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Best Western Plus Oaklands Hotel

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Best Western Plus Oaklands Hotel

locationNorwich, Norwich

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About Best Western Plus Oaklands HotelAbout Best Western Plus Oaklands Hotel

Location

This hotel is located in Norwich. The nearest airport is Norwich (NWI).

Facility

Guests have a choice of 47 rooms. The friendly staff at the reception desk are happy to answer any questions. The hotel provides a baggage storage service, medical assistance, room service, a laundry service, a conference room, a fax machine and a banquet hall. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has wheelchair-accessible facilities. A garden provides extra space for rest and relaxation in the open air. Parking spaces are available to guests travelling by car.

Rooms

A balcony or terrace is among the standard features of some rooms. Rooms have a double bed or a queen-size bed. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, a radio and WiFi (no extra charge) are provided as well. A hairdryer and a telephone are provided in the bathrooms, which include a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. The hotel has family rooms and non-smoking rooms.

Sport

The sports and entertainment facilities at the hotel ensure that guests have plenty of activities to choose from during their stay. The outdoor pool complex provides invigorating refreshment. Fine weather can be enjoyed on the terrace. There are many ways to relax or stay active at the hotel, including a gym and a spa.

Meals

Dining facilities include a restaurant, a dining room and a bar. Bed and breakfast can be booked. Special meals, including diet meals, are also available. The hotel also offers special catering options.

Payment

The hotel accepts the following credit cards: American Express, VISA and MasterCard.

Amenities at Best Western Plus Oaklands Hotel Amenities at Best Western Plus Oaklands Hotel

  • Facilities

    • -

      Bar(s)

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      Car Park

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      Conference Room

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      Laundry Service

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      Medical Assistance

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      Restaurant(s)

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      Room Service

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      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Gym

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      Number of Pools

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      Outdoor Pool(s)

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

426

Very Good

279

Average

213

Poor

170

Terrible

173

Recent Reviews: 1261

  • User:Geoff T

    Trip type: Solo travel

    A comfortable, friendly place to stay at a good price

    rating03 Apr 2026

    Plenty of free parking and efficient check in. However, I was told, on arrival that the kitchen was to receive a deep clean so breakfast food would be limited to scrambled eggs on toast. However, my single room was upgraded to a double. On the second morning, I enjoyed a large, fresh kipper as a part of my breakfast. Shame that the only toast, both days, was thin white sliced.My room was spacious, very clean, quiet and comfortable. It was nice to be able to turn down the heating to aid refreshing sleep. There was sufficient tea, drinking chocolate and biscuits, replenished each day. The bathroom was clean, with plenty of hot water and large towels.All the staff I encountered were friendly and helpful.It was a shame that the real ale tap in the dining area was wrapped in clingfilm.I felt that the price I paid was good value.

  • User:Sheila F

    Trip type: Business

    Disappointed

    rating28 Feb 2026

    The hotel on arrival looked ok, checking in was ok but no help offered to help find our lodge or carry luggage, it was dark and we struggled.Once inside rooms were ok but not like the photos, furniture dated and broken. Not as clean as I would expect and rooms were extremely hot as heating needed upgrade. Restaurant service was appalling, often waiting in excess of fifteen minutes to be seen as weed were invisible and then waited to be served.Food was often burnt and menu choices limited with basic items not being available. Some staff really friendly, others not so.Needs an upgrade urgently and housekeeping needs sone work, will not be returning.

  • User:Julie B

    Trip type: Couples

    Christmas Day Dinner

    rating27 Jan 2026

    Worst meal out I’ve ever had ,overbooked,waited ages for our table ,they ran out of food ,waited for more turkey ,queues were horrendous ,people were leaving ,what vegetables were there were undercooked &cold .I complained by email ,&telephoned ,I haven’t heard anything back from them .Worst Christmas Day ever

  • User:P7754PYmarys

    Trip type: Friends getaway

    Winter Food Offers

    rating22 Jan 2026

    It was a very quiet dining room and we 4 had arrived early for a birthday lunch. Two of us had exactly the same food.Soup and toasted sandwich’s. Two others had different food. Soup wasn’t particularly exciting and cheese toast was ok. We paid separately and when I queried about The Winter Offers two mains for £14.95 I was told all mains were £9.95. My colleague also queried when she paid her bill. I have emailed three times. I have been told someone was looking into this but now it’s 9 days later and no one has responded. Why advertise Winter Offers but not apply them?

  • User:Kelly R

    Trip type: Family

    Terrible Christmas day meal, too many complaints to put in the review ran out of space

    rating30 Dec 2025

    Worst christmas dinner every, too many people, queuing for food about 30 people deep and snaking round other diners. People in their 80's standing for around 30/40 mins for food which was in chunks, cold and dripping in oil. Staff had no idea and we was forgotten about many times. Staff where heard saying they didn't want to be there.

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