Regency House

Recent Reviews: 526

• User:Kerry M

  Trip type: Business

  Disgusting

  17 Mar 2026

  This dump is a cross between faulty towers and bates motel. Disgusting tired vile establishment. STAY AT YOUR PERIL RegencyHouse Hotel london, Owner at Regency House Hotel, responded to this review ⸻Dear Kerry,We are sorry to read your comments.We take all feedback seriously; however, we are unable to identify any specific issues from your review. As a centrally located period property, we aim to provide a clean, practical, and good-value stay for our guests, which is reflected in the majority of feedback we receive.Should you wish to discuss any particular concerns, we would be happy to review them if you contact us directly.Kind regards,Adrian GRegency House Hotel

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• User:leanne682018

  Trip type: Couples

  Great location but needs some TLC

  27 Sept 2025

  The outside of the building is what I would consider a traditional older style hotel, & looks very nice. However, once inside you notice that there is some cosmetic work needed. The chairs in the reception area are worn & split. The outdoor area could be lovely, with a refreshment trolley out there & small pergola, unfortunately, the deck had holes in it making it really unsafe to be walking on & the garden was rather neglected.The reception staff were pleasant & the gentleman who checked us in moved our luggage into our room, once it was ready, as we were off sightseeing. The reception hours were advertised but in reality they were inconsistent, unsure if this was related to illness or other reasons.The room was compact & we were lucky enough to have a fridge & microwave. Unfortunately, the fridge worked a little inconsistently, which was problematic when we had food stored in it & the carpet was looking a little worn. The TV had vertical lines in it. There were no USB charging outlets, so an adapter is required if coming from a country that does not have the same plug set up. Tea/coffee/biscuits plus crockery & cutlery provided in the room & replenished daily.The bed was quite uncomfortable, but as mentioned clean & housekeeping was performed daily. The room would benefit from some updating. Shampoo/bodywash/moisturiser provided in individual bottles, hair dryer available in room. Unfortunately, you could hear guests walking around on the floor above on squeaky floor boards. There is no lift & only 3 rooms on the ground floor. The breakfast room was on the lowest level, so stairs need to be negotiated.Breakfast was good, although the breakfast room was snug. The kitchen staff were very friendly & obliging.On the first night of our stay, the fire alarm went off at 10pm due to steam from a guests showering. We all had to evacuate & waiting for a staff member to arrive from an associated hotel 7mins away as the hotel does not have 24/7 staffing. This was a little frustrating, especially when a couple of the displayed contact numbers did not connect.Overall, we were happy with our stay in relation to major attractions. This was important since the underground were on strike while we were there. Had the trains been running, there were several stations in close proximity to the hotel. The hotel would really benefit from investment & maintenance. RegencyHouse Hotel london, Owner at Regency House Hotel, responded to this review Dear Leanne,Thank you for taking the time to share your detailed feedback.We’re pleased to hear that you enjoyed our central location and found our team friendly and helpful, as well as appreciating the cleanliness and daily housekeeping.As a centrally located period property, we do retain many original features, and while we aim to maintain these, we also continue to review areas for improvement. Your comments regarding certain aspects of the furnishings and outdoor areas have been noted as part of this ongoing process.Regarding your observations on room facilities and equipment, we appreciate this feedback and will ensure these points are reviewed with the relevant teams. We are also sorry for the inconvenience caused by the fire alarm activation, which, as a safety measure, must always be taken seriously.With respect to reception availability, we provide detailed pre-arrival information to ensure guests can access the property at all times, and assistance is always available when required.We also acknowledge your comments regarding noise and access, which are typical considerations in historic buildings of this nature, and we always aim to communicate these as clearly as possible.We appreciate your balanced feedback and are pleased that overall you were able to enjoy your stay and our location.Kind regards,Adrian GRegency House Hotel

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• User:Freedom819808

  Trip type: Solo travel

  Great 2 night stay

  16 May 2025

  Small single room , very clean, great breakfast, good front of house, ladies serving breakfast are the best, best position in London, walking distance to Euston and west end. Dnt expect 5* luxury but I paid a very reasonable price to stay . 10 mins walk to station and 15 mins walk to my theatre show RegencyHouse Hotel london, Owner at Regency House Hotel, responded to this review Dear Freedom819808, Thank you for taking the time to share your feedback with us.Lovely to hear that you liked the room and our central location was a plus for you. We take great pride in our team and we are pleased to understand that the ladies serving breakfast made a great impression. We are looking forward to welcoming you back soon and hopefully the service will be as great as the last one.Best Regards,Ioana.

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• User:BenS6106

  Trip type: Solo travel

  Great little place!

  16 May 2025

  Great place to stay. Really friendly and helpful staff. I had a single room which was a bit cosy, but perfect for one person. Bedding and towels very clean. More amenities in the room than you would get in a chain hotel. And breakfast included, what more can you ask for. I would definitely book to stay here again. RegencyHouse Hotel london, Owner at Regency House Hotel, responded to this review Dear BenS6106, Thank you so much for your nice review.Our dedicated team aim to deliver a memorable experience to all of our guests, and we are pleased to know that we have achieved that in your visit. We are very pleased to understand that you enjoyed our breakfast and the rich selection of room amenities; we will make sure to pass on your great feedback to the rest of our team. We hope to have the opportunity to welcome you back soon.Best Regards,Ioana.

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• User:JakeMastiff

  Trip type: Couples

  Small rooms but ideal for 1 night -good value

  11 Apr 2025

  Read the reviews here and think a few are unfair - my experience of the hotel was very positive - we arrived very early and the receptionist checked if the room was ready and checked us in no problem - thank you for that - the rooms small -bed very comfortably - even a fridge and microwave in room - we stayed one night to go to a west end theater show - Oliver - highly recommended BTW - you can easily walk from Euston station 15 mins- and a bit further to the West end - 20 mins - but all on a straight road - Full English Breakfast was excellent I made it my business to thank the kitchen staff - so for 1 night, and the price we paid with early check in and full English breakfast for 2 which was very nice - I am giving this place 5 stars - - will return - thank you to all at the Regency - and well done for giving us a very pleasant stay in London. RegencyHouse Hotel london, Owner at Regency House Hotel, responded to this review Dear Jake,Thank you so much for your thoughtful and generous review! We're truly pleased to hear that you had such a positive experience and that our team was able to accommodate your early check-in—it’s always a pleasure to help guests start their stay on the right foot.It’s great to know you found the room comfortable and well-equipped for your theatre trip, and we’re especially happy that you enjoyed the full English breakfast and took the time to thank our kitchen staff—we’ve passed along your kind words.We really appreciate your recognition of the value we aim to offer and your willingness to look past the compact room size. We’re delighted that you plan to return, and we look forward to welcoming you back on your next visit to London!Warm regards,

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