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The Milestone Hotel & Apartments

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The Milestone Hotel & Apartments

locationKensington, London

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About The Milestone Hotel & ApartmentsAbout The Milestone Hotel & Apartments

Location

This hotel is located directly in the centre of London and offers views out over Kensington Palace.

Facility

The hotel was built in 1880. 17 suites and 40 double rooms are located on 6 storeys and can be reached by lift. Guests are warmly welcomed by multilingual staff (English, German, French) at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a cloakroom, a baggage storage service and a safe. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. A fireplace creates a cosy atmosphere. There are a number of shops, including a souvenir shop. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service and a coin-operated laundry. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. There is also an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio, a CD player, a DVD player and WiFi provide all the essentials for a comfortable holiday. Guests will also find slippers in their rooms. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. The hot tub in the pool area promises pure relaxation. For those who wish to stay active while on holiday, the hotel offers cycling/mountain biking. Sport and leisure facilities at the hotel include a gym, callisthenics and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, massage treatments and a solarium.

Meals

The hotel includes a restaurant (with high chairs) and a bar. A generous breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between à la carte and a set menu. Special meals, including diet meals, are also available. In addition, special catering options and picnics are available.

Payment

All major credit cards, including American Express, VISA, Diners Club, JCB and MasterCard, are accepted for payment.

Amenities at The Milestone Hotel & Apartments Amenities at The Milestone Hotel & Apartments

  • Facilities

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      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Car Park

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      Cloakroom

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      Conference Room

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective masks for guests

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Set menu dinner

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      Set menu lunch

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Steam bath

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      Tanning Studio/Solarium

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

2795

Very Good

181

Average

49

Poor

7

Terrible

2

Recent Reviews: 3034

  • User:NZJM

    Trip type: Couples

    Luxurious stay in a great location

    rating10 Jun 2026

    Even before our four night stay we experienced the helpfulness of the staff. We had two very tightly packed suitcases and before we left our apartment in central London for three weeks in Ireland and Greece we bought an additional bag and asked if it could be stored at the hotel. They were so accomodating and didn’t charge anything for this service. The stay at the Milestone Hotel at the end of our five-week trip was relaxing and refreshing. We walked across the road to Kensington Gardens/Hyde Park often, caught a bus into the city for a pub tour and a show (Les Mis - don’t miss it!!), walked to nearby V&A and took a taxi to Lords - all so easy. Breakfast each day was excellent, room super clean and comfortable - thoroughly recommend if you want to splash out and stay somewhere really memorable.

  • User:taramV3164CX

    Trip type: Couples

    Quiet stay

    rating08 Jun 2026

    Absolutely loved my stay at this hotel. Room was quiet and breakfast was amazing!A treat to stay here for 5 nights. Andrew Pike, General Manager at The Milestone Hotel and Residences, responded to this review Dear Tara M, Thank you for taking the time to share your review following your recent stay at The Milestone Hotel.Please allow me to take this opportunity to thank you for choosing to spend your time in London with us at The Milestone Hotel.It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future.Warm regards,Andrew PikeManaging Director

  • User:162binam

    Trip type: Couples

    Highly recommended

    rating02 Jun 2026

    Great location, very friendly, luxurious. Concierge found some picnic blankets we could borrow. Breakfast was yummy and staff were very attentive. Rooms were lovely and impeccable. If it’s in your price range, just book it! Andrew Pike, General Manager at The Milestone Hotel and Residences, responded to this review Dear Bina M, Thank you for taking the time to share your review following your recent stay at The Milestone Hotel.We really enjoyed reading about your stay and all of the aspects of the hotel which you most enjoyed. Please allow me to take this opportunity to thank you for choosing to spend your time in London with us at The Milestone Hotel.It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future.Warm regards,Andrew PikeManaging Director

  • User:Alejandro D

    Trip type: Couples

    A truly special wedding day

    rating02 Jun 2026

    We had our wedding at The Milestone a month ago, with both the ceremony and reception held there, and we have nothing but positive things to say. The team delivered a truly exemplary service, ensuring the day ran smoothly across every stage, from the ceremony to the drinks reception and through to dinner service. In particular, we wanted to mention Emma, who was excellent to work with throughout the year we spent planning the event. She was always prompt in her communication and brilliant at offering practical solutions and thoughtful suggestions, which helped add special details to the wedding. Grant was also instrumental in our decision to choose The Milestone. From the very beginning, when he showed us around the venue, he did so with enthusiasm, warmth and friendliness - qualities that were reflected by all the staff on the day itself. My wife also wanted to note that The Milestone was transparent and upfront about pricing from the start. This was refreshing, as many other venues we considered were not as clear and had hidden fees. That transparency allowed us to manage our budget confidently from the outset. We would highly recommend The Milestone to anyone looking for a wedding venue! Andrew Pike, General Manager at The Milestone Hotel and Residences, responded to this review Dear Alejandro, Thank you so much for taking the time to share such a wonderful review.It was an absolute pleasure to host your wedding at The Milestone, and we are delighted to hear that both your ceremony and reception were everything you hoped for. I am particularly pleased to hear your kind words about Emma and Grant. Both are valued members of our team, and I know they will be thrilled to learn that their dedication, enthusiasm, and support played such an important role in your wedding journey. Thank you also for highlighting our transparent approach to pricing. We understand how important budgeting is when planning a wedding, and we are committed to providing clear and honest information from the very beginning so couples can plan with confidence.On behalf of everyone at The Milestone, thank you for choosing us to be part of such a special occasion. We wish you both a lifetime of happiness together and are honoured to have played a small part in the start of your married life. Warm regards Andrew Pike Managing Director

  • User:Bert M

    Trip type: Family

    London

    rating29 May 2026

    Amazing and friendly staff. Wonderful restaurant recommendations. Comfortable beds Andrew Pike, General Manager at The Milestone Hotel and Residences, responded to this review Dear Bert M, Thank you for taking the time to share your review following your recent stay at The Milestone Hotel.Please allow me to take this opportunity to thank you for choosing to spend your time in London with us at The Milestone Hotel.It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future.Warm regards,Andrew PikeManaging Director

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