Leonardo Royal Hotel Southampton Grand Harbour

Name: Leonardo Royal Hotel Southampton Grand Harbour
Address: West Quay Road, Southampton, united-kingdom
Telephone: +44-204-505-9777
Rating: 3.5

Southampton, United Kingdom

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About Leonardo Royal Hotel Southampton Grand Harbour

location

This hotel lies directly beside the sea and affords wonderful views out over Southampton's lively harbour.

facility

The hotel has a lift and features 173 rooms. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, a safe and a cash machine ensure a comfortable stay. Wireless internet access in public areas allows guests to stay connected. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage (no extra charge) or in the car park (for a fee). Further services include a 24-hour security service, a transfer service, 24-hour room service, a laundry service and a coin-operated laundry. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Rooms are equipped with air conditioning, central heating and a fan. Guests can relax and enjoy the sea views from the balcony or private terrace of some rooms. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe and a desk are also available. Additional features include a refrigerator and a tea/coffee station. Further amenities include an ironing set and a trouser press. A telephone, a TV, a radio and WiFi are provided as well. Slippers are included. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. Comfortable sun loungers are available on the terrace. The hot tub in the pool area promises pure relaxation. Active guests can enjoy golf. Water sports enthusiasts can enjoy windsurfing and diving. Guests can enjoy a wide range of indoor sports, including a gym, billiards, bowling and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, a beauty salon, massage treatments and hydrotherapy treatments.

meals

Dining facilities include a restaurant, a dining room, a café and a bar. A continental breakfast buffet and dinner are served every day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Leonardo Royal Hotel Southampton Grand Harbour

Facilities
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  24-hour reception
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  Conference Room
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  Internet access
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  Room Service
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  Laundry Service
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  Pets
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Newspaper
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  Parking
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  Smoking rooms
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  Wifi
Beauty and Spa
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  Massage
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  Spa
Building Information
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  Garden (m²)
Business Center and Conferences
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  Business Center
Common Area
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  Sun Deck
General Services
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  Concierge
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  Luggage storage
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  Multilingual Staff
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  Wheelchair
Hygiene
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  Contactless check-in/-out
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  Packaged meals
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  Gym/ Fitness centre
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Cafe
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  Restaurant
Object Information
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  Fax
Payment
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  ATM
Room Facilities
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  Shower
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  Bathtub
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  TV
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  Closet
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  Room service
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  Toiletries
Sport/Entertainment
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  Swimming Pool
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  Sauna
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  Diving
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  Bowling
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  Events

