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Royal Garden

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Royal Garden

locationKensington, London

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About Royal GardenAbout Royal Garden

Location

The hotel is conveniently situated in the heart of London's Royal Borough of Kensington and Chelsea, overlooking Kensington Palace, in the west part of the metropolis. Just a short drive from the M40, M4 and M25 motorways, the hotel is also just minutes from Earls Court and the Olympia Exhibition Halls, and is within a short drive of London's financial district.

Facility

The hotel has 396 rooms, including 21 junior suites, 16 suites, 121 single rooms and 117 double rooms, which are located on 10 storeys and are reachable by lift. Multilingual staff (English, German, French) at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (for a fee). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service (for a fee), an alarm call service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Travellers with bicycles can make use of the on-site bicycle storage area. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and include a queen-sized bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. Other amenities available include an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) provide all the essentials for a comfortable holiday. A turndown service provides guests with additional comfort in the evening hours. Amenities provided in the rooms include slippers and a daily paper. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

Leisure activities and facilities at the hotel include a gym, callisthenics, aerobics, a spa, a sauna and a beauty salon or, for a fee, massage treatments. Leisure facilities include an entertainment programme, a dance club and a nightclub.

Meals

Various dining options are available, including a breakfast room, a café and a bar. Guests can enjoy the culinary delights of the non-smoking, air-conditioned restaurant, which provides high chairs for children. A generous breakfast buffet guarantees a great start to the day. Diet meals and children's meals can be prepared on request. In addition, special catering options and snacks are available. Alcoholic beverages are available.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Royal Garden Amenities at Royal Garden

  • Facilities

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      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Games room

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Nightclub

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      Playground

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      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Children's Entertainment

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      Gym

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      Massage

    • -

      Sauna

LocationLocation

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Around this property:

Public Transport

1 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

3715

Very Good

1104

Average

358

Poor

150

Terrible

122

Recent Reviews: 5449

  • User:Gary F

    Trip type: Business

    Stumbled on this place and love it.

    rating16 Jun 2026

    From check in to check out - over delivery on customer service at every turn. I checked in with a very nice, professional young man named Moiez (I hope I spelled that right). I had a very frustrating trip to get into town and to the hotel and his demeanor and helpfulness completely changed my mood. He’s 5 star. Then my bag zipper broke. The concierge, I wish I remembered his name, took a fastener from out of his pocket, like he was ready for anything, and handed it to me but when he couldn’t find a few more to keep the bag shut, he went to the seamstresses office and sent up a handful more to my room 10 minutes later. 5-star service. Neighborhood is a bit more quiet than others but a short cab or tube from everything. Vladimir Susko, Guest Services / Front Office at Royal Garden Hotel, responded to this review Dear Gary F,Thank you very much for choosing the Royal Garden Hotel for your recent stay in Kensington, and for taking the time to share such a wonderful feedback.We are delighted to hear that your experience was exceptional from check in to check out. We are grateful for your recognition of Moeiz.We understand how stressful travel can sometimes be, and it is truly rewarding to know that his professionalism, attentiveness and warm hospitality helped transform your arrival experience. We are also pleased that our concierge team member was able to assist with your luggage issue so promptly. Providing thoughtful and attentive service is something we take great pride in and it's wonderful to know these efforts helped make your stay more comfortable.Thank you as well for highlighting our location and the peaceful atmosphere of the neighborhood while still being conveniently connected to the city's main attractions.We truly appreciate your feedback and look forward to welcoming you back for another five-star experience in the future. Kind regards,Vladimir SuskoGuest Services / Front Office

  • User:Shaz_Magic

    Trip type: Couples

    Outstanding in every way!

