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The Cumberland

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The Cumberland

locationMarble Arch, London

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About The CumberlandAbout The Cumberland

Location

This hotel is situated in the heart of London's inner city, directly next to the famous Marble Arch monument and just a short stroll from Marble Arch underground station. Guests may take advantage of the many shopping and entertainment venues, which are within easy reach.

Facility

18 junior suites, 21 suites, 8 apartments, 147 single rooms and 861 double rooms are available to guests in an 8-storey main building and a 7-storey auxiliary building. The reception desk is open round the clock. Amenities available at the hotel include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. There are a number of shops as well. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, a babysitting service, a car hire service, a transfer service, room service, an alarm call service, a laundry service and a hotel shuttle bus. A business centre with fax machine and projector is available.

Rooms

Central heating ensures that rooms maintain comfortable temperatures. All rooms are carpeted and include a double bed and a sofa bed. Extra beds can be requested. A safe and a desk are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi are provided as well. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. The hotel has family rooms and 1019 non-smoking rooms.

Sport

For those who wish to stay active while on holiday, the hotel offers cycling/mountain biking. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, yoga, callisthenics and aerobics. A spa and massage treatments are available in the wellness area. Guests can enjoy a range of leisure facilities and activities, including an entertainment programme and live music.

Meals

Various dining options are available, including a non-smoking restaurant, a café and a bar. Bed and breakfast is offered as a catering option. A delicious breakfast is an excellent reason to rise and shine. At lunch and dinner, guests can order dishes à la carte or choose a set menu. Diet meals, vegetarian dishes and children's meals can be prepared on request. The hotel also offers special catering options. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at The Cumberland Amenities at The Cumberland

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Foyer

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      Garage

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Set menu dinner

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      Set menu lunch

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Cycling/Mountain Biking

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      Gym

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      Massage

LocationLocation

Map preview

Around this property:

Park

100 m

Train Station

1.5 km

River

2 km

Beach

29 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

3452

Very Good

579

Average

306

Poor

206

Terrible

263

Recent Reviews: 4806

  • User:kathrynwK6610OC

    Trip type: Friends getaway

    Friendly staff and lots of perks

    rating14 Jun 2026

    Great facilities and lovely staff are what stands out about this hotel. The VIP perks were well worth upgrading to an executive room and the location was perfect for anyone wanting to shop, with Oxford Street just around the corner. Romi in the VIP lounge was particularly warm and welcoming. Thank you, too, to Pravalika for looking after us during our time there. Guest Services, Owner at The Cumberland Hotel, responded to this review Dear Kathrynwk6610Oc,Thank you for your kind feedback.We are pleased to hear that you enjoyed our facilities, great location, and VIP benefits. We are also glad that our team in the VIP Lounge helped make your stay more enjoyable.Thank you once again for your comments. We look forward to welcoming you back to The Cumberland.Kind regards,Guest Services ExecutiveThe Cumberland Hotel

  • User:93musaabr

    Trip type: Family

    Disappointing Experience Due to Poor Customer Service

    rating14 Jun 2026

    I booked an Executive Twin Room at the Cumberland Hotel, but unfortunately the room had a very poor view. When I asked if there was a room with a better view, the receptionist, Alessandra Max Pezali, told me that no alternative rooms were available unless I upgraded to a Park View room.I agreed to the upgrade, but I specifically asked her to make sure the room could be configured as a twin room. She assured me that the bed could be split if needed and that there would be no problem. Based on that assurance, I paid the additional £30 per night.However, when we arrived at the upgraded room, we found it had a king bed. We went back downstairs, but Alessandra was on her break. We then spoke with housekeeping, who informed us that the bed could not be split into twins.When I returned to reception to resolve the issue, Alessandra handled the situation very poorly. Instead of acknowledging the mistake, she claimed in front of her manager that she had clearly told me the upgrade was to a King Park View room and implied that the misunderstanding was my fault. This was simply not true.Fortunately, the manager stepped in and resolved the issue by providing a nearby Park View room that could be configured as a twin.While I appreciate the manager’s efforts to correct the situation, I was very disappointed by the receptionist’s lack of professionalism. Rather than taking responsibility and helping to fix the mistake, she seemed more concerned with protecting herself and shifting the blame onto the customer. This left a very negative impression and detracted from what could have been an enjoyable stay.

  • User:Taylorbar

    Trip type: Business

    A genuinely friendly hotel in a great location

    rating14 Jun 2026

    A genuinely friendly hotel in a great location giving easy access to Park Lane and Oxford Street, as well as Hyde Park. Guest Services, Owner at The Cumberland Hotel, responded to this review Dear Taylorbar,Thank you very much for taking the time to share your kind feedback following your recent stay with us.We are delighted to hear that you found genuinely friendly hotel and enjoyed our excellent location. We hope to have the pleasure of welcoming you back again in the near future.Kind regards,Guest Services ExecutiveThe Cumberland Hotel

  • User:davidreay

    Trip type: Business

    Decent hotel but woeful breakfast

    rating14 Jun 2026

    Modern, comfortable hotel in a good location near Marble Arch. It was let down by a poor experience at breakfast, where the coffee out of the machine tased awful and the orange juice was like watered-down squash. Freshly made omelettes were a nice addition though. Guest Services, Owner at The Cumberland Hotel, responded to this review Dear Davidreay,Thank you for taking the time to share your feedback following your recent stay with us.We are pleased to hear that you found the hotel modern, comfortable, and in a great location.However, we are sorry to learn that your breakfast experience did not fully meet your expectations. Please be assured that your comments have been shared with our Food & Beverage manager for review, as we are always working to improve our guest experience.Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back in the future for an even more enjoyable stay.Kind regards,Guest Services ExecutiveThe Cumberland Hotel

  • User:MUWAFFAQ A

    Trip type: Family

    Excellent stay

    rating13 Jun 2026

    The staff were very kind and welcoming. Special thanks to Rahim for his excellent hospitality and outstanding service. Guest Services, Owner at The Cumberland Hotel, responded to this review Dear Muwaffaq A,Thank you for taking the time to share your feedback following your recent stay with us.I am delighted to hear that you enjoyed your stay and found our team pr and friendly.Thank you once again for your kind comments. We truly appreciate your feedback and hope to have the pleasure of welcoming you back to The Cumberland again soon.Kind regards,Guest Services ExecutiveThe Cumberland

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