    Pleasant breakfast

    rating11 Apr 2026

    Breakfast is amazing, so much better than other NOVOTEL properties in Europe. Fresh produce and even a succulent whole big mushrooms, not diced (think of Portobello texture and juiceness). Shiuly and her manager, Marco, take care of everyone with warm hospitality. That's A Team, thanks for everyone at the breakfast service - the most important meals of the day! Mehwish Farzan, Other at Novotel London Excel Hotel, responded to this review Dear Navigator19680685898,Thank you for your delightful feedback regarding your breakfast experience at Novotel London Excel. We are thrilled to hear that you enjoyed the quality of our fresh produce and the hospitality provided by Shiuly and Marco. It is our team's commitment to ensure that every guest has a memorable start to their day. Your kind words will surely motivate them to continue delivering exceptional service.Best regards,Mehwish FarzanGuest Experience CoordinatorNovotel London Excel

  • User:James K

    Trip type: Family

    Good location just outside central London

    rating11 Apr 2026

    Good location just outside centre of London as just 15min train trip in. Just a short 5 min walk to DLR and tube. Flew in to LCY and only took 10min bus to get to hotel. Had breakfast in hotel which was really nice and good value for family as kids eat free with adult. Marco was great host and very friendly. Mehwish Farzan, Other at Novotel London Excel Hotel, responded to this review Dear JameskW4912VP,Thank you for sharing your positive experience with us. We are delighted to hear that you appreciated our convenient location, as well as the complimentary breakfast for children, which indeed adds great value for families. It is also wonderful to know that Marco provided you with excellent service during your stay. Your feedback is highly valued, and we hope to welcome you back in the future for another enjoyable visit.Mehwish FarzanGuest Experience CoordinatorNovotel London Excel

  • User:Anne Marie G

    Trip type: Business

    Good options for business meeting

    rating06 Apr 2026

    Hotel staff were friendly and helpful and booking our meeting room was as straightforward as you expect, but so often is not! Mehwish Farzan, Other at Novotel London Excel Hotel, responded to this review Dear Amgahan1,Thank you for your positive feedback regarding your recent experience at our hotel. It is gratifying to know that our team provided you with friendly and helpful service, and that the process of booking your meeting room met your expectations. We look forward to welcoming you again.Mehwish FarzanGuest Experience CoordinatorNovotel London Excel

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