    rating14 Jun 2026

    We stayed for one night on Sunday 14th June, our Wedding Anniversary. From the moment we arrived, to the moment we left was perfection! We were treated so well, given a lovely room, and when we returned to our room after lunch in the Origin restaurant, we were surprised with Champagne, cake, fruit and chocolates. As always the room was spotless and the bed was so comfy, which ensured a great nights sleep.The food for both lunch and breakfast was excellent, and the service was speedy and efficient, but the staff always make time to chat. We also ate in the Min Jiang restaurant in the evening, and the food was amazing. We treated ourselves to a cocktail, which was divine, and once again both the food and service were outstanding.This is our go to hotel now as it feels like we are 'coming home' and nothing is too much trouble. Even the concierge that greets us when we arrive treats us like long lost friends, and it is so nice to have that in such a busy hotel in London. The cost of the rooms is not over the top either, we have been to very mediocre hotels in London in the past that charge a lot more! If we could give 6 stars we would, this hotel is most definitely the best! Vladimir Susko, Guest Services / Front Office at Royal Garden Hotel, responded to this review Dear Sharon,Thank you so much for your wonderful review. We are delighted that you chose to celebrate your wedding anniversary with us and that your stay was such a memorable one.It is especially rewarding to hear that you enjoyed a restful night’s sleep and that our team took the time to engage with you during your stay. We take great pride in creating special moments for our guests, and it means a great deal to know we helped make your anniversary celebration so enjoyable.Thank you once again for your kind words and recommendation. We very much look forward to welcoming you back to your London “home” for many more celebrations in the future.Kind regards,Vladimir SuskoRooms Division Manager

  • User:K1727YEcathyp

    Trip type: Family

    Amazing service- for a great price

    rating13 Jun 2026

    Booked due to great proximity to Royal Albert Hall for Ministry of Sound-but what started as a convenience booking has changed into a go-to hotel. The service was outstanding, the views of Hyde Park fantastic (Garden rooms)- and the staff went above and beyond when I left my EarPods behind- thank you Ken! Vladimir Susko, Guest Services / Front Office at Royal Garden Hotel, responded to this review Dear Cathy P,Thank you so much for your wonderful review. We are delighted to hear that you enjoyed the beautiful views from your Garden Room and appreciated the outstanding service during your visit.Your kind words about our team mean a great deal to us. We take pride in creating memorable experiences, and it's especially rewarding to know that our team went above and beyond to make your stay so special. Your thanks will be passed on to Ken who was pleased to be able to reunite you with your missing EarPods.Thank you again for taking the time to share your experience. We look forward to welcoming you back again soon.Kind regards,Vladimir SuskoRooms Division Manager

  • User:Sergei N

    Trip type: Family

    Royal Garden spoiled a birthday stay. Did not provide to me my reserved room:(

    rating27 May 2026

    When I have been staying here in April I checked personally all possible rooms with hotel representative and then decided to book a room 236 (room with 2 toilets! - I told specifically that I need a room with 2 toilets!) to stay with my family together (daughter has had a birthday during these days) in London for the end of May. And on arrival it turned out that room 236 is already taken and we also can’t stay together in connected rooms!They offered us a much worse room than I had reserved (only with one toilet). Had I known that your hotel doesn’t keep its promises I would better reserve two connected rooms in the first place!In reality I had to staying different floors and I have been asked even to pay for one more room: totally I paid much more money compared to my initial reservation and stayed not with my family. Hotel does NOT keep its promises. They don’t care at all! After staying approximately 6-7 times in Royal Garden Hotel I would NEVER wish to come back! Vladimir Susko, Guest Services / Front Office at Royal Garden Hotel, responded to this review Dear Sergei N,Thank you very much for choosing the Royal Garden Hotel for your recent stay in Kensington, and for taking the time to share your detailed feedback.We are truly sorry to hear that your experience did not meet the high standards we aim to provide. Please accept our sincere apologies for any inconvenience or disappointment you encountered during your stay.Your feedback has been shared with the relevant teams, and we are taking steps to ensure these issues are addressed. At the Royal Garden Hotel, we are committed to providing exceptional experiences, and your insights are invaluable in helping us maintain our high standards.We very much hope to have the opportunity to welcome you back, so we may provide the flawless stay you rightfully expect. Should you plan a return visit, please feel free to contact me directly at sales@royalgardenhotel.co.uk, and I will personally ensure that every detail of your stay is exceptional.With kind regards,David MillarDirector of SalesRoyal Garden Hotel Team

  • User:Audra Z

    Trip type: Couples

    Top notch hotel!

    rating23 May 2026

    The hotel and staff here are top notch. The room was spectacular with the most amazing view. Great bedding and super comfortable. Staff were super helpful with suggestions of where to eat as well. Spectacular location as well. Vladimir Susko, Guest Services / Front Office at Royal Garden Hotel, responded to this review Dear 358audraz,Thank you for your wonderful review. We’re delighted to hear you enjoyed your stay and that the room, views, and bedding all helped make it comfortable and memorable. It’s also great to know our team were able to assist with local recommendations and that the location worked well for you.We truly appreciate you taking the time to share your experience, and we hope to welcome you back at the Royal Garden Hotel in near future. Kind regardsJay Rayapati Front Office Manager

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