Novotel London Waterloo

Recent Reviews: 4049

• User: 906alvaror

  Trip type: Couples

  Great stay in great location

  Loved our stay here! We arrived very early after a long flight from Australia! Chantelle was very helpful and made the whole check in experience a lot more pleasant than most hotels would make. Room was spacious for London standards. Hotel was very clean. Found the towels a bit bigger and heavier than they normally should be so I found my towels slipping off the rack quite often. Only one side of… Read moreLoved our stay here! We arrived very early after a long flight from Australia! Chantelle was very helpful and made the whole check in experience a lot more pleasant than most hotels would make. Room was spacious for London standards. Hotel was very clean. Foun… Read more

• User: NATASHA S

  Trip type: Family

  Novotel racist staff

  I visited London in May 2025 and stayed at a hotel where most of my experience was pleasant. The hotel itself was nice, and most of the restaurant staff were friendly and helpful. However, I had one very unpleasant experience with a particular staff member in the restaurant.One morning, my son and I arrived slightly late for breakfast. The staff member refused to serve us and spoke to us in a very… Read moreI visited London in May 2025 and stayed at a hotel where most of my experience was pleasant. The hotel itself was nice, and most of the restaurant staff were friendly and helpful. However, I had one very unpleasant experience with a particular staff member in… Read more

• User: T6713IZmarting

  Trip type: Business

  Good standards throughout

  I found this hotel to be of a high standard, even after reading some reviews. My room was clean and well presented. Reception was efficient, and I dined in the bar, which I found pleasant, and the food was a good standard. Breakfast is buffet style with a large choice, too. I do think the walls are a bit thin as you can hear a lot of noise from the corridor and neighbouring rooms, but it didn't st… Read moreI found this hotel to be of a high standard, even after reading some reviews. My room was clean and well presented. Reception was efficient, and I dined in the bar, which I found pleasant, and the food was a good standard. Breakfast is buffet style with a larg… Read more

• User: Mane P

  Trip type: Family

  Approved

  We had a very pleasant stay at this hotel. The staff — especially Diana — were incredibly friendly and welcoming, which really made our experience special. The rooms were nice and clean, and overall comfortable, although the extra bed was unfortunately quite uncomfortable.Breakfast was quite good, with a nice variety of options, and everything was very tasty. We also really loved the idea of the w… Read moreWe had a very pleasant stay at this hotel. The staff — especially Diana — were incredibly friendly and welcoming, which really made our experience special. The rooms were nice and clean, and overall comfortable, although the extra bed was unfortunately quite u… Read more

• User: Maria P

  Trip type: Family

  Tired Hotel in Need of Refurbishment

  For a four-star hotel, Novotel Waterloo was quite disappointing. The room was reasonably clean and adequately sized to accommodate four people, but it is clearly in need of refurbishment. The wallpaper is starting to peel, particularly in the corridors, and the washbasin tap was stained with the sink water draining poorly. The door in the bathroom was also chipped.The buffet breakfast offered a go… Read moreFor a four-star hotel, Novotel Waterloo was quite disappointing. The room was reasonably clean and adequately sized to accommodate four people, but it is clearly in need of refurbishment. The wallpaper is starting to peel, particularly in the corridors, and th… Read more