The Bailey's Hotel London Kensington

Recent Reviews: 2989

• User:Trip768766

  Trip type: Couples

  Rooms are not like the photos

  15 Jun 2026

  The positives : I booked this hotel due to its location, and that did not disappoint. It was easy to get to and from the airport and had lots of dining options close by. We had high hopes with a lovely grand foyer and porters to open the door and assist with luggage. I had even visited the hotel in March to ask if they had rooms with stand alone showers to which I was advised that they do and to request it when booking. Negatives: We paid for a Deluxe Double room and had requested a stand alone shower. The website describes the room as spacious, light and airy with modern amenities and sleeps 3 people. It’s even described as a chic boutique hotel. This is the complete opposite of room 117. This room was extremely dark with no overhead lighting, chipped furnishings, dirty and old carpet and an awful smell in the corridor. The window was small so the room was devoid of natural light and it certainly would not sleep up to 3 people as advertised. The safe was on the floor in the wardrobe so it was difficult to access and the wardrobe contained only 4 coat hangers and no drawers. When I mentioned to the receptionist showing me the room that it looked nothing like the pictures on the web she just commented saying I should have booked direct and handed me a business card. I explained I booked through Luxury Escapes as I had a credit to use as I had cancelled my original London booking. Just because I booked through a 3rd party shouldn’t have meant I got an inferior room. The porters/ doormen were polite but only once in 5 days were we given any acknowledgement or a hello from the reception staff. Upon check out the receptionist said there’s no more to pay and continued to type on the keyboard. No thank you, how was your stay or hope you enjoyed your stay. Poor customer service skills. Would definitely stay in the area again but would look for a nicer hotel for the money paid. Overall very disappointing for the cost. Obviously all the great reviews aren’t of the room I was allocated. I did not take the breakfast option so I cannot comment on the restaurant and its services. Kim Tian, General Manager at The Bailey's Hotel London Kensington, responded to this review Dear Trip768766,Thank you for taking the time to share your feedback.I was sorry to read that your stay did not fully meet your expectations.Regarding your request for a walk in shower, unfortunately this information was not included in the reservation we received from the third party booking provider, so our Reception team was not aware of this preference before your arrival. At the time of check in, the hotel was extremely busy and the room originally allocated matched the room type booked.Once you advised our team of your preference, we immediately checked availability and showed you an alternative room with a walk in shower. We understood that you were happy with the room offered and were pleased we could accommodate your request.I am also sorry that you felt the room did not reflect your expectations. While our rooms vary in layout due to the historic nature of the building, we appreciate your comments and will take them into consideration.Thank you once again for your feedback. We value all guest comments as they help us continue to improve our service.Kind regards,Kim TianGeneral Manager

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• User:Explore45040547744

  Trip type: Business

  Lovely stay every time I’m in London

  14 Jun 2026

  As a regular traveller to London on business, The Bailey’s is my first choice. Aside from the convenient location and consistently excellent experience, I always enjoy seeing the familiar faces of the wonderful team working at the hotel. Special mention to lovely Teigist in the breakfast team who always brightens my morning with her welcome :) Kim Tian, General Manager at The Bailey's Hotel London Kensington, responded to this review Dear Explore,Thank you for taking the time to share your wonderful review and for your continued loyalty to The Bailey's Hotel London.It is truly rewarding to know that we are your first choice whenever you visit London for business. We are delighted that our convenient location, consistently high standards and familiar faces continue to make each stay an enjoyable one.A special thank you for recognising Teigist. She is a valued member of our breakfast team, and I will be delighted to share your kind comments with her. I know she will be pleased to hear that her warm welcome helps brighten your mornings.Thank you once again for your continued support. We look forward to welcoming you back to The Bailey's Hotel London on your next visit.Kind regards,Kim TianGeneral Manager

