The Chiltern Hotel

56+ photos

The Chiltern Hotel

Name: The Chiltern Hotel
Address: Waller Avenue, London, united-kingdom
Telephone: 0204 505 9777
Rating: 2.8

london, united kingdom

About The Chiltern Hotel

location

This hotel is situated in the outskirts of Luton and provides an ideal location for those staying on either business or pleasure. A selection of shopping and entertainment venues are to be found in the centre that is a 20-minute drive away. The M1, Luton airport (8 km away) and Luton train station (a 30-minute walk) are quickly and easily reached from the hotel. The Dunstable Downs, the Chiltern Hills as well as many other sights of interest in the surrounding area are worthy of a visit.

facility

95 non-smoking rooms, including 1 single room, are located on 3 storeys and can be reached by lift. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. A cloakroom, a baggage storage service and a cash machine are available. Wireless internet access in public areas allows guests to stay connected. The hotel offers a number of facilities for guests with disabilities. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the car park. Other services include room service and a laundry service. A business centre with fax machine and projector is available.

rooms

Individually adjustable heating ensures that rooms maintain comfortable temperatures. All rooms are carpeted and include a double bed. Extra beds can be requested. A desk is provided. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Family rooms are available for parents with children.

sport

Guests can enjoy a selection of sport and entertainment options. There are many ways to relax or stay active at the hotel, including tennis, golf, a safari and a gym.

meals

The dining area includes a pub. The non-smoking restaurant provides high chairs for children. Catering options include bed and breakfast, half board, full board and all-inclusive. A continental breakfast buffet guarantees a great start to the day. At dinner, guests can order à la carte. Set menus are available at lunch and dinner. Special meals, including diet meals, are also available. The hotel also offers special catering options. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Amenities at The Chiltern Hotel

Facilities (14)

Air conditioning24-hour receptionShopsConference RoomRoom ServiceLaundry ServicePetsIroning servicesLaundryNewspaperParkingSmoke detectorSmoking roomsWifi

Building Information (1)

Garden (m²)

General Services (2)

Luggage storageMultilingual Staff

Hotel Type (1)

Family-friendly Hotel

Hygiene (5)

Contactless check-in/-outProtective equipment for employeesProtective equipment for guestsGym/ Fitness centreFirst-aid services

Meals (5)

Breakfast BuffetBreakfast ServedContinental BreakfastBarRestaurant

Object Information (1)

Fax

Payment (1)

ATM

Room Facilities (4)

ShowerTVClosetRoom service

Security (1)

Fire extinguishers

Location

Luton Airport, London, United Kingdom

Waller Avenue

Nearest airport7km

City centre800m

What's nearby

City centre800m
Nearest airport7km

Check-in from 2:00 PM · Check-out by 11:00 AM

Luton Airport, London, United Kingdom

Waller Avenue

Nearest airport7km

City centre800m

What's nearby

City centre800m
Nearest airport7km

Check-in from 2:00 PM · Check-out by 11:00 AM

User Rating & Reviews

2.8

Poor

545 reviews

Value
Rooms
Cleanliness
Service

Excellent92
Very Good103
Average108
Poor84
Terrible158

Recent Reviews: 545

User: Graham W
Trip type: Business
Never Listen to Reviews
Check in quick and fellow polite. Plenty of free parking. Near several restaurants/ takeaways. Stayed here many times. Each room has its own quirks. Stayed in room 224 this time. Has bedside lights but you cannot operate them independently. Turn the main light off next to the bed or the entrance and the bedside goes off as well. So you have brights lights all the time or darkness. None slip mats i… Check in quick and fellow polite. Plenty of free parking. Near several restaurants/ takeaways. Stayed here many times. Each room has its own quirks. Stayed in room 224 this time. Has bedside lights but you cannot operate them independently. Turn the main light…
User: Awad A
Trip type: Friends getaway
.
I stayed at Chiltern Hotel Ltd in Luton, and I received a parking charge notice during my stay. I contacted the hotel multiple times (10 emails) asking them to confirm my booking to the parking operator, but they failed to provide any assistance. They repeatedly asked for details they already had, without resolving the issue.This poor communication and lack of support caused me stress and almost c… I stayed at Chiltern Hotel Ltd in Luton, and I received a parking charge notice during my stay. I contacted the hotel multiple times (10 emails) asking them to confirm my booking to the parking operator, but they failed to provide any assistance. They repeated…
User: Ltbantiques
Trip type: Family
Family Celebration
I attended a private family celebration and was impressed by the staff and the service that they provided . The overall impression I had of the hotel and its facilities was good.I attended a private family celebration and was impressed by the staff and the service that they provided . The overall impression I had of the hotel and its facilities was good.
User: Aansar
Trip type: Family
Steer clear
If you’re thinking of booking this venue for a wedding/reception or any other special occasion, save yourself the heartache. I recently had my daughter’s wedding reception there and oh boy what an absolute shambles! Delia - the so called events coordinator, well she sold us dreams telling us how she would be managing everything, we wouldn’t have to worry about a thing. She would be on hand from st… If you’re thinking of booking this venue for a wedding/reception or any other special occasion, save yourself the heartache. I recently had my daughter’s wedding reception there and oh boy what an absolute shambles! Delia - the so called events coordinator, we…
User: Chinua B
Trip type: Solo travel
Appalling
Absolutely terrible customer service. Called the hotel to enquire about holding a wedding reception in the function they room they have and the women on the phone was absolutely appalling. First thing she asked me was “is it an Asian wedding” I said no, she said: “ohhh mmm” (as if it was a disappointment and she couldn’t help). Then said: in that case it’s £2000 for the room. Think the women has l… Absolutely terrible customer service. Called the hotel to enquire about holding a wedding reception in the function they room they have and the women on the phone was absolutely appalling. First thing she asked me was “is it an Asian wedding” I said no, she sa…

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