We stayed at the Swindon Blunsdon House Hotel, BW Premier Collection, in early March 2026. We loved the place, the amenities, the staff's hospitality, and the location, with its peaceful, beautiful surroundings. We think it was good value for money.I had a memorable massage session with Lisa at Secrets Beauty Salon in The Pavillion. Lisa is not only a highly skilled masseuse but also an attentive listener, open to adapting to my needs and suggestions. I felt acknowledged, well cared for, and deeply satisfied with her assistance.We disliked that there was no toilet brush in our bathroom. Also, they didn't have blankets available to replace the duvets, which were too warm during the night.
User:Bode D
Trip type: Couples
Lack of transparency and the delay in refunding deposit.
27 Mar 2026
We stayed at this hotel from 13th March 2026. Upon arrival, breakfast was priced at £40 for two adults, which we found unreasonably expensive.Additionally, a £100 deposit was taken for minibar/snack usage, despite there being no snacks or minibar items available in the room at all. Two weeks later, we are still waiting for this deposit to be returned.We received an email confirming that the refund would be processed back to the original payment method, but as of today, no refund has been received.Extremely frustrating and disappointing experience, particularly due to the lack of transparency and the delay in returning our money. I would urge future guests to be cautious and double-check these charges when staying here.
Blunsdon H, at Swindon Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Bode D,Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations, and we would like to clarify a few points.It appears there may have been a misunderstanding regarding our pre-authorisation process. Upon check-in, a pre-authorisation of £50 per room per night is placed on your card. This is a standard practice across the hospitality industry and is clearly communicated in both our pre- and post-booking information.This pre-authorisation does not involve funds leaving your account or being received by us. Instead, the amount is temporarily held by your bank to cover any potential incidental expenses during your stay. This works similarly to a “pay at the pump” transaction at a petrol station, where an initial amount may appear higher until the final charge is confirmed.The purpose of this pre-authorisation is to allow guests the convenience of charging services to their room. These services include not only minibar usage, but also a wide range of amenities such as our spa, bar, restaurant, and fitness facilities.At check-out, any charges incurred are deducted from the pre-authorised amount. An automatic electronic instruction is then sent to your bank to release any remaining funds. While we ensure this process is initiated promptly on our end, the timeframe for the release of funds is determined entirely by your bank. On occasion a different payment method at checkout can result in the preauthorisation having to "time out" We recommend contacting them directly if you experience any delays.Regarding breakfast, we offer a comprehensive, all-you-can-eat selection. At £20 per person, we believe this represents strong value within the 4-star market, though we appreciate that preferences may vary.We apologise for any inconvenience caused and appreciate you taking the time to share your concerns. We trust this hiccup aside you had an enjoyable stay with us at Blunsdon and hope to see you again soon.Kind regards,BHH
User:gemmawD1451FX
Trip type: Couples
Beautiful "little" hotel
08 Mar 2026
We won our stay through McDonald's Monopoly. I know... yes, they are legit, lol. The hotel did not disappoint; it's friendly, warm, and welcoming, nicely decorated, an old-school hotel, but with up-to-date art. We also got upgraded on arrival to the executive suite. The room was lovely, a mini apartment in fact, with a super king bed, bath, shower, plenty of clothes storage, mini fridge, desk and vanity space, and lovely little touches. There was a small area with a kettle, tea, coffee, etc., a sofa, two armchairs, and a TV. The staff, bar one, were lovely and super friendly. The breakfast buffet was included and had so much choice; my only complaint would be that the "fresh" fruit wasn't so fresh. The pool had just opened, so it was a little chilly,27° ,that didn't stop my husband going in, but the sauna and steam room were great, all included in our stay,( when booking direct with the hotel) . Although we won this and may not have chosen somewhere so close to home, we'd definitely go back and definitely recommend it. Plenty to do and see around Swindon.
Blunsdon House Hotel, Owner at Swindon Blunsdon House Hotel, BW Premier Collection, responded to this review
Hi Gemma,Thank you for taking the time to share your experience with us. We are delighted that your prize brought you to our doors and that the hotel lived up to your expectations.It’s wonderful to hear you enjoyed the upgrade to the executive suite and found our staff so welcoming. We also appreciate your honest feedback regarding the fruit and the pool temperature; we’ll certainly look into these details to ensure everything is perfect for your next stay.We’re glad you discovered a great spot so close to home, and we look forward to welcoming you back in the future!Best regards,BHH
User:Jemma S
Trip type: Couples
10/10 superb!
08 Mar 2026
Just came back from a 2 night stay at the blunsdon with my partner and we had the most incredible time! Staff are all so wonderful and friendly and can’t do enough for you. We had a refurbished room upgrade and it was huge, modern and so comfortable! The spa facilities were included booked directly and they were superb 10/10. We also had massages at secrets which was also 10/10. Breakfast included and was fantastic, offering poached eggs freshly cooked to order as well as all the other buffet essentials. We didn’t eat dinner so can’t comment! We will be back in a heartbeat 💗
Blunsdon House Hotel, Owner at Swindon Blunsdon House Hotel, BW Premier Collection, responded to this review
Hi Jemma S,We are glad to hear you and your partner had such an incredible stay.It’s wonderful that you enjoyed the room upgrade, our spa facilities, and your freshly poached eggs. I’ll be sure to pass your kind words along to our team and the therapists at Secrets.We look forward to welcoming you back in the future.Best regards,BHH
User:Ijustworkforhols
Trip type: Business
Superb staff
01 Mar 2026
This hotel should be exceptionally proud of its team. On check in Nadia set the scene with a very warm welcome, and Oliver F is probably the most polite person I have ever met! His considerate service on clearing tables after our conference buffet did not go unnoticed.But the star of the show was Wayne. He was incredibly accommodating when we asked to open external doors in a conference room, showed real empathy when speaking with a colleague about a guest's baby, but more so was just so understanding when, 3+ hours over check out time, I realised I'd not checked out! Feeling an idiot and mortified at my oversight, he instantly reassured me and we even shared a giggle. Management here have done an excellent job recruiting such superstars 🙌Oh, and superbly clean throughout, fabulously comfy beds and enormous bedrooms. (I've dipped the rating to a 4 because the heating and window were both broken in my room, but they were both labelled as being so, so I'm guessing they are shortly to be mended.) Also the replenishment of drinks and cups at mealtimes (when conference attendees streamed out) had to be requested - but the restaurant staff were efficient and extremely hardworking to cope with the numbers. Definitely recommend a stay here!
Blunsdon House Hotel, Owner at Swindon Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Ijustworkforhols,Thank you so much for taking the time to share such a detailed and wonderful review!We truly appreciate your fantastic comments regarding our staff. We pride ourselves on being able to provide excellent service to our guests, and we are so pleased to know that this was exactly what you experienced. I will be absolutely delighted to pass your kind words on to Nadia, Oliver F., and Wayne. They will be thrilled to hear that their warmth, empathy, and professionalism made such a positive impact on your stay.We also appreciate your understanding and your feedback regarding the issues in your room. You are completely correct—we are working to correct these points raised. We have also made a note of your helpful comments regarding the drink replenishment during the busy conference meal times so we can ensure a smoother process going forward.Thank you again for recommending us, and for noticing the hard work of our teams. We would be absolutely delighted to welcome you back at any time in the future!Best regards,BHH
Swindon, Swindon
About Blunsdon House Hotel
User Rating & Reviews
08 Apr 2026
27 Mar 2026
08 Mar 2026
0204 505 9777