St. Pancras London, Autograph Collection

Recent Reviews: 4845

• User: Chan N

  Trip type: Solo travel

  Spa experience is great

  Amazing spa experience, lunch package is valuable and therapist is professionalAmazing spa experience, lunch package is valuable and therapist is professional

• User: Emilie F

  Trip type: Business

  Not worth your money

  Very poor experience. Room on the 6th floor (out of 7) but very loud music played until 11pm. Single uncleaned small window, that doesn't open (even a little). Bad insulation between rooms & between room and corridor. I was meant to stay for a couple of nights, I left after the 1st and found another hotel for the 2nd one. You have way better options in London for this price range. Nice staff b… Read moreVery poor experience. Room on the 6th floor (out of 7) but very loud music played until 11pm. Single uncleaned small window, that doesn't open (even a little). Bad insulation between rooms & between room and corridor. I was meant to stay for a couple of ni… Read more

• User: HappyMinski

  Trip type: Solo travel

  Royal Gem of a Restoration and Hotel

  Visually stunning architecture, movie set scene of room hallways, creative drinking & eating spaces, and awe inspiring view from the 3rd floor of the famous staircase. This restoration was clearly was an endless labor of love.When the staff are aware of your appreciation for the building and the restoration, then they start to share fascinating tidbits about the history of the building or spec… Read moreVisually stunning architecture, movie set scene of room hallways, creative drinking & eating spaces, and awe inspiring view from the 3rd floor of the famous staircase. This restoration was clearly was an endless labor of love.When the staff are aware of yo… Read more

• User: Mark L

  Trip type: Business

  Ambassador business trip

  No understanding of Ambassador member benefits (which I did not receive). Little or no leadership on show and a pale shadow of what this hotel once was. It felt almost like an airport hotel, where staff are aware most guests are only there for a few hours and service reflects that model. St Pancras London, Autograph Collection, at St. Pancras London, Autograph Collection, responded to this revi… Read moreNo understanding of Ambassador member benefits (which I did not receive). Little or no leadership on show and a pale shadow of what this hotel once was. It felt almost like an airport hotel, where staff are aware most guests are only there for a few hours and… Read more

• User: Emily P

  Trip type: Family

  Mice Problem - 3500.00 Stay - Run in the Opposite Direction

  While spending time in both the hotel bar and restaurant, my party and I observed multiple mice actively running around the lounge area while having drinks, at times coming within approximately two feet of where we were seated. As guests of a five-star hotel, this was both shocking and deeply unsettling. The presence of rodents in food and beverage areas raises obvious concerns regarding cleanline… Read moreWhile spending time in both the hotel bar and restaurant, my party and I observed multiple mice actively running around the lounge area while having drinks, at times coming within approximately two feet of where we were seated. As guests of a five-star hotel,… Read more