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Shangri-La Hotel, At The Shard, London

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Shangri-La Hotel, At The Shard, London

locationWaterloo, London, United Kingdom

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About Shangri-La Hotel, At The Shard, LondonAbout Shangri-La Hotel, At The Shard, London

location

This hotel is located in the heart of London.

facility

The hotel has a lift and features 202 rooms. Multilingual staff (English, German, French) at the reception desk in the lobby are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Other services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, 24-hour room service, an alarm call service, a laundry service and a coin-operated laundry. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available.

rooms

Rooms are equipped with air conditioning and central heating. All rooms are carpeted and have a double bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. A refrigerator, a mini fridge and a tea/coffee station are standard features. An ironing set is provided for guests' convenience. A telephone, a TV, a radio, an alarm clock and WiFi are provided as well. Guests can take advantage of the nightly turndown service. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a bidet. A hairdryer, a vanity mirror, bathrobes and a telephone are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. The sun loungers are perfect for soaking up some sun. The hot tub in the pool area promises pure relaxation. For guests who wish to keep active, tennis and golf are available. Water sports enthusiasts can enjoy jet skiing and diving. Sport and leisure facilities at the hotel include a gym and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath and massage treatments.

meals

Various dining options are available, including a restaurant, a café and a bar. A generous breakfast buffet, lunch and dinner offer plenty of delicious variety. Special meals, including diet meals, are also available. In addition, special catering options and picnics are available.

Amenities at Shangri-La Hotel, At The Shard, London Amenities at Shangri-La Hotel, At The Shard, London

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Room Service

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Hygiene training for staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Diving

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      Golf

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Jet Skiing

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Steam bath

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      Sun loungers

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      Tennis

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

6958

Very Good

535

Average

189

Poor

96

Terrible

88

Recent Reviews: 7866

  • User:Sherpa378357

    Trip type: Couples

    Extraordinary views!!

    rating11 Jun 2026

    We just got back from eight nights in the London Suite at Shangri-La The Shard and honestly — it's one of those stays you keep talking about long after you're home.The suite is on Level 38 and the views are simply extraordinary. Floor-to-ceiling windows, 180 degrees of unobstructed London skyline — Tower Bridge and the Tower of London are right there in front of you, St Paul's, Canary Wharf, the Houses of Parliament, and on clear mornings we could even spot the Emirates Stadium to the north. The deep soaking tub faces the view directly, which sounds like a small thing until you're actually in it with London spread out below you. The furnishings, amenities, and butler service all matched the setting perfectly. Not a single weak detail.But the real reason to stay here is the people. Jessica (the manager) is exceptional — she's the kind of person who quietly makes everything work before you even notice it needs to. Proactive, warm, and consistent across nine days. And Wyine at the front desk — our welcome on arrival day after a long overnight flight was warm, graceful, and set the tone for everything that followed. We didn't forget her name.The London Suite is a genuine bucket list experience. Views, soaking tub, suite quality, staff — it all comes together in a way that's hard to find anywhere. We're already talking about coming back.

  • User:frankieboodog

    Trip type: Business

    Smelled so good

    rating07 Jun 2026

    I was on a 3 day business trip to London in the middle of a very long international journey. I stayed here because my meeting was in the hotel and I am so very glad I did. When I collapsed into my room at 10 pm after a long flight from India, I was so pleased at the comfy bed, the spacious room, the AMAZING heated toilet. And the room smelled sooooo good. The rooftop sauna overlooks the city and is not to be missed. I will arrange to stay here if possible in the future. Kurt Macher , Owner at Shangri-La The Shard, London, responded to this review Dear Frankie,Thank you for taking the time to share such wonderful feedback following your recent stay at Shangri-La The Shard, London.We are delighted to hear that, after a long international journey, you found comfort and relaxation during your time with us. It is particularly rewarding to know that you appreciated the spacious room, comfortable bed, and the thoughtful amenities designed to enhance our guests' experience. I was especially pleased to read your lovely comments about our signature Shangri-La scent, which truly helps create the welcoming atmosphere we strive to provide.It is also wonderful to know that you enjoyed our sauna experience and the spectacular views overlooking London. We couldn't agree more that it is a highlight not to be missed.We hope to have the pleasure of welcoming you back soon, whether for business or leisure, whenever your travels bring you back to London.Best regards,Kurt MacherGeneral Manager

  • User:Joshua C

    Trip type: Solo travel

    Swimming experience

    rating07 Jun 2026

    I stayed 3 times now and every time I've stayed and visited the swimming pool.ive had an absolutely amazing welcoming and service from matt Kurt Macher , Owner at Shangri-La The Shard, London, responded to this review Dear Joshua,Thank you for taking the time to share your feedback following your recent stay with us.We are absolutely delighted to hear that you have continued to enjoy your experiences at Shangri-La The Shard, London and that each visit to our Sky Pool has been memorable.I was especially pleased to learn about the exceptional welcome and service provided by Matt. It is always rewarding to receive recognition for our colleagues who consistently go above and beyond to create outstanding experiences for our guests. Please rest assured that your kind words will be shared with Matt and the wider team, and I know they will be truly appreciated.We hope to welcome you back soon for another exceptional stay in the clouds.Best regards,Kurt MacherGeneral Manager

  • User:Sightsee68290465504

    Trip type: Business

    Great hotel.

    rating05 Jun 2026

    Always a pleasant stay. Lovely views and breakfast and quick commuting via London Bridge station literally one minute away. Kurt Macher , Owner at Shangri-La The Shard, London, responded to this review Dear Valued Guest,Thank you for taking the time to share your feedback following your recent stay with us.We are delighted to hear that you had another pleasant experience at Shangri-La The Shard, London. It is always a pleasure to welcome you back, and we truly appreciate your continued support.I was pleased to learn that you enjoyed our spectacular views, breakfast offering, and the convenience of our location, with London Bridge Station just moments away, making it easy to explore the city.We hope to welcome you back soon for another memorable stay.Best regards,Kurt MacherGeneral Manager

  • User:Xin Li L

    Trip type: Business

    Exceptional service and impeccable comfort in the heart of London.

    rating04 Jun 2026

    My stay at Shangri-La The Shard, London was exceptional from start to finish. The warmth, professionalism, and attentiveness of the staff truly set this hotel apart. The hotel was also impeccably clean, with every area maintained to the highest standard, creating a comfortable and luxurious experience throughout my stay. A wonderful combination of outstanding service, elegance, and attention to detail. I would happily return and highly recommend it to anyone visiting London. Kurt Macher , Owner at Shangri-La The Shard, London, responded to this review Dear Xin Li,Thank you for taking the time to share your wonderful feedback following your recent stay at Shangri-La The Shard, London.We are truly delighted to know that your experience was exceptional from start to finish. Your kind words regarding the warmth, professionalism, and attentiveness of our colleagues mean a great deal to us, as providing genuine and heartfelt hospitality is at the core of everything we do.I was also pleased to learn that the cleanliness and overall comfort of the hotel contributed to creating a luxurious and memorable experience for you. It is incredibly rewarding to receive recognition for the dedication and attention to detail our teams strive to deliver each day.We hope to welcome you back soon for another exceptional stay in the clouds.Best regards,Kurt MacherGeneral Manager

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