The Lensbury

10+ photos

The Lensbury

Name: The Lensbury
Address: Broom Road, London, united-kingdom
Telephone: 0204 505 9777
Rating: 3.8

london, united kingdom

About The Lensbury

location

The hotel has a lift and features 171 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a drinks machine. Wireless internet access in public areas allows guests to stay connected. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the car park for no extra charge. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a transfer service, 24-hour room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Daily newspapers are available for purchase. The business centre is on hand for guests' business requirements and provides a fax machine.

facility

Rooms are equipped with central heating. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe and a minibar are also available. Guests will also find a tea/coffee station included among the standard features. A washing machine is provided for guests' convenience. A telephone, satellite television, a radio and WiFi are provided as well. A hairdryer and a telephone are provided in the bathrooms, which include a shower and a bathtub. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

rooms

The pool complex ensures comfortable swimming with its indoor and outdoor pools and pleasantly heated water. Children can enjoy a special swimming area just for them. A sun terrace is a great place to while away the hours. For guests who wish to keep active, tennis, golf and fishing are available. Water sports enthusiasts are offered canoeing. Guests can enjoy a wide range of indoor sports, including a gym, billiards, squash, yoga and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon and massage treatments. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

sport

Dining facilities include a restaurant, a café and a bar. A continental breakfast buffet guarantees a great start to the day. Staff are also happy to provide children's meals. The hotel also offers picnics.

Amenities at The Lensbury

Facilities (15)

Air conditioningLobby24-hour receptionConference RoomRoom ServiceLaundry ServiceKids ClubPlaygroundPetsElevator/ LiftLaundryNewspaperParkingSmoking roomsWifi

Beauty and Spa (3)

MassageSpaSteam and Sauna

Building Information (1)

Garden (m²)

Business Center and Conferences (1)

Business Center

Common Area (3)

Game RoomPicnic areaSun Deck

Family and Kids (1)

Childcare service

General Services (4)

ConciergeLuggage storageMultilingual StaffWheelchair

Hygiene (3)

Contactless check-in/-outGym/ Fitness centreFirst-aid services

Meals (7)

Breakfast BuffetBreakfast ServedContinental BreakfastBarBarbequeCafeRestaurant

Outdoor Activities and Sports (1)

Water sports

Room Facilities (9)

ShowerBathtubHairdryerTVBathrobesClosetFireplaceRoom serviceToiletries

Security (1)

Security Guard

Sport/Entertainment (7)

Indoor PoolSwimming PoolSaunaBilliards/SnookerGolfTennisEvents

Transfers (1)

Airport Transfers

Location

Richmond, London, United Kingdom

Broom Road

Check-in from 3:00 PM · Check-out by 11:00 AM

Richmond, London, United Kingdom

Broom Road

Check-in from 3:00 PM · Check-out by 11:00 AM

User Rating & Reviews

3.8

Good

1225 reviews

Value
Rooms
Cleanliness
Service

Excellent478
Very Good343
Average194
Poor96
Terrible114

Recent Reviews: 1225

User: Paul A
Trip type: Solo travel
Construction Site, Avoid
Drilling started at 8am right next to my room, making sleep or work impossible. This is a construction site as well as hotel, something that was not made clear before or after the booking and should be - especially when charging premium rates. It's dishonest not to openly say otherwise.Drilling started at 8am right next to my room, making sleep or work impossible. This is a construction site as well as hotel, something that was not made clear before or after the booking and should be - especially when charging premium rates. It's dishonest n…
User: Lamiamohan
Trip type: Family
Weekend Stay
Overall a great stay - perhaps not quite as expected, with the hotel under renovations at the moment the website doesn't quite match what is on offer at present. The Dunbar is currently the only area for sitting / lounging and probably isn't actually big enough to accommodate both hotel guests and club members. Diya, working in the Dunbar deserves a shout out - she went above and beyond during our… Overall a great stay - perhaps not quite as expected, with the hotel under renovations at the moment the website doesn't quite match what is on offer at present. The Dunbar is currently the only area for sitting / lounging and probably isn't actually big enoug…
User: Ciaramlewis
Trip type: Family
Lovely stay at this hotel.
We had a lovely stay this weekend. Firstly when we arrived the rooms weren’t really up to our standard. We asked the receptionist and she was fantastic and moved us into a newly refurbished room, which was fantastic! Brilliant room, bathroom and rituals. The hotel was busy during the day (we stayed Friday to Sunday) as there’s also lots of people there for the gym/ tennis courts. Breakfast was als… We had a lovely stay this weekend. Firstly when we arrived the rooms weren’t really up to our standard. We asked the receptionist and she was fantastic and moved us into a newly refurbished room, which was fantastic! Brilliant room, bathroom and rituals. The h…
User: Helen A
Trip type: Friends getaway
Disappointing
I went here with a friend and was aware of the refurbishment going on. Whilst there was no loud noises or building works going on it is how they are dealing with guests that is the issue. Despite booking “The Lensbury” and expecting to stay in the building as portrayed by their website, we were given rooms in the Ascot Building which seems to be their conference rooms. They were tired, basic altho… I went here with a friend and was aware of the refurbishment going on. Whilst there was no loud noises or building works going on it is how they are dealing with guests that is the issue. Despite booking “The Lensbury” and expecting to stay in the building as…
User: szk1969
Trip type: Family
Noisy construction, restaurant food terrible, poor communication, fake empathy
Noisy construction, restaurant food terrible, poor communication, fake empathy. AVOID FRONTOFFICE LENSBURY, Guest Services / Front Office at The Lensbury Resort, responded to this review Dear szk1969,Thank you for taking the time to share your feedback. We are very sorry to read that your experience fell so far short of expectations.Please accept our sincere apologies for the disturbance caus… Noisy construction, restaurant food terrible, poor communication, fake empathy. AVOID FRONTOFFICE LENSBURY, Guest Services / Front Office at The Lensbury Resort, responded to this review Dear szk1969,Thank you for taking the time to share your feedback. W…

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