Woodlands Lodge Ilford

Recent Reviews: 43

• User:Rebeca P

  Trip type: Family

  Horrible experience

  29 Nov 2025

  HORRIBLE experience. The services are very, VERY bad and this might have been the worst hotel i’ve ever been to. There was no toilet inside my room, no standard hospitality items, and no chairs. I was also asked to deposit £100 for security purposes even though i wasn’t informed about it beforehand. Wouldn’t recommend even to my worst enemy.

• User:ali a

  Trip type: Business

  Affordable and Comfortable Stay at a Great Price!

  29 Jan 2025

  Great value for the price! The hotel offers basic amenities, clean rooms, and friendly staff. Perfect for a budget-friendly stay. Highly recommend for anyone looking for simplicity and comfort! Would definitely return for a simple and comfortable experience! Hotel Manager, Revenue Management at Woodlands Lodge Ilford, responded to this review Dear Guest , Thank you so much for your wonderful review! We're thrilled to hear that you found great value in your stay with us. It's great to know that you enjoyed the clean rooms, friendly staff, and the overall comfort. We’d be happy to welcome you back anytime for another simple and comfortable stay!Regards , Manager Woodlands Lodge

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• User:Em F

  Trip type: Friends getaway

  Avoid at all costs

  24 Oct 2024

  Shower was dirty, stains on carpet, door was damaged, we got there and we were told to move to the sister hotel (due to maintenance), we should of been told earlier, £100 deposit wasn’t returned and it’s been two weeks (they say 14 days but it hasn’t returned yet).I tried calling on the first day as you need to if you will arrive past 8pm, it took me nearly 20 tries to get an answer which when they say you need to let them know by 8 and it was nearly 8 when we got through, if we could not get through we couldn’t check in.Got barely any sleep as all I could hear was someone upstairs just walking around all night and all day nearly ( shows how thin the floor / ceiling is).The wardrobe was barely hanging on, there were stains everywhere it was disgusting. Hotel Manager, Revenue Management at Woodlands Lodge Ilford, responded to this review Dear Guest , Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay. It’s disappointing to hear that the cleanliness and maintenance of your room were not up to standard, and we are truly sorry for the inconvenience caused by the move to the sister hotel. We understand how frustrating it can be to deal with unexpected changes, and we regret that you were not informed sooner.Regarding the deposit and communication issues, we completely understand your frustration. We are looking into why your deposit was not returned within the promised time frame, and we’ll make sure to address this with the appropriate team. We also apologize for the difficulty you faced in reaching us by phone — we’ll work to improve our communication and responsiveness to ensure no guest faces this issue in the future.We appreciate your comments on the noise and the condition of the room, and we’ll take these concerns seriously in our efforts to improve the quality of our accommodations. Your experience is certainly not reflective of the standards we aim to uphold, and we are grateful for your honest feedback. We hope you will consider giving us another chance to provide you with a much better experience in the future.If you have any further concerns, please feel free to reach out to us directly.Regards, Manager Woodlands Lodge

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• User:Manojonam

  Trip type: Couples

  Worst Experience / Reception Staffs not trained / Fake Amenities in the booking engines.

  26 Apr 2024

  I am writing to express my profound disappointment and dissatisfaction with my recent stay at your hotel. Despite my anticipation for a comfortable and enjoyable experience, I encountered numerous issues that significantly detracted from my stay.Firstly, upon booking through Expedia, I was not informed about the £100 pre-authorization charge. This lack of transparency regarding additional charges is unacceptable and resulted in an unexpected financial burden.Because the information about the pre authorization has been sent via email after confirming the booking only.Furthermore, despite assurances of non-smoking rooms, I was appalled to find evidence of smoking within the hotel premises. Upon entering my designated room, I was greeted with a strong smell of smoke, and even witnessed another guest leaving their room with a cigarette in hand. This blatant disregard for the non-smoking policy not only compromises the comfort of non-smoking guests but also raises concerns about the enforcement of hotel policies.Additionally, the condition of the room itself was far below acceptable standards. The presence of a vape in the room, dim lighting, and the lack of functional plug points for charging devices were just a few of the many inconveniences encountered. Moreover, the absence of basic amenities such as mirrors, hangers, and a working heater further exacerbated the discomfort of my stay. Despite bringing these issues to the attention of your staff, their negligent response and failure to address the problems only added to my frustration.The window of the room can't be closed properly since there was no handle it's very cold inside the room. No privacy in the room can't close the curtains properly. What kind of rooms your selling to the customers?Furthermore, the poor quality of the WiFi and the unavailability of the 24-hour help desk, as advertised during the booking process, further compounded the challenges faced during my stay. This was informed to the front desk staff Abdullah several times after check-in around 05 PM and no action will be taken. The night porter came to the room at 11.30 PM and he was trying to fix the Heater but, unfortunately not.In light of these numerous grievances, I strongly urge you to take immediate action to rectify these issues and prevent similar experiences for future guests. Additionally, I request a full refund of the pre-authorization charge and compensation for the inconvenience and disappointment caused.I trust that you will address these concerns promptly and effectively, and I look forward to receiving a satisfactory resolution to this matter.Also we have video evidence to prove all our complaints Hotel Manager, Revenue Management at Woodlands Lodge Ilford, responded to this review Dear Guest , Thank you for taking the time to share your detailed feedback. We deeply regret that your stay was such a disappointing experience and that numerous issues during your visit affected your comfort and overall satisfaction. We sincerely apologize for the inconveniences you encountered and fully understand your frustration.Regarding the £100 pre-authorization charge, we appreciate your feedback and will review our communication process to ensure that all charges and policies are clearly explained prior to booking. We strive to be transparent with all our guests.We are also very concerned about your comments regarding the smoking smell, poor room conditions, and lack of basic amenities. We take our non-smoking policy very seriously, and we will investigate this matter further to ensure the necessary actions are taken to prevent future occurrences. The issues you mentioned, such as broken window handles, inadequate privacy, lack of heating, and missing amenities, are unacceptable, and we will be reviewing the room in question to address these problems promptly.We are extremely sorry for the lack of response from our team when you raised these concerns. Our staff should have acted swiftly to resolve the issues, especially with regards to the heating, WiFi, and general maintenance. This clearly wasn’t the level of service we aim to provide, and we will be following up with our reception and maintenance teams to ensure better service in the future.The lack of a 24-hour help desk, which was advertised, is another issue that we will investigate and address. We understand how essential it is to have assistance available when needed, especially in the evening, and we will ensure that future guests receive the full service they expect and deserve.In light of your experience, we will be reviewing your complaint carefully and taking the necessary actions to prevent similar issues for future guests. Regarding the refund request for the pre-authorization charge, we will look into this matter promptly and ensure you receive an appropriate resolution. Once again, we sincerely apologize for the distress caused during your stay and thank you for bringing these matters to our attention.Regards, Manager Woodlands Lodge

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• User:Adam G

  Trip type: Friends getaway

  DO NOT STAY HERE

  22 Jul 2023

  If you like horror movies with the chance of being murdered in your room then look no further this has all features of a 1930s horror classic from mouldy rusty filing cabinets in the room along with the aroma of dirty air con it a definite must. I can’t forget the random glass sliding door leading to a communal area that had a back door that did not lock. I wouldn’t even set foot in that shower even in a hazmat suit. For anyone normal then I would avoid this at all costs and spend the extra on a travelodge. Hotel Manager, Revenue Management at Woodlands Lodge Ilford, responded to this review Dear GuestThank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Regards,Woodlands lodge

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