The Academy - Small Luxury Hotels Of The World

Recent Reviews: 335

• User:Adventure29342747743

  Trip type:

  Below expectations

  10 Jun 2026

  Disappointing experience. Staff had a very poor attitude. Bed was comfortable. Bedroom door was very much in need of maintenance and was very difficult to open and close.

• User:Lourdes B

  Trip type:

  10/10

  13 May 2026

  Fantastic hotel, very beautiful, in a great location and a quiet area.The Bloomsbury Studio room was beautiful.All the staff were very professional.Reception: Baron, Felix, Davide, Ida, and Shitara made me feel at home. 10/10 service.Breakfast: Kristina, Tidi, and Merita were very kind. 10/10 service.Cleaning service: 10/10.For me, finding this hotel was like discovering a gem.

• User:LC2050

  Trip type: Couples

  Great hotel with fantastic staff

  07 May 2026

  This is a fantastic hotel. The room we stayed in was beautiful and the ambience of the hotel is very relaxed and friendly.More importantly the staff are marvellous. They could not do enough to make our stay with them as comfortable as possible. Everyone we came into contact with was professional, efficient and very kind and considerate. I would highly recommend this hotel as a caring, safe and central hotel that has managed to perfect their customer service - wonderful!

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• User:Voyage25134811056

  Trip type:

  Excellent Service and Perfect Location in the Heart of London

  06 May 2026

  I stayed at The Academy London for five weeks and had a very pleasant experience throughout my stay. The hotel staff were excellent — always friendly, helpful, and welcoming. Their professional attitude and genuine care for guests made me feel comfortable and well looked after from the very beginning.One of the hotel’s greatest advantages is its fantastic location in the centre of London, with easy access to many attractions, restaurants, and public transport. It was the perfect base for both work and exploring the city.I would definitely recommend The Academy London to anyone looking for a comfortable stay with outstanding service in a great central location. Felix Okyere, Guest Services / Front Office at The Academy, responded to this review Dear Voyage2513481156,Thank you very much for taking the time to share such a thoughtful and detailed review following your five-week stay at The Academy London.We are truly delighted to hear that your experience was so positive throughout your extended stay. It is especially rewarding to know that our team consistently made you feel welcomed, comfortable, and well looked after. Your kind recognition of their friendliness, helpfulness, and professional approach means a great deal, and we will be sure to share your feedback with the entire team.We are also very pleased that our central London location proved to be such a benefit for you, whether for work or leisure. Being within easy reach of transport links, restaurants, and key attractions is something many of our guests value, and we are glad it contributed positively to your time in the city.Your recommendation is greatly appreciated, and it is always a pleasure to hear when guests would confidently suggest our hotel to others. Feedback such as yours motivates us to continue delivering a high standard of service and hospitality.We sincerely hope to have the pleasure of welcoming you back again in the future for another enjoyable stay.Kind regards,FelixReception ManagerThe Academy Hotel

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• User:John A

  Trip type: Couples

  Never again

  22 Apr 2026

  This hotel is centrally located as a base for visiting London. However, there is not much to be said for the atmosphere, which is pretty much dead. The hotel is billed as a small luxury hotel of the world. Well, it is small, in fact, the room we stayed in was tiny, with an even tinier bathroom, made for people no taller than 3ft and no wider than 6 inches. It is also a hotel, but what it certainly is not is a luxury hotel - and we have stayed at The Ritz, Claridges, and The Langham. The reception is dusty, with dirty windows and well worn decor. Our room contained towels that were about the size of the average flannel and it was grubby for the most part. Also, the bathroom smelled of the sewers - quit an achievement four floors up. We were placed at the very top of the building, which has no lifts. That is, guests are trudging up and down four flights of stairs, five if you count the breakfast room in the basement. The breakfast was okay at best - we ordered an extra pot of tea - it never arrived. Also, the table we sat at for breakfast was scratched in several place. The road outside - Gower Street - is noisy even in the middle of the night. Lastly, no one on reception asked us about our stay on leaving. All in all, given the price charged, we would never stay at this hotel again. Felix Okyere, Guest Services / Front Office at The Academy, responded to this review Dear A2974FXjohna,Thank you for taking the time to share your feedback regarding your recent stay with us. I am truly sorry to read about your experience and sincerely apologise for the inconvenience and disappointment caused.It is concerning to hear that several aspects of your stay did not meet expectations, particularly in relation to the room size, bathroom condition, cleanliness, and overall upkeep of the property. Please be assured that your comments have been noted and will be addressed with the relevant teams.Please note that we did attempt to contact you following your stay using the email address provided in your file, however, the message was returned as undeliverable. We also attempted to reach you via the telephone number on file, but unfortunately, we were unable to get through.We would very much appreciate the opportunity to speak with you directly and address your concerns in more detail. Kindly contact the hotel at your convenience so we can look into this further and work towards resolving the matter.Once again, please accept our sincere apologies, and thank you for bringing these matters to our attention.Kind regards,FelixReception ManagerThe Academy Hotel

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