The Cumberland

117+ photos

The Cumberland

Name: The Cumberland
Address: The Cumberland, Great Cumberland Place, London, united-kingdom
Telephone: 0204 505 9777
Rating: 4.4

london, united kingdom

About The Cumberland

location

This hotel is situated in the heart of London's inner city, directly next to the famous Marble Arch monument and just a short stroll from Marble Arch underground station. Guests may take advantage of the many shopping and entertainment venues, which are within easy reach.

facility

18 junior suites, 21 suites, 8 apartments, 147 single rooms and 861 double rooms are available to guests in an 8-storey main building and a 7-storey auxiliary building. The reception desk is open round the clock. Amenities available at the hotel include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. There are a number of shops as well. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, a babysitting service, a car hire service, a transfer service, room service, an alarm call service, a laundry service and a hotel shuttle bus. A business centre with fax machine and projector is available.

rooms

Central heating ensures that rooms maintain comfortable temperatures. All rooms are carpeted and include a double bed and a sofa bed. Extra beds can be requested. A safe and a desk are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi are provided as well. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. The hotel has family rooms and 1019 non-smoking rooms.

sport

For those who wish to stay active while on holiday, the hotel offers cycling/mountain biking. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, yoga, callisthenics and aerobics. A spa and massage treatments are available in the wellness area. Guests can enjoy a range of leisure facilities and activities, including an entertainment programme and live music.

meals

Various dining options are available, including a non-smoking restaurant, a café and a bar. Bed and breakfast is offered as a catering option. A delicious breakfast is an excellent reason to rise and shine. At lunch and dinner, guests can order dishes à la carte or choose a set menu. Diet meals, vegetarian dishes and children's meals can be prepared on request. The hotel also offers special catering options. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Amenities at The Cumberland

Facilities (15)

Air conditioningCurrency ExchangeShopsConference RoomRoom ServiceLaundry ServicePetsElevator/ LiftIroning servicesLaundryNewspaperSmoke detectorSmoking roomsWifiEV Charging Station

Business Center and Conferences (1)

Business Center

Common Area (1)

Reception

General Services (6)

ConciergeLuggage storageMultilingual StaffPool/ Beach towelsWake-up Call / ServiceWheelchair

Hotel Type (1)

Family-friendly Hotel

Hygiene (2)

Contactless check-in/-outGym/ Fitness centre

Meals (6)

Breakfast BuffetBreakfast ServedContinental BreakfastBarCafeRestaurant

Object Information (1)

Fax

Room Facilities (9)

ShowerBathtubHairdryerMinibarFridgeTVClosetRoom serviceToiletries

Sport/Entertainment (1)

Events

Transfers (1)

Airport Transfers

Location

Marble Arch, London, United Kingdom

The Cumberland, Great Cumberland Place

Nearest beach29km

What's nearby

Park100m
Train Station1.5km
River2km
Nearest beach29km

Check-in from 3:00 PM · Check-out by 11:00 AM

Marble Arch, London, United Kingdom

The Cumberland, Great Cumberland Place

Nearest beach29km

What's nearby

Park100m
Train Station1.5km
River2km
Nearest beach29km

Check-in from 3:00 PM · Check-out by 11:00 AM

User Rating & Reviews

4.4

Very Good

4806 reviews

Value
Rooms
Cleanliness
Service

Excellent3452
Very Good579
Average306
Poor206
Terrible263

Recent Reviews: 4806

User: kathrynwK6610OC
Trip type: Friends getaway
Friendly staff and lots of perks
Great facilities and lovely staff are what stands out about this hotel. The VIP perks were well worth upgrading to an executive room and the location was perfect for anyone wanting to shop, with Oxford Street just around the corner. Romi in the VIP lounge was particularly warm and welcoming. Thank you, too, to Pravalika for looking after us during our time there. Guest Services, Owner at The Cu… Great facilities and lovely staff are what stands out about this hotel. The VIP perks were well worth upgrading to an executive room and the location was perfect for anyone wanting to shop, with Oxford Street just around the corner. Romi in the VIP lounge was…
User: 93musaabr
Trip type: Family
Disappointing Experience Due to Poor Customer Service
I booked an Executive Twin Room at the Cumberland Hotel, but unfortunately the room had a very poor view. When I asked if there was a room with a better view, the receptionist, Alessandra Max Pezali, told me that no alternative rooms were available unless I upgraded to a Park View room.I agreed to the upgrade, but I specifically asked her to make sure the room could be configured as a twin room. S… I booked an Executive Twin Room at the Cumberland Hotel, but unfortunately the room had a very poor view. When I asked if there was a room with a better view, the receptionist, Alessandra Max Pezali, told me that no alternative rooms were available unless I up…
User: Taylorbar
Trip type: Business
A genuinely friendly hotel in a great location
A genuinely friendly hotel in a great location giving easy access to Park Lane and Oxford Street, as well as Hyde Park. Guest Services, Owner at The Cumberland Hotel, responded to this review Dear Taylorbar,Thank you very much for taking the time to share your kind feedback following your recent stay with us.We are delighted to hear that you found genuinely friendly hotel and enjoyed our exce… A genuinely friendly hotel in a great location giving easy access to Park Lane and Oxford Street, as well as Hyde Park. Guest Services, Owner at The Cumberland Hotel, responded to this review Dear Taylorbar,Thank you very much for taking the time to share…
User: davidreay
Trip type: Business
Decent hotel but woeful breakfast
Modern, comfortable hotel in a good location near Marble Arch. It was let down by a poor experience at breakfast, where the coffee out of the machine tased awful and the orange juice was like watered-down squash. Freshly made omelettes were a nice addition though. Guest Services, Owner at The Cumberland Hotel, responded to this review Dear Davidreay,Thank you for taking the time to share your… Modern, comfortable hotel in a good location near Marble Arch. It was let down by a poor experience at breakfast, where the coffee out of the machine tased awful and the orange juice was like watered-down squash. Freshly made omelettes were a nice addition tho…
User: MUWAFFAQ A
Trip type: Family
Excellent stay
The staff were very kind and welcoming. Special thanks to Rahim for his excellent hospitality and outstanding service. Guest Services, Owner at The Cumberland Hotel, responded to this review Dear Muwaffaq A,Thank you for taking the time to share your feedback following your recent stay with us.I am delighted to hear that you enjoyed your stay and found our team pr and friendly.Thank you once… The staff were very kind and welcoming. Special thanks to Rahim for his excellent hospitality and outstanding service. Guest Services, Owner at The Cumberland Hotel, responded to this review Dear Muwaffaq A,Thank you for taking the time to share your feed…

What our customers say

Trustpilot

Deals newsletter

Deals and travel inspiration

Weekly in your inbox — handpicked package deals and price drops before they sell out.

Our Privacy Policy