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The Lensbury

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The Lensbury

locationRichmond, London

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About The LensburyAbout The Lensbury

Location

The hotel has a lift and features 171 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a drinks machine. Wireless internet access in public areas allows guests to stay connected. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the car park for no extra charge. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a transfer service, 24-hour room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Daily newspapers are available for purchase. The business centre is on hand for guests' business requirements and provides a fax machine.

Facility

Rooms are equipped with central heating. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe and a minibar are also available. Guests will also find a tea/coffee station included among the standard features. A washing machine is provided for guests' convenience. A telephone, satellite television, a radio and WiFi are provided as well. A hairdryer and a telephone are provided in the bathrooms, which include a shower and a bathtub. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Rooms

The pool complex ensures comfortable swimming with its indoor and outdoor pools and pleasantly heated water. Children can enjoy a special swimming area just for them. A sun terrace is a great place to while away the hours. For guests who wish to keep active, tennis, golf and fishing are available. Water sports enthusiasts are offered canoeing. Guests can enjoy a wide range of indoor sports, including a gym, billiards, squash, yoga and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon and massage treatments. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Sport

Dining facilities include a restaurant, a café and a bar. A continental breakfast buffet guarantees a great start to the day. Staff are also happy to provide children's meals. The hotel also offers picnics.

Amenities at The Lensbury Amenities at The Lensbury

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Games room

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Sport/Entertainment

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      Aerobics

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      Billiards/Snooker

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      Canoe

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      Children's Entertainment

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      Children's Pool

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Squash

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      Steam bath

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      Sun terrace

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      Tennis

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

478

Very Good

343

Average

194

Poor

96

Terrible

114

Recent Reviews: 1225

  • User:Paul A

    Trip type: Solo travel

    Construction Site, Avoid

    rating10 Jun 2026

    Drilling started at 8am right next to my room, making sleep or work impossible. This is a construction site as well as hotel, something that was not made clear before or after the booking and should be - especially when charging premium rates. It's dishonest not to openly say otherwise.

  • User:Lamiamohan

    Trip type: Family

    Weekend Stay

    rating07 Jun 2026

    Overall a great stay - perhaps not quite as expected, with the hotel under renovations at the moment the website doesn't quite match what is on offer at present. The Dunbar is currently the only area for sitting / lounging and probably isn't actually big enough to accommodate both hotel guests and club members. Diya, working in the Dunbar deserves a shout out - she went above and beyond during our stay. Genuinely a pleasure to meet her. The cooked breakfast is really great - however if your party is asked to eat breakfast elsewhere on your second morning politely decline - as this takes the cooked breakfast option from you. FRONTOFFICE LENSBURY, Guest Services / Front Office at The Lensbury Resort, responded to this review Dear Lamiamohan, Thank you for your 4‑star review and for sharing your detailed feedback.We’re pleased to hear you had an overall great stay and especially grateful for your kind words about Diya — we’ll be sure to pass on your lovely recognition to her.We do appreciate your comments regarding the refurbishment and the temporary use of the Dunbar area. We understand it can feel different from expectations, and your feedback on space and breakfast arrangements is very helpful as we continue to improve the experience during this period.Thank you again for your thoughtful comments, and we hope to welcome you back once everything is complete for an even better stay. Kind regards, Reception Team

  • User:Ciaramlewis

    Trip type: Family

    Lovely stay at this hotel.

    rating06 Jun 2026

    We had a lovely stay this weekend. Firstly when we arrived the rooms weren’t really up to our standard. We asked the receptionist and she was fantastic and moved us into a newly refurbished room, which was fantastic! Brilliant room, bathroom and rituals. The hotel was busy during the day (we stayed Friday to Sunday) as there’s also lots of people there for the gym/ tennis courts. Breakfast was also busy but we had a lovely lady who served us called Diya. She was brilliant! The location of the hotel was brilliant, very close to Kingston and on the river front. Clean hotel. No noise at night (9am on Saturday morning then all day there was some drilling) but we were warned the hotel was under renovation. Pool was good. FRONTOFFICE LENSBURY, Guest Services / Front Office at The Lensbury Resort, responded to this review Dear Ciaramlewis, Thank you so much for your 5‑star review! We’re delighted you had a lovely stay and that our team were able to move you into a refurbished room you enjoyed. It’s wonderful to hear you found the location, cleanliness, and facilities all to your liking.A special thank you for your kind mention of Diya — we’ll be sure to pass this on to her. We truly appreciate your understanding during the refurbishment and hope to welcome you back again soon! Kind regards, Lensbury Team

  • User:Helen A

    Trip type: Friends getaway

    Disappointing

    rating06 Jun 2026

    I went here with a friend and was aware of the refurbishment going on. Whilst there was no loud noises or building works going on it is how they are dealing with guests that is the issue. Despite booking “The Lensbury” and expecting to stay in the building as portrayed by their website, we were given rooms in the Ascot Building which seems to be their conference rooms. They were tired, basic although clean(ish) the communal areas were pretty poor. Views overlooking the car park - we felt like we were staying in a Premier Inn to be honest. No shade on PI’s but you get what you pay for and we were expecting a more luxury experience. Breakfast had to end at 9.45 - even on a Sunday as it is in their members bar. You could overhear members being unhappy at hotel guests and was a pretty uncomfortable experience. We were offered a different breakfast room for the Sunday but we would not be able to be served their cooked breakfast with this option. The cooked breakfast was not to be missed - this was very good. Shame they don’t have teapots for tea so you could brew your preferred strength. We have sent a response to the hotel outlining all these details on 18th May but 3 weeks later still no response. All together a very disappointing stay. FRONTOFFICE LENSBURY, Guest Services / Front Office at The Lensbury Resort, responded to this review Dear Helena, Thank you for your feedback. We’re very sorry your stay was disappointing and did not meet expectations, particularly regarding the room location and overall experience.To help avoid this in future, we would recommend booking one of our Main House or Club House rooms, as only these are located within the main building. We also apologise for the discomfort experienced in shared spaces and for the delay in responding to your message — this is not the standard we aim to provide.We’re pleased you enjoyed the cooked breakfast, and we truly appreciate your comments as we continue to improve.Kind regards, Front Office Team

  • User:szk1969

    Trip type: Family

    Noisy construction, restaurant food terrible, poor communication, fake empathy

    rating27 May 2026

    Noisy construction, restaurant food terrible, poor communication, fake empathy. AVOID FRONTOFFICE LENSBURY, Guest Services / Front Office at The Lensbury Resort, responded to this review Dear szk1969,Thank you for taking the time to share your feedback. We are very sorry to read that your experience fell so far short of expectations.Please accept our sincere apologies for the disturbance caused by the construction works, as well as your disappointment with the restaurant and the level of communication you received. This is certainly not the standard of service we strive to provide. We are particularly concerned to hear your comments regarding the sincerity of our team’s response, as genuine care and attentiveness are values we take very seriously.Your feedback has been shared with the relevant teams and senior management for immediate review, as we are committed to improving both our service delivery and overall guest experience.Thank you again for your feedback.Kind regards,Hotel Reception Team

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