Novotel London West

Recent Reviews: 5939

• User:Paradise47758479479

  Trip type: Family

  Great location in quiet area with excellent transport links

  14 Jun 2026

  First time at this hotel and very impressed. Excellent location for visiting the tennis at Queens! Also near the tube stations with fast links into central London. Staff were all very helpful and bar area comfortable enough and nicely decorated. The room on the third floor was spacious and the bathroom was spotless, as were the beds. I gave 4 stars because the soundproofing isn’t great. We found here people in the rooms either side. Anastasios Agiannitis, Guest Services / Front Office at Novotel London West, responded to this review Dear HMac,Thank you for sharing your experience at Novotel London West. We are delighted that our location suited your visit to the tennis and that you found our team welcoming, the bar area comfortable, and your room spacious and pristine.We are sorry to hear that noise affected your comfort. Our rooms are equipped with triple-glazed windows to help reduce external sound, and our reception is available at any time to assist should any disturbance arise.It is wonderful to know the cleanliness of the bathroom and beds met your expectations. Our housekeeping team follows daily cleaning routines and can respond promptly to any requests during a stay.We appreciate your feedback and hope to have the pleasure of welcoming you back for an even more relaxing visit. Kind regards, Novotel London West

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• User:Stay770551

  Trip type: Couples

  Disappointed stay

  13 Jun 2026

  We have returned to this hotel after a great stay last year I decided to upgrade and book a junior suite room for a 2 night stay Room nice, clean and comfortable Went down to breakfast this morning and have been told that the hotel has been taken over by a new company & now there is a £6.50 EXTRA charge for poached eggs or a omelette!! Ordered food from Mirror bar last night had to send my meal back as the salmon was undercooked! Husband had fish and chips which we had to send back the mushy peas as they were stone cold I reordered chicken Caesar salad which was fine and they took the service charge off the bill The staff are very kind and pleasant and can only keep apologising After paying all that money for a upgraded room and breakfast I don’t expect to paying extra for poached eggs or a omelette Due to only to be able to have fruit and coffee for breakfast we will not be returning which is such a shame as it was a nice hotel

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• User:hydehaven

  Trip type: Couples

  A quiet and comfortable hotel with good access to attractions

  10 May 2026

  We chose this hotel because of its proximity to Hammersmith station. It's a nice place and the staff were friendly and helpful. Our room was quite large and besides the usual large and comfortable bed, it had a small couch and a large desk/work area. There was a small fridge and coffee maker. The bathroom was a good size.The best part for us was ease of access. We arrived in London by train and took the Central line directly to Hammersmith station. From there it was a short walk to the hotel. To go into the city there is a choice of either the District of Piccadilly lines. We also wanted to go to Kew Gardens and the District line also goes there from Hammersmith station. When we were ready to fly home it was a direct trip to Heathrow on the Piccadilly line.Overall, the Novotel London West is a very nice place to stay. There are plenty of restaurants nearby plus shopping and train access. Anastasios Agiannitis, Guest Services / Front Office at Novotel London West, responded to this review Dear hydehaven,Thank you for sharing such thoughtful feedback about your stay at Novotel London West. We are delighted that our team’s friendly service and the comfort of your spacious room, including the work area and in-room amenities, contributed to a pleasant visit.It is wonderful to hear that our location suited your plans so well, with straightforward connections from Hammersmith to central London, Kew Gardens, and Heathrow. We are also pleased that you enjoyed the nearby dining and shopping options.Your kind words reflect the welcoming, convenient experience we aim to provide for every guest. We look forward to the pleasure of welcoming you back on your next visit to London.Kind regards,Novotel London West Guest Relations Team

