OYO The Douglas Hotel

Name: OYO The Douglas Hotel
Address: 2 Grange Road, Newcastle-upon-Tyne, united-kingdom
Telephone: +44-204-505-9777
Rating: 3.8

Sunderland, Newcastle-upon-Tyne, United Kingdom

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About OYO The Douglas Hotel

location

This hotel is located in the heart of Hartlepool.

facility

The hotel has a lift and features 17 rooms. The friendly staff at the reception desk are happy to answer any questions. The hotel provides a conference room and a banquet hall. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the car park.

rooms

Air conditioning, central heating and a fan ensure that rooms maintain comfortable temperatures. Guests are sure to get a good night's sleep in the double bed. Children's beds and extra beds can be requested for younger guests. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. Other features include a telephone, a television with satellite/cable channels and WiFi (no extra charge). A hairdryer and bathrobes are provided in the bathrooms, which include a shower. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-accessible rooms can also be booked. The hotel has family rooms, non-smoking rooms and smoking rooms.

sport

For those who wish to stay active while on holiday, the hotel offers golf.

meals

Various dining options are available, including a restaurant, a dining room and a bar. Breakfast and lunch are served every day. The menu also offers diet meals and children's meals. The hotel also offers special catering options.

Amenities at OYO The Douglas Hotel

Facilities
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  24-hour reception
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  Shops
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  Conference Room
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  Room Service
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  Laundry Service
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  Pets
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  Parking
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  Smoking rooms
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  Wifi
Common Area
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  Outdoor Furniture
General Services
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  Multilingual Staff
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  Pool/ Beach towels
Hotel Type
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  Family-friendly Hotel
Hygiene
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  Packaged meals
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Special Diet
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  Continental Breakfast
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  Bar
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  Restaurant
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  TV
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  Bathrobes
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  Closet
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  Room service
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  Toiletries
Sport/Entertainment
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  Windsurfing

Location

Around this property:

Centre

1000 m

Beach

6000 m

Airport

34000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

160

Very Good

Average

Poor

Terrible

Recent Reviews: 307

User:GoPlaces08205665237
Trip type: Couples
Read my review for your “gist”
29 Nov 2025
I wish that I didn’t have to write bad reviews, 99.9% of mine are all positive but after staying here and being treated absolutely disgracefully by the staff I have no option. The staff ? rude and seemed as if what we asked for was all a chore, the room (a double) was very musty smelling and felt covered up by air fresheners, either by the previous occupants or forbid the boss/staff. Food was, well all I can say is “avoided”, I don’t do tit for tat but that’s two places I have stayed in Hartlepool and two that have dissatisfied me/us. Personally it seemed a good price BEFORE arriving but after our experience I would say it’s a £14.99 room at most… best avoided
User:YASMIN H
Trip type: Friends getaway
Terrible
29 Nov 2025
Really disgusting, needs fully remodelling. Bed was uncomfortable. Food was awful too wouldn’t return to this establishment
User:Dream09280990067
Trip type: Friends getaway
Kind raff
06 Sept 2025
Efficient for what u pay staff incredibly friendly and go above and beyond i left my luggage and they held it 2 weeks kindly without knowing I'd been in hospital
User:Gurnsmirk
Trip type: Solo travel
Local Council Contacted To Close It Down
20 Aug 2025
Absolute cesspit of a Hotel and needs to be closed down ASAP.It was so bad that i have contacted 'Hartlepool Council' and requested they visit this HellHole and close it down.
User:Alec M
Trip type: Business
Condemn this place!
02 May 2025
Terrible place, like staying in a war zone.Rooms, dirty, smelly, dirty bed single bed, carpet was filthy. The shower was cold all the time, it trickled out, it was mouldy, filthy, and it stunk.the room was freezing as the window was stuck in the open position.The door was like cardboard and someone tried to break in during the night. There was people smoking in the corridors, it was like drug den. I didn’t feel safe and I didn’t want to leave my luggage in my room as I feared it would be stolen.All night there was foreigners arguing in the corridors and people coming and going at all hours of the night.The other guests that I saw were druggies and alcoholics. There was a drunken argument right outside my room. I couldn’t contact any representative of the hotel despite attempting to several times. It’s the worst experience I have ever had despite doing 2 tours of Afghanistan.I would never ever stay there again, it is shocking, in fact the place itself is in worse condition than some of the buildings I have seen that have suffered mortar damage.Please please avoid for your own safety and sanity.