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Sheraton Heathrow

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Sheraton Heathrow

locationHeathrow Airport, London

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About Sheraton HeathrowAbout Sheraton Heathrow

Location

This comfortable airport hotel is located approximately 5 minutes from London Heathrow Airport as well as the Stockley Park and Bedfont Lake business parks. Windsor, with the Royal Castle, is around 13 km away. The centre of London, with numerous shopping and entertainment opportunities, lies about 26 km away and public transport departs from stops situated 500 m from the hotel.

Facility

426 rooms, including 3 single rooms, are located on 3 storeys and can be reached by lift. Guests are warmly welcomed by multilingual staff (English, German, French) at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access (for a fee) is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket and souvenir shop. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a newspaper stand and a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, a babysitting service, a car hire service, medical assistance, a transfer service, room service (for a fee), a laundry service, a coin-operated laundry and a hotel shuttle bus. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available. A business centre with fax machine and projector is available.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and include a king-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, a games console, an alarm clock and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are provided. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

Refreshing drinks at the poolside snack bar, followed by a dip in the pool, offer the perfect way to unwind. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, golf, a gym, aerobics, a spa and a sauna.

Meals

Various dining options are available, including a café and a bar. The non-smoking restaurant provides high chairs for children. For breakfast (continental), lunch, and dinner, guests serve themselves at the buffet or choose their favourite dishes from the à la carte options (for lunch and dinner). Diet meals, vegetarian dishes and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Sheraton Heathrow Amenities at Sheraton Heathrow

  • Facilities

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      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Newspaper kiosk

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      Nightclub

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      Pets

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      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Continental Breakfast

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      Evening Buffet

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      Lunch Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Cycling/Mountain Biking

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      Golf

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      Gym

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      Sauna

LocationLocation

Map preview

Around this property:

Public Transport

500 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

365

Very Good

183

Average

90

Poor

47

Terrible

43

Recent Reviews: 728

  • User:Roam35348867734

    Trip type: Business

    Sheraton hotel - Business top tire staff from a top tire venue

    rating15 Jun 2026

    The staff and the business centre facilities are first class. Everyone is very attentive and supportive, I would like to single out a member of staff called Daljinder who was a constant support for us, she went above and beyond every single time we needed support with our business needs, we didn’t have to wait to ask, she was alwaysOn hand to make sure our staff from Mitie and our delegates were taken care of. A first class ambassador for the Sheraton hotel at Heathrow

  • User:Jason M

    Trip type: Family

    Great staff for airport location!

    rating12 Jun 2026

    Surprisingly upbeat, happy and helpful staff! Location was challenging as it was NOT walkable to airport (despite its name) but a few miles from terminals.

  • User:HofH999

    Trip type: Couples

    Underwhelming

    rating26 May 2026

    When we checked the floor in front of all check in desks was covered with debris. Some repair work was underway but blocking the entire early evening check-in domain?? We tried to turn the air con off in the room but dripping started from the air con vent so we had to leave the air con on all night. Not enjoyable or healthy. And in the morning the shower tap collapsed and we could only have hot water in the shower, with difficulty . Altogether grim. Abhinav Malhotra, Guest Services / Front Office at Sheraton Heathrow Hotel, responded to this review Dear Guest,Thank you for sharing your feedback. We sincerely apologise for the issues you encountered during your stay, particularly with the condition of the public areas, air conditioning, and bathroom facilities. This is certainly not the experience we aim to provide.Please be assured your comments have been raised with our maintenance and housekeeping teams for immediate attention. We regret the inconvenience caused and hope we may have the opportunity to welcome you back for a much improved stay in the future.

  • User:michelle p

    Trip type: Couples

    Strong smell on linen and towels

    rating26 May 2026

    Linen and towels smelt strongly like bleach so much so that whole room smelt of it! Gave me a headache! Next morning showered for flight, used the towels and now all I can smell is bleach/detergent on my skin. Abhinav Malhotra, Guest Services / Front Office at Sheraton Heathrow Hotel, responded to this review Dear Guest,Thank you for bringing this to our attention. We are very sorry to hear about your experience with the linen and towels, as well as the discomfort caused. This is certainly not the standard we aim to provide. Please be assured your feedback has been shared with our housekeeping team for immediate review to ensure this is addressed. We truly regret the inconvenience caused and hope to have the opportunity to offer you a more comfortable stay in the future.

  • User:Lisa W

    Trip type: Solo travel

    Disappointing and concerning stay

    rating23 May 2026

    Disappointing and concerning stay. Arrived at 10.30pm and struggled to find anywhere to park. Reception were really unhelpful and told me to go all the way round to the back. It is very badly lit, and as a woman travelling on my own, I really was unhappy walking back to the front. Again reception uninterested. The hotel seems to be undergoing some renovations (or perhaps it was designed as it is!) which made for a very uninspiring first impression. Room was OK, but nothing special. I have come home from my holiday to find that I have a parking ticket and have had to pay £60. Again hotel disinterested. The parking company say that they have signs up, but again,in the dark, on my own, I simply didn't see anything. And of course reception didn't mention anything! Wouldn't recommend at all if you are a woman travelling on her own. Abhinav Malhotra, Guest Services / Front Office at Sheraton Heathrow Hotel, responded to this review Dear Guest,Thank you for sharing your feedback. We are truly sorry to hear about your experience, particularly the concerns around parking, lighting, and the level of support received from our team. Please accept our sincere apologies for the discomfort and frustration caused, as this is not the experience we aim to provide—especially for guests travelling alone.We also regret the confusion regarding parking procedures and the lack of clear communication at check-in. Your comments have been noted and will be reviewed with the relevant teams to ensure improvements are made in both guest safety and service.We sincerely appreciate you bringing this to our attention and regret that we did not meet your expectations on this occasion.

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