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Novotel London Waterloo

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Novotel London Waterloo

locationWaterloo, London

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About Novotel London WaterlooAbout Novotel London Waterloo

Location

This hotel is located close to Waterloo Eurostar, on Lambeth Road. It is 1 minute’s walk from the South Bank of the River Thames and lies opposite Big Ben and the Palace of Westminster. Some of London's most famous landmarks are nearby, including Big Ben, the London Eye, London Aquarium, Westminster Abbey and Buckingham Palace. The vibrant south bank of the Thames and the Lambeth North tube station can be reached within a 5-minute walk. Shopping facilities and restaurants are within 1 km of the hotel and bars and pubs within 500 m.

Facility

12 junior suites, 2 suites and 173 double rooms are located on 5 storeys and can be reached by lift. Multilingual staff (English, German, French) at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Services such as a baggage storage service, a safe and a currency exchange service ensure a comfortable stay. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, medical assistance, a transfer service, room service, an alarm call service, a laundry service and a coin-operated laundry. Cyclists can make use of the bicycle storage area and hire service. Complimentary newspapers are available. A business centre with fax machine and projector is available. Lectures, presentations and meetings can be held in one of the 6 conference rooms.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and include a queen-sized bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

Leisure options at the hotel include cycling/mountain biking, aerobics, a spa and a hammam. For a fee, guests can also enjoy a gym, a sauna and a steam bath.

Meals

Various dining options are available, including a dining room, a breakfast room, a café, a bar and a pub. Guests can enjoy the culinary delights of the non-smoking, air-conditioned restaurant, which provides high chairs for children. A continental breakfast buffet gives guests many delicious reasons to get out of bed in the morning. At lunch and dinner, there are plenty of tempting options at the buffet or à la carte. Dinner is also served as a set menu. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Novotel London Waterloo Amenities at Novotel London Waterloo

  • Facilities

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      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Games room

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

    • -

      Playground

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      Pub(s)

    • -

      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Restaurant(s) with non-smoking area

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      Room Service

    • -

      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Continental Breakfast

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      Evening Buffet

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      Lunch Buffet

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      Set menu dinner

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Cycling/Mountain Biking

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      Gym

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      Sauna

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      Steam bath

LocationLocation

Map preview

Around this property:

Bus Station

10 m

Underground/Over ground Station

500 m

Shopping opportunities

500 m

City Centre

1 km

Train Station

1 km

Tourist Centre

1 km

Nightclub

2 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1384

Very Good

1816

Average

589

Poor

177

Terrible

83

Recent Reviews: 4049

  • User:906alvaror

    Trip type: Couples

    Great stay in great location

    rating10 Apr 2026

    Loved our stay here! We arrived very early after a long flight from Australia! Chantelle was very helpful and made the whole check in experience a lot more pleasant than most hotels would make. Room was spacious for London standards. Hotel was very clean. Found the towels a bit bigger and heavier than they normally should be so I found my towels slipping off the rack quite often. Only one side of the bed had a power point which was a minor inconvenience. Overall, good price, good location and good facilities. I’ll happily go back

  • User:NATASHA S

    Trip type: Family

    Novotel racist staff

    rating14 Mar 2026

    I visited London in May 2025 and stayed at a hotel where most of my experience was pleasant. The hotel itself was nice, and most of the restaurant staff were friendly and helpful. However, I had one very unpleasant experience with a particular staff member in the restaurant.One morning, my son and I arrived slightly late for breakfast. The staff member refused to serve us and spoke to us in a very arrogant manner. After we insisted and politely requested, she finally allowed us to have breakfast. What upset me was that shortly afterward, another family arrived even later than we did, and she immediately allowed them to have breakfast without any hesitation. Since we were Indians, she treated us like that.I also ordered an omelet that cost about £10. On two separate days, the eggs were almost burnt. When I pointed it out, she argued with me and said that the eggs were made correctly. I did not want to create a scene, so I simply left the food on the table and walked away, even though I had paid for it.Some of the other staff members seemed to feel bad about the situation, but they did not intervene, likely because they did not want to create a scene either. Later, I mentioned the incident to the manager, who apologized for the experience.There was also a small issue during checkout. I had mentioned earlier that I might check out late, but the receptionist charged me £10 for a late checkout. After I explained what had happened at breakfast and discussed the situation, the manager agreed to waive the fee. However, I did not later verify whether the amount was actually refunded to my account.That incident was my only bad experience during my visit. Apart from that, I found the people in London to be very friendly and welcoming.

  • User:T6713IZmarting

    Trip type: Business

    Good standards throughout

    rating05 Mar 2026

    I found this hotel to be of a high standard, even after reading some reviews. My room was clean and well presented. Reception was efficient, and I dined in the bar, which I found pleasant, and the food was a good standard. Breakfast is buffet style with a large choice, too. I do think the walls are a bit thin as you can hear a lot of noise from the corridor and neighbouring rooms, but it didn't stop me having a good night's sleep. Staff aren't particularly engaging but it's a busy hotel and they are busy people. I enjoyed my two nights stay.

  • User:Mane P

    Trip type: Family

    Approved

    rating14 Feb 2026

    We had a very pleasant stay at this hotel. The staff — especially Diana — were incredibly friendly and welcoming, which really made our experience special. The rooms were nice and clean, and overall comfortable, although the extra bed was unfortunately quite uncomfortable.Breakfast was quite good, with a nice variety of options, and everything was very tasty. We also really loved the idea of the water refill station — being able to refill our bottles again and again was such a thoughtful and sustainable touch.The hotel is in a great location, about a 10-minute walk from Big Ben, which was very convenient. The only downside was that there were no supermarkets nearby.Overall, a lovely stay.

  • User:Maria P

    Trip type: Family

    Tired Hotel in Need of Refurbishment

    rating06 Feb 2026

    For a four-star hotel, Novotel Waterloo was quite disappointing. The room was reasonably clean and adequately sized to accommodate four people, but it is clearly in need of refurbishment. The wallpaper is starting to peel, particularly in the corridors, and the washbasin tap was stained with the sink water draining poorly. The door in the bathroom was also chipped.The buffet breakfast offered a good variety and was generally satisfactory, although the scrambled eggs were served cold. The location is also less than ideal, as it is approximately 15–20 minutes from the main train station, though it is accessible by bus.We usually choose Novotel for its consistent standards of service and cleanliness; however, our experience at the Waterloo property fell short of expectations and was rather disappointing.

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