The Chelsea Townhouse

Recent Reviews: 1061

• User:filipe s

  Trip type: Couples

  Lovely job

  11 Jun 2026

  Very nice service, appreciate the way they treated me there.Would give 10.0000000 stars.Thanks CRISTIAN ANNA

• User:Michelle D

  Trip type: Couples

  Lovely stay for our Wedding!

  06 Jun 2026

  My now Husband and I stayed here last month for two nights to celebrate our wedding, also held in Chelsea.We originally booked to stay in the Chelsea Double, and during a day trip to London, we decided to pop into the hotel and ask to see one of the rooms to check there was sufficient space to host the bridal team for the morning of the wedding. The staff were extremely accommodating. Courteous, polite - everything you would expect for a 5* hotel.What concerned us however, was that we were told one of the Chelsea Double rooms was situated on the basement level 'lower ground' of the hotel. Conversations via email continued for a few weeks as I requested, due to the nature of our stay, that we would prefer to be in one of the ground floor rooms. This was the most special occasion for us, and we didn't want to spend our wedding stay in a basement level room, whilst also being concerned that the lighting wouldn't be adequate for the makeup artist or hair stylist on the wedding morning. The responses caused significant anxiety ahead of our stay, as the team were adamant that they couldn't confirm a ground floor room would be available to us, as rooms were allocated ad-hoc, on the day. Surely it wasn't difficult to do this for us - we weren't asking for an upgrade! Nevertheless, we decided to stick with our booking, primarily because of it's location and private gardens that we knew would be a great addition for photographs.Upon arrival, we were greeted by Abdul - who became a significantly memorable part of our stay. He went above and beyond for us and, to our surprise, welcomed us to a King Size Suite as an upgrade. I can only assume this was to compensate for our concerns in the lead up to our stay.We found the room and hotel to be beautiful. The bathrooms are small, yes, and we would have loved for there to have been a bath. But the view was delightful, the bed comfortable, amenities faultless and 'special touches' truly unforgettable.Breakfast was nice, though had we not have prepaid for this, we would have likely gone elsewhere in Chelsea to eat. After all - there are so many options. I will say that the atmosphere was a bit drab, and it would've really benefitted from some soft music - or something to provide a little ambience. No music in a restaurant is just odd, in my opinion.Overall a wonderful stay and we would 100% return! A huge thank you to Abdul, the housekeeping team and all staff who contributed individually into making this stay so memorable for us. Samantha Rieu, General Manager at The Chelsea Townhouse, responded to this review Dear Michelle DThank you so much for taking the time to share such a thoughtful and detailed review, and firstly, congratulations to you both on your wedding. We are truly honoured that you chose to stay with us for such a special occasion.I am delighted to read that, in the end, you had a wonderful stay and that the suite, the hotel’s setting, and those special touches helped make your celebration memorable. It is also fantastic to hear your kind words about Abdul, I will personally ensure your feedback is shared with him and the wider team, who will be so pleased to have played a part in your celebrations.I would like to thank you as well for your patience and understanding ahead of your arrival. As a small boutique townhouse hotel, all of our rooms are unique in layout and position, and while we always do our very best to accommodate specific requests, we are unfortunately unable to guarantee exact room allocations prior to arrival. I completely appreciate how important this was for such a special occasion, and I am sorry for the uncertainty this caused in the lead-up to your stay. We are truly grateful that you chose to proceed with your booking, and I am very pleased we were able to look after you on arrival and make your stay extra special.Thank you also for your constructive feedback regarding breakfast and the atmosphere in the Garden Lounge. We do typically have music playing, although it may have been set too low during your visit, I will certainly review this with the team to ensure the ambience feels just right for our guests. Your comments are incredibly valuable in helping us continuously refine the experience we offer.It was a pleasure to have you stay with us, and we would be absolutely delighted to welcome you back to Chelsea for another visit in the future.Warmest regards,Samantha Rieu

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• User:petersJ9334YW

  Trip type: Family

  Wedding Stay

  29 May 2026

  Excellent stay. Staff were polite, considerate and all round very helpful. Samantha Rieu, General Manager at The Chelsea Townhouse, responded to this review Dear Peter SThank you so much for taking the time to share your kind feedback following your recent stay at The Chelsea Townhouse.We are delighted to hear that you had such an enjoyable experience with us, especially on such a special occasion. It is wonderful to know that our team’s courteous, attentive and helpful service made a positive impression, this is exactly the level of warm, personalised hospitality we strive to deliver to all our guests visiting Chelsea, London.We are also pleased that you chose The Chelsea Townhouse for your wedding stay. Our aim is to create a relaxed, elegant, and residential atmosphere in the heart of Chelsea, providing the perfect backdrop for memorable moments.Thank you once again for your lovely comments. We very much hope to have the pleasure of welcoming you back to The Chelsea Townhouse in London for another special experience in the future.Warm regards,Samantha

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• User:grachelle v

  Trip type: Friends getaway

  Best brunch

  24 May 2026

  The best brunch and value in London in my opinion. It’s at the heart of Chelsea. Food is good and the waitresses are kind Ranjita and Dilasssa. They were attentive and welcoming. I come here every month sometimes once a week Samantha Rieu, General Manager at The Chelsea Townhouse, responded to this review Dear Grachelle VThank you so much for your wonderful review, it truly means a lot to all of us.We are delighted to hear that you enjoyed what you describe as the best brunch in London, and that you found both the quality and value to be right at the heart of your visits here in Chelsea. It is especially rewarding to know that Ranjita and Dilasha made such a positive impression, I will be sure to pass on your kind words to them, they will be thrilled.We are incredibly grateful for your loyalty and continued support, particularly as a regular guest. Welcoming you weekly or monthly is the greatest compliment we could receive.We would also love to welcome you beyond brunch to experience other moments at The Chelsea Townhouse. Our all-day dining offers a relaxed yet refined setting throughout the day, and our afternoon tea in Chelsea is a guest favourite, perfect for a special treat or a leisurely afternoon.We look forward to welcoming you back again very soon for another memorable visit.Warm regards,SamanthaGeneral Manager

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• User:Graham B

  Trip type: Couples

  A,zim

  20 May 2026

  Lovely surroundings and outstanding service from Azim who made it a wonderful experience.We'll be back Samantha Rieu, General Manager at The Chelsea Townhouse, responded to this review Dear Graham BThank you so much for your lovely review of The Chelsea Townhouse.We are delighted to hear that you enjoyed the beautiful surroundings and that Azim’s service made such a positive impression. I will be sure to share your kind words with him, he will be truly pleased to know he helped make your visit so special.Delivering warm, professional service in an elegant setting is exactly what we aim for at our boutique townhouse hotel in the heart of Chelsea, London, so your feedback means a great deal to all of us.We very much look forward to welcoming you back to The Chelsea Townhouse for another memorable stay in London very soon.Warm regards,Samantha Rieu

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