Ibis Manchester Centre 96 Portland Street Hotel

Recent Reviews: 2253

• User:Mark3005

  Trip type: Couples

  Friendly staff

  01 Jan 2026

  Clean basic compact rooms ok for a single nights stay. Very friendly welcoming and professional staff. Good location for city centre.

• User:Cate B

  Trip type: Solo travel

  The Ibis with a Novotel Breakfast Commute

  15 Dec 2025

  I recently stayed at the Ibis Manchester Centre on Portland Street, a hotel I haven't visited in several years. While the interior upon arrival is quite modern and appealing, I found this to be somewhat deceptive, acting as "smoke and mirrors" for the reality of the bedrooms.The rooms are due a facelift. While the space was adequate for a single overnight stay, I would be reluctant to book an extended trip here. The general condition of the corridors was drab, grey and uninviting.A concern was the small bathroom (which strongly resembled a unit you might find on a train). Disturbingly, there was a noticeable whiff of raw sewage that could be detected from within which was unpleasant and unhygienic.Breakfast arrangements are notably awkward. Due to heave rain, I had to run there and back across an open courtyard at the back of the hotel to access the Novotel next door, which hosts the breakfast service. The breakfast itself at the Novotel was adequate, providing standard fare. Cooked food was missing a few items and needed a prompt from another guest to have addressed. There was a distinct lack of customer service with a smile from the staff, making the start of the day less welcoming. Was it good value, no I dont think so. Mathieu Batut, Owner at ibis Manchester Centre 96 Portland Street (new ibis rooms) Hotel, responded to this review Dear CL_Brookes,Thank you for taking the time to share your feedback regarding your recent visit to ibis Manchester Centre. I am pleased to hear that you found the hotel's interior modern and appealing. However, I regret to learn that your experience fell short in several areas.I acknowledge your comments regarding the condition of the rooms and corridors. Your observations about the bathroom and the unpleasant odour are concerning, and I appreciate you bringing this to our attention. We continually strive to maintain high standards, and your feedback will be taken into consideration for future improvements.I understand that the breakfast arrangements and the accessibility to the Novotel may have been inconvenient, especially in adverse weather conditions. Your experience with the breakfast service and staff demeanor is not reflective of our usual standards, and I will ensure that your comments are shared with the relevant teams.Thank you once again for your insights, and I hope you will consider giving us another opportunity in the future.Warm regards,Alexandra PantaOperations Manager

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• User:Scott O

  Trip type: Family

  Stay Away

  11 Nov 2025

  Card details taken upon arrival and used to buy items online a few hours later , absolute joke. Hotel itself is fine and location is central but would not recommend , there is better hotels for the asking price with the added bonus of not having your credit card details stolen. Mathieu Batut, Owner at ibis Manchester Centre 96 Portland Street (new ibis rooms) Hotel, responded to this review Dear I9629MDscotto,Thank you for bringing this to our attention. We are very sorry to hear about the situation you experienced.Please be assured that our property uses a secure, PCI-compliant system for all payments. Our team has no access to full card details at any point, and card information is encrypted and tokenized for your protection.We take any report of potential card misuse extremely seriously. While there is no indication that the issue originated from our system, we would be more than willing to assist you with any documentation you may need for your bank’s investigation.Your experience matters to us, and we appreciate the opportunity to address your concern.Warm regards,Alexandra PantaOperations Manager

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• User:chriswV4221RB

  Trip type: Solo travel

  Could have been better

  04 Nov 2025

  The room was well a little tired . The bed well in all fairness I think sleeping on the floor would have been comfier . Staff were friendly but at same had no tv although they tried had no Internet connection . Breakfast was not great the bacon oh my word knife no chainsaw needed to cut through it wifi well was hit and miss would I visit again probably not maybe worth spending a few pounds more . Mathieu Batut, Owner at ibis Manchester Centre 96 Portland Street (new ibis rooms) Hotel, responded to this review Dear chriswV4221RB,Thank you for sharing your feedback regarding your recent stay. I regret to learn that the condition of your room did not meet your expectations and that you found the bed uncomfortable. It is also disappointing to hear that the breakfast did not satisfy your preferences, and I appreciate your comments regarding the Wi-Fi connectivity issues. We strive to provide a pleasant experience, and I will ensure your feedback is reviewed with the relevant team members. Your insights are valuable as we continuously work towards improving our services. We look forward to welcome you back for a more enjoyable stay. Warm regards,Alexandra PantaOperations Manager

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• User:49sunshine

  Trip type: Couples

  Met expectations for the price

  24 Sept 2025

  Such a warm welcome, two cheery guys on reception were helpful and efficient Our room on the third floor was to the standard we expect from Ibis. Clean, enough room for a few nights stay and it had an opening windowThe room was serviced each day, a feature some hotels now limit. Breakfast was included for us but well worth the £15 if you pay separately. It was, however next door in the Novatel, out of the back door of Ibis and 100yards along, ok in the fine weather but not so good if it is raining.Excellent breakfast buffet was provided, well stocked and full of variety. An efficient set up . It was good to see the lack of pre packaged food on offer, no foil wrapped butter (pats cut and on platter, or plastic tubs of marmalade, dispensers for all preserves. Mathieu Batut, Owner at ibis Manchester Centre 96 Portland Street (new ibis rooms) Hotel, responded to this review Dear 49sunshine,Thank you for taking the time to share your positive experience at ibis Manchester Centre 96 Portland Street. We are delighted to hear that our reception team provided you with a warm welcome and that your room met your expectations for cleanliness and comfort during your stay.We appreciate your feedback regarding the breakfast arrangement being located at the Novotel. While it is indeed a short walk, we understand that inclement weather can make this less convenient. We are pleased to know that you enjoyed the variety and quality of the breakfast offerings. Our commitment to providing fresh, high-quality options is something we take great pride in.We look forward to welcoming you back in the future, and thank you once again for your kind words.Warm regards,Alexandra PantaOperations Manager

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