Premier Inn London Gatwick Airport A23 Airport Way Hotel

Recent Reviews: 5861

• User: Monika K

  Trip type: Couples

  Recommend

  We always stay at this hotel the night before flying off on holiday, and we are very pleased every time. The hotel is clean, and the staff are very helpful and friendly. I have to mention Julie—she is amazing. Despite working long hours, she managed the reception and the bar and cleared tables, all while remaining friendly and smiling.We always stay at this hotel the night before flying off on holiday, and we are very pleased every time. The hotel is clean, and the staff are very helpful and friendly. I have to mention Julie—she is amazing. Despite working long hours, she managed the recept… Read more

• User: DAtravelsUK

  Trip type: Business

  The Staff are saints

  Well what can I say, the Staff here take absolute crap off people who are supposed to be in "holiday mode" & flying from Gatwick, I'm staying here as working in the area, I have the utmost admiration for Lea, Rosie, Leah, Kirsty, Anita, Julie, Gemna & Violetta who over the weeks I have witnessed nothing more than abuse by guest for no fault of their own, most of it caused by the chaos &amp… Read moreWell what can I say, the Staff here take absolute crap off people who are supposed to be in "holiday mode" & flying from Gatwick, I'm staying here as working in the area, I have the utmost admiration for Lea, Rosie, Leah, Kirsty, Anita, Julie, Gemna &… Read more

• User: J6574MGlizd

  East comfortable stay ready for an early flight next day.

  With an early flight from Gatwick N terminal the next morning I was pleased I chose to travel the day before and enjoy the restaurant meal deal & hospitality and a comfortable nights sleep. It was an easy 5-10 min walk with a large suitcase and backpack to North Terminal. Happy to book here again.With an early flight from Gatwick N terminal the next morning I was pleased I chose to travel the day before and enjoy the restaurant meal deal & hospitality and a comfortable nights sleep. It was an easy 5-10 min walk with a large suitcase and backpack to… Read more

• User: eahp

  Trip type: Couples

  Not ideal!

  We were sent from Crawley Premier Inn as they'd had a power cut. We were told by Crawley the reservation had been moved but on arrival it hadn't. The busy, harassed staff at Gatwick had no way of speeding up the process and we were left waiting over 2 hours for the manager who had left for the day and was sorting our reservation remotely! Once booked on the room was adequate, comfortable. Staff we… Read moreWe were sent from Crawley Premier Inn as they'd had a power cut. We were told by Crawley the reservation had been moved but on arrival it hadn't. The busy, harassed staff at Gatwick had no way of speeding up the process and we were left waiting over 2 hours fo… Read more

• User: Debbie C

  Don’t get room 25

  Unfortunately we had room 25 and on entry to the room the smell of damp and mould hit us - but apart from mould in the bathroom c oh ld not trace the smell - we were so tired and with an early flight decided not to make a fuss and went to sleep - the next morning I looked closer at the room and it was dirty - the carpet was relatively new but I suspect the smell of mould is underneath the carpet o… Read moreUnfortunately we had room 25 and on entry to the room the smell of damp and mould hit us - but apart from mould in the bathroom c oh ld not trace the smell - we were so tired and with an early flight decided not to make a fuss and went to sleep - the next morn… Read more