The Kenmore Club

Recent Reviews: 915

• User:Kairen R

  Trip type: Solo travel

  Beautiful location, size & practicality of accommodation is fantastic, but majorly let down by cleanliness & standards of housek

  30 Mar 2026

  The cottage is dated and in need of not only some TLC but a major review of the housekeeping standards. I read the reviews and thought they were mixed but I took some cleaning bits from home in case I needed them. I inspected the cottage before I unpacked the car and thought it was OK, seemed cleaned enough, closer inspection of under the bed sheets and I got the car vac out to lift the odd hair, and gave the fridge a needed once over with a wipe. Settled in, apartment itself is beautiful, view spectacular, had a great sleep. Next morning, noticed water marks on the bathroom furnishings (before I used it) and dust/hair in corners that should've been cleaned by housekeeping, liquid spills down doors, grease on the hob, stains on place mats, badly smudged marks and hand prints on windows and patio doors, to name a few. Nothing I couldn't give a once over as I figured I got a cracking deal through Groupon for a 2 night stay in a 2 bed cottage, which on the whole, considering the location and view, is amazing, so I can't complain in the grand scheme. But that's not the point. Housekeeping need to seriously up their game. Attention to detail and improve the cleaning standards, Kenmore; the view alone won't keep your clients coming back. I love the area and will return but will find different accommodation and won't recommend to friends & family.

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• User:willieScotland

  Trip type: Couples

  Tired!

  27 Mar 2026

  We've just returned from a 3 day break here.The location is lovely and peaceful with some lovely walks in the area.When we arrived at 14.20 we were fully aware that check in was at 16.00hrs but normally in most establishments if your accommodation is ready you're given access. We went through all of the check in process and then the receptionist told me that there was an 'early check in fee' of £20! I can understand a late check out fee but I've never had to pay an early one and to me this is just profiteering. We went to a pub and spent the money there instead.Our apartment was spotlessly clean and well appointed. However, since our last visit, 3 years ago, they are looking tired with dated furnishings, woodwork requiring a coat of paint and kitchen units showing their age.We had an issue with our fan oven on the first night due to a blown element. Unfortunately there were no spares available ( its a standard consumables item) and the maintenance team had to resort to transferring an oven from another apartment. Better than the receptionists initial suggestion that we go to another apartment to cook our dinner and then take it back to our apartment.Despite the above we did enjoy our stay.

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• User:965hannahk

  Trip type: Family

  NOT EQUIPPED, DIRTY

  04 Mar 2026

  Extremely Disappointing Stay - Hygiene Risks & Poor ValueWe booked Apartment 44 for a milestone trip to celebrate two birthdays and our first holiday with our 6-month-old. Unfortunately, it was a disaster. Despite a "no pets" policy, the carpets were filthy, matted with pet hair and old food (cereal/dried chicken). This triggered my husband’s asthma and caused my daughter’s eczema to flare up.As I am recovering from leg surgery, the lack of baby-changing facilities meant I was forced to use a dirty floor, which was both physically painful and unhygienic.The lowlights:- Hygiene: Dirty coffee grinds left in the machine and a freezing pool (well below 28°C), making it unusable for an infant. Floor filthy and thick with pet hair, old dried up chick, staples, coco pops and filth everywhere in the flooring. - Misleading Info: We were promised a "self-catering welcome pack," but received only four tiny sachets of salt and pepper. No cleaning spray or equipment was provided, despite a £100 "cleanliness deposit" requirement. How are you meant to clean the surfaces in a self-catering apartment or the high chair and floor with a weaning baby?!- Maintenance: Blunt, unusable kitchen knives and non-existent WiFi. Engineers couldn't fix the TV/Chromecast, leaving us with no entertainment.- Comfort: Hard sofas with no cushions and no way to relax.While the beds were comfortable, it doesn't excuse the health risks and lack of basic provisions. This did not meet the "Hilton" brand standards. We requested a refund and will not be returning. Avoid if traveling with infants or allergy sufferers.- Gym: small box room with treadmill, elliptical and rower. have to book in advance!- Pool: freezing 27 degrees, could not swim with our 6 month old. Had to book in advance. - Restaurant open odd times, could eat lunch out while we were there and can't eat dinner out because we have a baby.

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• User:PhilDicks0n

  Trip type:

  Fantastic Resort

  02 Feb 2026

  A wonderful resort located next to Loch Tay with fantastic view and scenery. Lots of places of interest nearby to visit by car. The staff are very accommodating and friendly whilst the food in the restaurant is outstanding!

• User:KazDevon

  Trip type: Couples

  Loch Tay On Your Doorstep

  28 Jan 2026

  First time staying here and absolutely loved it! Situated a stones throw from the stunningly beautiful Loch Tay. Some of the cottages have a Loch view, ours didn’t sadly, but that was ok. The accommodation is classed as cottages, but I would have called ours a two storey house! Amazing inside, huge lounge area, good sized kitchen and big bedrooms. It was lovely and warm, it was clean and had a lovely comfy king size bed. There are good facilities here, however, the restaurant didn’t open on Mondays or Tuesdays, but it was no problem, we ate at the Court Yard which was just across the road. We used the pool once, it was lovely but the water was cool/lukewarm at best, once you were in it was ok. Nice jacuzzi too. All of the staff we encountered on site were nice and welcoming. We only paid £160 for 3 nights for 2 people, what an absolute bargain! We didn’t want to leave, and will definitely be back soon. Thank you.

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