Thistle Express Luton

Recent Reviews: 565

• User:RidgeyRanch

  Trip type: Business

  Hotel ok, area not so

  10 Jun 2026

  Whilst the hotel provided us with what we needed for a conference nearby. The hotel was ok, not the best Thistle stayed in but served our purpose, clean room and good breakfast. Staff helpful. However where the hotel is located is in an undiserable location. Hotel next to the shopping mall. Males in groups hanging along the walk way and hanging around near entrance to hotel. Steps lead down to a square again lots of males hanging around. Heard shouting in the middle of night below hotel. Conversations sounded like a drug deal!! We as 4 mature females felt unsafe whilst venturing out, so stayed in the hotel. The hotel was ok. The area was not, so for that reason, would not stay again or recommend Giovanni Salemi, Guest Services / Front Office at Thistle Express London Luton, responded to this review Thank you for taking the time to share your feedback.We are pleased to hear that our hotel met your needs during your conference stay and that you found your room clean, enjoyed the breakfast, and experienced helpful service from our team.We are, however, sorry to learn that you felt uncomfortable with aspects of the surrounding area. While the local environment is outside of our direct control, we understand that feeling safe and relaxed throughout your stay is extremely important. We regret that your experience of the neighbourhood impacted your overall impression and prevented you from fully enjoying your visit.Your comments have been noted and will be shared with our management team as we continually review how we can better support and inform guests during their stay.Thank you again for your feedback. We appreciate your honest comments and are sorry that we were unable to provide an experience that would encourage you to return in the future.Kind regards,Reception Manager

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• User:annebrogan61

  Trip type: Couples

  Perfect accommodation in the Old Quarter

  25 May 2026

  We arrived early morning after a long haul flight from Australia. Although check-in was 3pm, they kindly arranged for it to be several hours earlier. We stowed our luggage and fsmiliarised ourselves with the area. The room small but comfortable. Whilst the establishment is old, they have worked hard to freshen it up. There was a heat wave so no air-conditioning want great but a pedestal fan was provided. The big bonus was the staff. Leah, the reception manager was friendly, efficient and ready and willing to provide information, directions and assistance. This level of customer service is what makes all the difference. Well done Leah and crew Included breakfast was well presented and perfectly adequate. Giovanni Salemi, Guest Services / Front Office at Thistle Express London Luton, responded to this review Thank you so much for taking the time to share your wonderful feedback.We are delighted that we could accommodate an earlier check-in after your long journey from Australia and that you found the room comfortable and our location convenient for exploring the area. It's also great to hear that you enjoyed our breakfast and appreciated the efforts we have made to refresh and maintain the property.We understand that the recent heat wave presented some challenges, and we appreciate your understanding regarding the lack of air conditioning. We're pleased that the fan helped to provide some additional comfort during your stay.Most importantly, thank you for your kind words about Leah and our team. Providing friendly, efficient, and helpful service is something we take great pride in, and your recognition means a great deal to us. We will be sure to pass your compliments on to Leah, who will be thrilled to know she made such a positive impact on your visit.We truly appreciate your recommendation and hope to welcome you back again whenever your travels bring you to the area.Kind regards,The Management Team

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• User:TuatapereNZ

  Trip type: Couples

  Brilliant Thistle service!!

  16 May 2026

  Right from our arrival the staff made our stay a breeze, we had arrived very early, so they sorted bag storage, upgraded our room and gave great directions for our airport transfer - including brekkie for our silly 6:30am start! We were tired from a long flight and the front desk service was brilliant, our thanks especially to the cool Italian guy.Wetherspoons is 5mins away for great dining out. Giovanni Salemi, Guest Services / Front Office at Thistle Express London Luton, responded to this review Thank you so much for your wonderful feedback! We’re delighted to hear that our team helped make your stay smooth and enjoyable from the moment you arrived. It’s great to know the early bag storage, room upgrade, airport transfer guidance, and breakfast arrangements made a difference after your long flight.We’ll be sure to pass on your kind words to our front desk team — especially our “cool Italian guy,” who will be thrilled to hear your compliments! Thank you as well for mentioning the nearby dining options.We truly appreciate your lovely review and hope to welcome you back again soon for another fantastic stay.

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• User:linziaedge

  Trip type: Family

  Worse hotel I have ever stayed in

  16 May 2026

  Long queue to check in and it was after 10pm. A guy pushed in front of us in the queue which was odd. The guy behind us was extremely agigitated by an issue he had. Upon checking in to our room, the window was broken and could not be closed. The window is huge and opens outwards. An adult could easily jump out. Only the sliding window in front could be slid in front of the broken open window. We have a toddler and she couldn't sleep in the bed in front of the window because she could have quite easily fell through the window and were on the 6th floor! The lock on the door was broken and the chain also did not work. The bath was dirty and filled with water whilst showering. Our neighbour started talking very loud, shouting, arguing, slamming doors, playing Arabic music very loud between 11pm-4am!! I made two calls to reception. The first time they sent 'security' up but it continued. I rang again and they said they had already sent security up. At approx 1am-1.15am I went down to reception myself. The guy was sat scrolling through his phone whilst sat in the chairs in reception. I explained I had called twice and it had continued. We cannot sleep, we have a nearly 2 year old daughter. We had driven over 2 hours already. We had to been up at 5am and were extremely time. Another guy came from the back of reception to apologise and asked if we would like to move rooms. This was not possible because our daughter had eventually fell asleep on our bed and ours bags were all opened/partially unpacked due to getting ready for bed. My husband and I had to sleep with headphones in. We have audio recordings of the noise as evidence. I explained to the guy in reception, I want my money back as booking this hotel was the worse decision we had made. We did not feel safe at all. I formally request a response and a full refund. I have filled in the survey you emailed!! Giovanni Salemi, Guest Services / Front Office at Thistle Express London Luton, responded to this review Thank you for taking the time to share your experience with us. We are extremely sorry to hear about the many issues you encountered during your stay, particularly as you were travelling with your young daughter and had an early start the following morning.The concerns you have raised regarding the condition of the room, including the window, door lock, cleanliness, drainage, and the disturbance caused by excessive noise from neighbouring guests, are deeply concerning and do not reflect the standards of comfort and safety we aim to provide. We sincerely apologise for the distress and disruption this caused you and your family.We are also very sorry to hear that you felt unsupported when reporting the noise disturbance and that the situation was not resolved effectively despite your repeated calls to reception. We understand how frustrating and exhausting this must have been, especially late at night after a long journey.Please be assured that your feedback has been taken seriously and will be shared with the relevant management teams for immediate review and follow-up. We appreciate you bringing these matters to our attention and regret that your stay left you feeling disappointed and unsafe.

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• User:Samehruss

  Trip type:

  Very poor service and room is very bad

  02 May 2026

  I had unpleasant experience and the hotel location is inconvenient and hard to find. The room is very warm and no ventilation and there is no kettle or water in the room. Very bad experience Giovanni Salemi, Guest Services / Front Office at Thistle Express London Luton, responded to this review Thank you for your feedback. We’re sorry to hear that your stay did not meet expectations.We regret that you found the location difficult to access and that the room temperature and ventilation were uncomfortable. Your comments regarding the lack of in-room amenities such as a kettle and water are also noted, and we understand how this would impact your overall experience.Please be assured that your feedback will be shared with the team so we can review these concerns and work on improvements. We appreciate you bringing this to our attention and hope we may have the opportunity to provide you with a better experience in the future.

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