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The Ampersand Hotel

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The Ampersand Hotel

locationKensington, London

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About The Ampersand HotelAbout The Ampersand Hotel

Location

The hotel is conveniently situated just a minute's walk from South Kensington Underground Station. Nearby points of interest include the Natural History Museum and the Victoria and Albert Museum, both within a 2-minute walk. Harrods and Hyde Park are also just 15 minutes away on foot. London Heathrow Airport is approximately 20 km from the hotel.

Facility

The hotel was built in 1888. The hotel has 111 rooms, including 14 single rooms, which are located on 7 storeys and are reachable by lift. Multilingual staff (English, German, French) at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities available at the hotel include a baggage storage service, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Additional amenities include a playroom and a library. Guests arriving by car can park their vehicles in the car park for a fee. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a coin-operated laundry and a page service. Active guests can make use of the bicycle hire service (for a fee) to explore the surrounding area. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and include a king-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. Further amenities include an ironing set and a trouser press. A telephone, a television with satellite/cable channels, a radio, a plug adapter, an alarm clock and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are provided. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

There are many ways to relax or stay active at the hotel, including cycling/mountain biking, a gym, table tennis, a spa, a sauna, massage treatments and a solarium.

Meals

Various dining options are available, including a café and a bar. Guests can enjoy the culinary delights of the non-smoking, air-conditioned restaurant, which provides high chairs for children. A continental breakfast, lunch and dinner tempt guests with a wide range of dishes (lunch and dinner à la carte). Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The following credit cards are accepted: American Express, VISA and MasterCard.

Amenities at The Ampersand Hotel Amenities at The Ampersand Hotel

  • Facilities

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      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Games room

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

    • -

      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Cycling/Mountain Biking

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      Gym

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      Massage

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      Sauna

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      Table Tennis

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      Tanning Studio/Solarium

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

4191

Very Good

906

Average

173

Poor

58

Terrible

39

Recent Reviews: 5367

  • User:fkmcl2026

    Trip type:

    Cosy and great location.

    rating09 Jun 2026

    They are clear about the room size and it was fine. Small luxuries included like fluffy towels, real milk in the fridge, excellent shower and cosy bed. Very convenient to museums and the tube. I would stay again.

  • User:Craig W

    Trip type: Couples

    Poor handling of an honest booking-date mistake

    rating08 Jun 2026

    We had planned to stay at The Ampersand Hotel during a July trip to London, but accidentally booked the reservation for June 8–11 instead of July 8–11. When we realized the mistake, we contacted American Express Travel and asked them to reach out to the hotel to see if the reservation could be moved to the correct July dates.The hotel responded directly to us and applied a one-night no-show fee.I understand that the hotel may have been technically within its booking terms. The issue is the lack of flexibility or hospitality. This was an obvious date-entry mistake, not a cancelled trip or an attempt to avoid payment. We were still traveling to London, still needed a hotel for July 8–11, and would have stayed at The Ampersand if they had been willing to apply the booking, or even some portion of the charge, toward the correct dates.A credit, partial accommodation, or more constructive service-recovery response would have gone a long way. Instead, the hotel chose strict enforcement of the fee and gave us no reason to trust them with the actual July stay.Based on how this was handled, we chose not to rebook The Ampersand. For a hotel at this level, I expected a more customer-oriented approach. Niels Frostrup, Owner at The Ampersand Hotel, responded to this review Dear Craig,Thank you for your feedback, we are truly sorry for the frustration caused by this situation. While we completely understand that this was an honest date error, our cancellation policy does apply in such cases, and the one-night charge reflects the loss incurred when the room could no longer be resold.We do appreciate your perspective and hope to be able to find a solution that met your expectations.Warm regards,Niels & the Ampersand Team

  • User:TheGreyGatsby

    Trip type:

    Lovely hotel

    rating08 Jun 2026

    Great location, friendly welcome, smart and stylish hotel. Very relaxing overnight stay, good shower, everything we needed. Niels Frostrup, Owner at The Ampersand Hotel, responded to this review Thank you for your kind review. We’re delighted you enjoyed our wonderfull South Kensington location and that you received a warm welcome that allowed you to have a relaxing stay.Hopefully we have the pleasure of welcoming you back again soon.Warm regards,Niels & the Ampersand Team

  • User:RichardThorpe987

    Trip type:

    10 out of 10

    rating08 Jun 2026

    Wonderful stay. Brilliant reception team.Best breakfast in London.Outstanding hospitality. A must stay if visiting London Niels Frostrup, Owner at The Ampersand Hotel, responded to this review Thank you Richard,We are delighted that the hotel continues to impress and to hear that the Apero breakfast hit the spot every time. It's our pleasure to look after you when visiting London and we look forward to your next visit.Warm regards,Niels & the Ampersand Team

  • User:jessicaoyllemo

    Trip type: Business

    Lovely Hotel with Superb Service

    rating07 Jun 2026

    Absolutely charming hotel with amazing staff. Excellent location in South Kensington. Can’t wait to come back. Niels Frostrup, Owner at The Ampersand Hotel, responded to this review Dear Jessica,Thank you for your wonderful review.We’re delighted you enjoyed your stay in South Kensington and especially the service you received from the team.We can’t wait to welcome you back next time you visit London.Warm regards,Niels & the Ampersand Team

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