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• User:JMWCVoyage

  Trip type: Family

  Try The Bugis Singapore Restaurant at The Bailey’s Hotel

  12 Jun 2026

  We had a lovely lunch at The Bugis Singapore Restaurant, the restaurant at The Bailey’s Hotel. Decor was elegant but not stuffy. Food was absolutely delicious - recommend the Hainanese Chicken Rice (ultimate comfort food), Crispy Tofu and Prawn Toast (which was massive!). To top it off, the service was impeccable, led by the friendly, hospitable Eva. We will definitely be back. Kim Tian, General Manager at The Bailey's Hotel London Kensington, responded to this review Dear Voyager,Thank you for taking the time to share your wonderful review following your visit to Bugis Singapore Restaurant at The Bailey's Hotel London.I am delighted to know that you enjoyed your lunch with us and that you found both the food and atmosphere so enjoyable. It is especially pleasing to read your recommendations for our Hainanese Chicken Rice, Crispy Tofu and Prawn Toast.A special thank you for recognising Eva. She is a valued member of our team, and I will be delighted to share your kind comments with her. She will be thrilled to know that her friendly, welcoming and attentive service helped make your dining experience so memorable.Thank you once again for your generous recommendation. We truly appreciate your support and look forward to welcoming you back to Bugis Singapore Restaurant again soon.Kind regards,Kim TianGeneral Manager

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• User:Robert W

  Trip type: Couples

  Don't waste any effort on membership My Millennium cost time and efforts

  11 Jun 2026

  We signed up to join My Millennium as we're having a meal in their Singapore Bugis restaurant it's expensive but delicious By joining you receive a 15% discount if you use their restaurant. The restaurant stated this will be deducted by the reception team on leaving the hotel. After 2 nights I collected my bill and asked if this was deducted No as I never booked this via the reception! I was in line for over 20 mins as I asked where it stated you book via reception! It does not state. The lines behind me were building up so I decided to pay and go. Ruined a two night stay. Your trying to build members and you have just tarnished your reputation. Kim Tian, General Manager at The Bailey's Hotel London Kensington, responded to this review Dear Robert W,Thank you for taking the time to share your feedback following your recent stay at The Bailey’s Hotel London.I was disappointed to read about your experience regarding your MyMillennium restaurant discount. From your comments, it appears there may have been a misunderstanding during checkout, and I understand how frustrating this must have been, especially after an otherwise enjoyable stay.I have already tried to contact you, as I would very much appreciate the opportunity to review this with you and ensure the matter is resolved appropriately. If you could kindly contact me directly at dutymanagers.baileys@millenniumhotels.co.uk and I will personally look into this for you.Thank you for bringing this to our attention. We value your feedback and hope to have the opportunity to restore your confidence in both The Bailey’s Hotel London and the MyMillennium programme.Kind regards,Kim TianGeneral Manager

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• User:neytelles

  Trip type: Solo travel

  Excellent logistics and high professionalism staff!

  10 Jun 2026

  I am just anticipating a bit the thorough review I shall submit via Bailey’s itself and Booking.com, and upfront I wish to state I had an excellent 8 Night staying here. But I take the chance to nominate and thank very much Teigist and ALL her team at Breakfast. It has been a pleasure to have breakfast surrounded by such nice and highly efficient team. Thank you guys and hope to see you again next time when I get Back to London.😁😁👍🏼👍🏼 Kim Tian, General Manager at The Bailey's Hotel London Kensington, responded to this review Dear Ney Telles,Thank you for taking the time to share your wonderful review following your recent eight-night stay at The Bailey’s Hotel London.I am delighted to know that you had such an enjoyable experience and that you found our team professional, welcoming and attentive throughout your stay.It is especially rewarding to read your kind comments about Teigist and our entire breakfast team. They work hard every day to provide a warm and memorable start to our guests' mornings, and I know they will be delighted to receive your recognition and appreciation.Thank you for choosing The Bailey’s Hotel London and for your generous recommendation. We truly appreciate your support and look forward to reading your future reviews and, most importantly, to welcoming you back on your next visit to London.Kind regards,Kim TianGeneral Manager

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