Novotel London Wembley

Recent Reviews: 2010

• User: natalie w

  Trip type: Family

  Perfect location for Wembley stadium

  Perfect location for the stadium. The hotel is only a few mins walk from the steps. Stayed in executive room for a family of 4. Teens slept on the sofa bed which they said was comfortable. The main bed was also comfortable but a lack of plug sockets next to the bed. Only one socket at the bedside. There were two sockets on the desk but only one worked. The bathroom doors are made of glass. Were it… Read morePerfect location for the stadium. The hotel is only a few mins walk from the steps. Stayed in executive room for a family of 4. Teens slept on the sofa bed which they said was comfortable. The main bed was also comfortable but a lack of plug sockets next to th… Read more

• User: James B

  Trip type: Family

  Disappointing stay room smell unacceptable for children

  We booked this hotel as we were attending a concert at Wembley stadium. We checked in after the concert at 11pm as when we arrived we were too early for check in so we left our bags. On entering the room the overwhelming smell of smoke hit us it was absolutely disgusting . Tried to find a phone to ring reception there was no phone in the room . Eventually managed to find a number so rang but the h… Read moreWe booked this hotel as we were attending a concert at Wembley stadium. We checked in after the concert at 11pm as when we arrived we were too early for check in so we left our bags. On entering the room the overwhelming smell of smoke hit us it was absolutely… Read more

• User: O8295OXmarkd

  Trip type: Friends getaway

  Decent but beware

  Decent hotel. Rooms comfortable. Beware the amount you are being charged at the bar following events at the stadium. The staff over charge for drinks as well as adding a 12% service charge to every bill. They are meant to inform guests but they don’t. So check every invoice before you pay!! Samrat Wadhwa, Guest Services / Front Office at Novotel London Wembley, responded to this review Dear M… Read moreDecent hotel. Rooms comfortable. Beware the amount you are being charged at the bar following events at the stadium. The staff over charge for drinks as well as adding a 12% service charge to every bill. They are meant to inform guests but they don’t. So check… Read more

• User: Melissa C

  Trip type: Family

  Terrible customer service - avoid.

  I have never come across a company so obnoxious and unwilling to speak to, let alone assist a customer. I booked this hotel by mistake, not realising there were 2 troubadero theatres at opposite ends of london. Absolutely my mistake, but I called an hour later to try and sort this 8 weeks ahead of the stay. I was told as I booked non refundable rate they would not refund. I have an autistic daught… Read moreI have never come across a company so obnoxious and unwilling to speak to, let alone assist a customer. I booked this hotel by mistake, not realising there were 2 troubadero theatres at opposite ends of london. Absolutely my mistake, but I called an hour later… Read more

• User: MEH276

  Trip type: Family

  Rodrigo is amazing!

  Just wanted to give a shoutout to Rodrigo the sales executive- honestly has gone way above and beyond to help me and so friendly and approachable to THANK YOU! Rare these days!! Samrat Wadhwa, Guest Services / Front Office at Novotel London Wembley, responded to this review Dear Meh,Thank you so much for your kind words and for taking the time to share your experience.We are delighted to hear… Read moreJust wanted to give a shoutout to Rodrigo the sales executive- honestly has gone way above and beyond to help me and so friendly and approachable to THANK YOU! Rare these days!! Samrat Wadhwa, Guest Services / Front Office at Novotel London Wembley, respond… Read more