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• User:Excursion60038947247

  Trip type: Solo travel

  Good Price, but Poor Soundproofing and Inconsistent Service

  05 May 2026

  🛏️ ROOM QUALITYCleanliness: ⭐⭐⭐⭐Clean, but very basic. There are quite a few visible stains on the walls and carpet, which detract from the overall impression. That said, the essentials are well maintained - the bed, sheets, shower, and sink were all properly clean, which is what matters most.⸻🎨 Aesthetics: ⭐⭐Simple and uninspired. The colour palette sticks to beige, greys, and wood tones - not offensive, but not particularly inviting either. The room feels a bit tired and occasionally gloomy.Lighting is a notable weak point. While it initially appears varied, it’s difficult to control and ends up feeling very “all or nothing.” The reading lights are especially harsh, which doesn’t help with relaxation or sleep quality.⸻🛌 Comfort and Noise: ⭐⭐Noise is a major issue here. Novotel doesn’t seem to prioritise soundproofing or enforcing reasonable noise levels. I’ve experienced similar issues at other branches (notably Novotel London Greenwich), and this stay was no different.The air conditioning does work in this location (which hasn’t always been the case elsewhere), but it’s extremely loud — to the point where it’s not really usable overnight.I checked in around 3pm and had already changed rooms by 9pm due to constant disruption — children running through corridors, shouting, and doors slamming repeatedly. I moved rooms preemptively to avoid a sleepless night, based on past experience, but noise remained a concern.⸻📺 Room Tech Features: ⭐Very little to mention here. A standard TV is included (though I didn’t use it), but beyond that there are no notable tech features or modern touches.⸻🛁 Bathroom: ⭐⭐⭐One of the stronger aspects of the room. Clean, functional, and generally well maintained. The lighting strikes a good balance - warm but still bright enough to be practical - and water pressure was solid.However, there were two questionable reddish-brown smears on the toilet seat and the floor, which was off-putting.There were also some inconsistencies between rooms. My first room included two bathrobes (a great touch), but these were missing from the second room despite it being an identical twin.Another detail worth mentioning, and something that’s a bit of an industry open secret, is that the “Rituals” toiletries provided don’t appear to be genuine Rituals products, but rather refilled containers. The difference in quality is noticeable and feels like a slightly misleading cost-cutting measure.On a more positive note, the bath plug actually worked properly — something that’s surprisingly rare — so it was nice to have a fully functional bath for once.⸻ 🤝 SERVICEStaff Friendliness & Efficiency: ⭐⭐Check-in here is consistently slow. This time it took 28 minutes, with a visibly frustrated queue both ahead of and behind me. Queue management was lacking, with guests cutting in line without intervention.That said, Jeff on reception was excellent... accommodating, understanding, and genuinely helpful when resolving the room change.He stood out as one of the only consistently warm and friendly staff members. In contrast, others came across as disengaged, creating an inconsistent experience.For example, I was told milk alternatives weren’t available at reception, only to receive them from the bar without issue later - unnecessarily unhelpful!?Room cleaning during a gym visit (around 90 minutes) was handled perfectly. However, response times elsewhere were poor, a request for tea and sugar took 70 minutes, with unanswered calls in between.⸻ 🏋️ OUTSIDE ROOM AMENITIESGym: ⭐⭐⭐A strong feature of the hotel. Bright, spacious, and filled with natural light and genuinely enjoyable to use. Good mix of cardio and weights, though the weights area would feel cramped with more than two people.Only two mats available, which could be limiting, but fine during quieter times.⸻🍸 Breakfast & Bar: ⭐⭐⭐Bar staff were friendly and accommodating, even providing milk alternatives free of charge - a nice touch.Didn’t fully explore the food offering, so this would need revisiting.⸻ 📍 LOCATION🚇 Transport Links: ⭐⭐⭐Hammersmith is slightly further out from central hotspots, but still well connected via Tube and buses.Expect around an hour to reach places like Bond Street...manageable, but not ideal.⸻🔒 Safety: ⭐⭐⭐⭐Generally a safe area with no major concerns.⸻🌆 Vibe: ⭐⭐Not a huge amount going on locally. Around the station, the atmosphere can feel a bit mixed.That said, the hotel itself is large and busy enough that you can remain anonymous and undisturbed, ideal for a low-key stay.⸻ 💸 VALUE FOR MONEYFinal Conclusion: ⭐⭐⭐Overall, decent value for money - especially if you’re okay with commuting and a more basic stay.The positives (price, gym, and a handful of great staff) help balance out the drawbacks, particularly noise issues, tired interiors, and inconsistent service.⸻ ✨ AREAS FOR IMPROVEMENT (SUMMARY)• Improve soundproofing and enforce quieter corridor behaviour• Upgrade lighting options and overall room ambience• Toiletries appear to be refilled rather than genuine branded products• Replace or deep-clean stained carpets and walls• Improve consistency in staff attitude at reception• Reduce response times for room service requests Anastasios Agiannitis, Guest Services / Front Office at Novotel London West, responded to this review Dear The Review Editorial,Thank you for sharing such a thorough account of your stay with us. We appreciate your balanced perspective and are pleased to read your positive remarks about the gym, bar team, water pressure, and the support you received from our colleague at reception.We sincerely apologize for any disturbance and inconsistencies you encountered. Our rooms are fitted with triple‑glazed windows to limit external noise, and our 24‑hour reception team is always available to assist immediately with any concerns, including corridor noise or air conditioning, so we can help ensure a restful night.Your observations regarding room condition, lighting, and overall ambience are valued. We follow scheduled refurbishment cycles and are evaluating further updates, including modern amenities, to enhance guest comfort. In the interim, our maintenance team prioritizes room upkeep, and we have implemented a refresh program to keep furnishings in line with our quality benchmarks.We regret the condition of the carpets and any marks you noticed. Our housekeeping team conducts daily protocols and can address issues straight away during your stay, and your comments have been shared for immediate review and action. For any missing items such as bathrobes or additional amenities, our team can provide them on request, noting that certain items are reserved for higher room categories.We are sorry for the wait at check‑in and for delays in responding to requests. Your feedback helps us refine queue management and service consistency so that arrival and in‑stay assistance remain efficient and welcoming.If you wish to discuss your experience further, please do not hesitate to contact us directly at H0737@accor.comThank you again for the detailed feedback and for recognizing the value you found in your stay. We hope to have the opportunity to welcome you back and provide a more seamless experience.Kind regards,Novotel London West Team

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• User:kes1639

  Trip type: Solo travel

  Not happy with breakfast

  24 Apr 2026

  Hotel is a good location near Hammersmith Tube and bus lines. Several small grocery stores near by and a Boots and several places to eat. Beds are comfy and room clean. Had a bath/shower combo. Tub is really high and no grab bars. Very tricky to get in and out of if older or have mobility issues. Drinks at the bar and food in restaurant are expensive. Full English breakfast only came with fried eggs and the juices were watered down. Anastasios Agiannitis, Guest Services / Front Office at Novotel London West, responded to this review Dear kes1639,Thank you for sharing your feedback following your stay at Novotel London West. We are pleased to hear you valued our location and found the room comfortable and well maintained.We are sorry to learn that aspects of your experience did not meet expectations. Our aim is for every guest to feel at ease and supported, and we appreciate your comments. During breakfast, our restaurant team or reception are on hand to adjust buffet replenishment and flow, arrange hot vegetarian options on request, or assist with seating in the Aroma Restaurant’s international buffet area.For any room features or maintenance concerns, our reception operates around the clock and can provide immediate assistance during your stay. Your observations are helpful to our ongoing commitment to comfort and safety.We hope to have the opportunity to welcome you again and provide an experience that is fully aligned with our standards. Kind regards, Novotel London West Guest Relations Team

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