Location

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

592

Very Good

317

Average

225

Poor

192

Terrible

240

Recent Reviews: 1566

User:byron r
Trip type: Solo travel
Refused a room I paid for.
04 Jun 2026
I booked a room for my homeless, autistic brother. He was sectioned so I tried to change the name to mine but accidentally pressed cancel. I tried contact them (it took ages) and explain the situation and as I had paid in full could I use the room. They refused and told me they were going to keep the money. Avoid. Customer Experience team , Other at Leonardo Royal Hotel Southampton Grand Harbour, responded to this review Good morning byronr331,Thank you for taking the time to share your experience. We are truly sorry to hear about the difficult circumstances surrounding your booking and the distress this situation has caused. While we understand your frustration, we regret that we were unable to amend the reservation after it was cancelled in line with the booking terms, and we apologise that this has left you feeling disappointed. Your comments have been noted and shared with the relevant team for review, as we recognise the importance of handling sensitive situations with care and clarity. We sincerely regret that your experience did not meet expectations.We hope to have the opportunity to welcome you back.Kind Regards,AnisaCustomer Relations Executive
User:Anne W
Trip type: Solo travel
Midnight Magic!
03 Jun 2026
I arrived at this hotel at almost midnight having missed my Dublin flight and consequently my ferry to the Isle of Wight. I was greeted by charming Nirdesh who despite the late hour checked me in with ease and offered me a late check-out the following day which was very welcome. He gave me a quiet room and organised a very speedy room service, which was just what I needed! I slept soundly until 11am. Thank you so much Nirdesh, you have restored my faith in humanity! I will stay here again thanks to your warm welcome and excellent problem solving skills. Customer Experience team , Other at Leonardo Royal Hotel Southampton Grand Harbour, responded to this review Good morning M4698KIannew,Thank you for sharing your experience. We are delighted that, despite the challenges to your travel plans, Nirdesh was able to provide such a warm welcome and make your stay as comfortable and stress-free as possible. Your kind words about his attentive service, thoughtful room allocation, and efficient assistance will be shared with him and the team. We truly appreciate your feedback and are thrilled to hear that we helped turn a difficult situation into a positive experience. We look forward to welcoming you back on your next visit.Kind Regards,AnisaCustomer Relations Executive
User:Tour696551
Trip type: Couples
Nice
02 Jun 2026
Nice very polite clean close to every place Customer Experience team , Other at Leonardo Royal Hotel Southampton Grand Harbour, responded to this review Good morning Tour696551,Thank you for your kind review. We’re pleased to hear that you found our team polite, the property clean, and the location convenient for exploring the area. We truly appreciate your feedback and look forward to welcoming you again in the future.Kind Regards,AnisaCustomer Relations Executive
User:Ashton B
Trip type: Couples
Caring staff
21 May 2026
I had a wonderful stay at this hotel from start to finish. The staff were warm, professional, and incredibly helpful throughout my visit, and the room was spotless and comfortable.What really stood out, though, was their exceptional customer service after I checked out. I accidentally left some clothes behind, and the team not only found them quickly but went out of their way to carefully package and send them back to my home. They kept me updated throughout the process and made something stressful completely hassle-free.It’s rare to find a hotel that genuinely cares about its guests even after they’ve left. I’m so grateful for their kindness and honesty, and I wouldn’t hesitate to stay here again. Highly recommended! Customer Experience team , Other at Leonardo Royal Hotel Southampton Grand Harbour, responded to this review Good morning ashtonb574,Thank you for your wonderful review.We are delighted to hear you enjoyed such a positive experience with us and that our team helped make your stay comfortable and memorable from start to finish. It is especially rewarding to know that the care and attention shown after your departure made such a difference, as providing genuine hospitality and support to our guests is something we truly value. Your kind words and recommendation mean a great deal to the entire team, and we look forward to welcoming you back again in the future.Kind Regards,AnisaCustomer Relations Executive
User:Ibizababe123
Trip type: Business
Royal experience at the Leonardo Royal
19 May 2026
Another lovely stay . Efficient and quick check in . Room allocated . One with an adjoining door which I dislike so rtn to reception . Not a problem and given a lovely room at the front of the hotel with a view and small balcony . A bit dated but a sense of old world charm and luxurious with huge bed , wood panelling, White company toiletries , robes , Nespresso machine , bottled water etc .Lovely quiet nights sleep. As a solo traveller felt safe and secure . Swim in the morning in the hotel pool followed by a pleasant breakfast in their restaurant . Not crowded or rushed and a lovely start to the day . Would recommend . A lovely break away . Thank you Leonardo Royal. Customer Experience team , Other at Leonardo Royal Hotel Southampton Grand Harbour, responded to this review Good morning Ibizababe123,Thank you for your wonderful review and for choosing to stay with us again. We are delighted to hear you enjoyed another relaxing visit and that our team was able to quickly assist with your room preference to ensure your comfort. It is especially pleasing to know you appreciated the charm and character of the hotel, the peaceful night’s sleep, and the little touches throughout your stay. We are also pleased you enjoyed the pool and breakfast experience and felt safe and well looked after as a solo traveller. Your recommendation means a great deal to us and we truly look forward to welcoming you back again soon.Kind Regards,AnisaCustomer Relations Executive