Novotel London Excel

101+ photos

Novotel London Excel

Name: Novotel London Excel
Address: 7 Western Gateway, London, united-kingdom
Telephone: 0204 505 9777
Rating: 4.2

london, united kingdom

About Novotel London Excel

location

This business and conference hotel is located alongside the Royal Victoria Dock, 150 metres from the Excel Exhibition Centre and close to London City Airport. Just a few minutes by road from Docklands/Canary Wharf, this area provides access to east London, as well as into the city of London itself via the dual carriageway that runs right through the Docklands towards Tower Bridge (Aspen Way, A1261). Guests will find restaurants, bars, pubs and public transport links on the hotel's doorstep and nearby airports include London City (2 km), London Heathrow (42 km), London Stansted (57 km), Luton (61 km) and London Gatwick (72 km).

facility

7 suites, apartments, single rooms and 250 double rooms are located on 9 storeys and can be reached by lift. Multilingual staff (English, German, French) at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities available at the hotel include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, medical assistance, room service, an alarm call service, a laundry service and a coin-operated laundry. Travellers with bicycles can make use of the on-site bicycle storage area. Complimentary newspapers are available. A business centre with fax machine, projector and photocopier is available.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. A balcony is among the standard amenities of some rooms. All rooms are carpeted and include a double bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

sport

Fine weather can be enjoyed on the terrace. There are many ways to relax or stay active at the hotel, including a gym, callisthenics, aerobics, a spa, a sauna, a steam bath and a hammam. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

meals

Various dining options are available, including a café and a bar. The restaurant has air conditioning and high chairs for children. A generous breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between a buffet, à la carte and a set menu. Diet meals and vegetarian dishes can be prepared on request. The hotel also offers special catering options.

Amenities at Novotel London Excel

Facilities (16)

Air conditioningLobby24-hour receptionCurrency ExchangeConference RoomRoom ServiceLaundry ServicePlaygroundPetsElevator/ LiftLaundryNewspaperParkingSmoke detectorSmoking roomsWifi

Beauty and Spa (1)

Steam and Sauna

Business Center and Conferences (1)

Business Center

Family and Kids (1)

Childcare service

General Services (5)

ConciergeDoctor on callLuggage storageMultilingual StaffWheelchair

Hygiene (5)

Contactless check-in/-outProtective equipment for employeesProtective equipment for guestsGym/ Fitness centreFirst-aid services

Meals (6)

Breakfast BuffetBreakfast ServedContinental BreakfastBarCafeRestaurant

Object Information (1)

Fax

Payment (1)

ATM

Room Facilities (6)

ShowerHairdryerMinibarTVRoom serviceToiletries

Security (1)

Security Guard

Sport/Entertainment (2)

SaunaEvents

Location

Docklands, London, United Kingdom

7 Western Gateway

What's nearby

Public Transport15m
Bars / Pubs20m
Restaurants20m

Check-in from 3:00 PM · Check-out by 12:00 PM

Docklands, London, United Kingdom

7 Western Gateway

What's nearby

Public Transport15m
Bars / Pubs20m
Restaurants20m

Check-in from 3:00 PM · Check-out by 12:00 PM

User Rating & Reviews

4.2

Very Good

3687 reviews

Value
Rooms
Cleanliness
Service

Excellent1710
Very Good1333
Average401
Poor139
Terrible104

Recent Reviews: 3687

User: Susan A
Trip type: Business
Drinks reception
We recently hosted a welcome drinks reception at the Novotel London ExCeL, and the experience was excellent from start to finish.Halima, who supported us throughout the booking process, was fantastic—professional, responsive, and incredibly helpful in ensuring every detail was arranged smoothly. Her support made the planning process seamless and stress-free.On the day of the event, everything ran… We recently hosted a welcome drinks reception at the Novotel London ExCeL, and the experience was excellent from start to finish.Halima, who supported us throughout the booking process, was fantastic—professional, responsive, and incredibly helpful in ensuring…
User: Affan S
Trip type: Couples
Rutvi at the reception was really helpful
Rutvi was really helpful at reception. We checked in at night and she was really great with her services. Mehwish Farzan, Other at Novotel London Excel Hotel, responded to this review Dear 298affans,Thank you for your lovely review! We're so glad you had a great experience with us . Rutvi truly appreciates your kind mention—they loved hosting you! Hope to see you again on your next visit!Rega… Rutvi was really helpful at reception. We checked in at night and she was really great with her services. Mehwish Farzan, Other at Novotel London Excel Hotel, responded to this review Dear 298affans,Thank you for your lovely review! We're so glad you had…
User: Navigator19680685898
Trip type: Business
Pleasant breakfast
Breakfast is amazing, so much better than other NOVOTEL properties in Europe. Fresh produce and even a succulent whole big mushrooms, not diced (think of Portobello texture and juiceness). Shiuly and her manager, Marco, take care of everyone with warm hospitality. That's A Team, thanks for everyone at the breakfast service - the most important meals of the day! Mehwish Farzan, Other at Novotel… Breakfast is amazing, so much better than other NOVOTEL properties in Europe. Fresh produce and even a succulent whole big mushrooms, not diced (think of Portobello texture and juiceness). Shiuly and her manager, Marco, take care of everyone with warm hospital…
User: James K
Trip type: Family
Good location just outside central London
Good location just outside centre of London as just 15min train trip in. Just a short 5 min walk to DLR and tube. Flew in to LCY and only took 10min bus to get to hotel. Had breakfast in hotel which was really nice and good value for family as kids eat free with adult. Marco was great host and very friendly. Mehwish Farzan, Other at Novotel London Excel Hotel, responded to this review Dear Ja… Good location just outside centre of London as just 15min train trip in. Just a short 5 min walk to DLR and tube. Flew in to LCY and only took 10min bus to get to hotel. Had breakfast in hotel which was really nice and good value for family as kids eat free wi…
User: Anne Marie G
Trip type: Business
Good options for business meeting
Hotel staff were friendly and helpful and booking our meeting room was as straightforward as you expect, but so often is not! Mehwish Farzan, Other at Novotel London Excel Hotel, responded to this review Dear Amgahan1,Thank you for your positive feedback regarding your recent experience at our hotel. It is gratifying to know that our team provided you with friendly and helpful service, and th… Hotel staff were friendly and helpful and booking our meeting room was as straightforward as you expect, but so often is not! Mehwish Farzan, Other at Novotel London Excel Hotel, responded to this review Dear Amgahan1,Thank you for your positive feedback…

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