We came all the way from San Diego, CA in the U.S. and had a wonderful experience with Steph’s help! She’s incredible and has exemplary customer service skills! Thank you for making our stay wonderful, Steph! :)
Front Office, Guest Services / Front Office at DoubleTree by Hilton Swindon, responded to this review
Dear Jasmine,Thank you so much for your lovely review!We’re absolutely delighted to hear that you had a wonderful stay with us, and it’s fantastic to know that Steph made such a positive impression. She truly is a valued member of our team, and your kind words about her exemplary customer service will mean a great deal to her.We really appreciate you choosing to stay with us all the way from San Diego, and we hope to have the pleasure of welcoming you back again in the future.Kind RegardsFrancyla Da Costa Front Office Supervisor
User:Kayleigh M
Trip type: Business
Fab Team!
31 Mar 2026
I stayed at the Double Tree Hilton Swindon from January to April whilst on placement at the hospital. The team are fantastic and always accommodating. Valerie in bookings made sure I was able to plan my stays for the dates I needed and Clavin and Sophie on reception were always keen to make sure I had a good stay. I felt like this hotel and the team were my second home and I would definitely recommend it. The location was perfect for my placement and for travelling back to Wales..
Abigail Shorrocks, Guest Services / Front Office at DoubleTree by Hilton Swindon, responded to this review
Dear Valued Guest,Thank you so much for your kind and thoughtful review! It truly means a lot to us that you chose to stay with us during your placement.We’re delighted to hear that Valerie, Clavin, and Sophie made such a positive impact on your experience, we’ll be sure to pass along your lovely feedback to them. It’s especially rewarding to know that you felt at home with us during your time here.We’re glad our location worked well for both your placement and your travels back to Wales, and we really appreciate your recommendation.Wishing you all the best in your future career, and we hope to welcome you back whenever you’re in the area!Warm regards,Izabela Kutera Night ManagerDoubleTree by Hilton
User:Joanna M
Trip type: Family
Clavin saved the day.
22 Mar 2026
What started out as a problem was quickly solved by the amazing Clavin. This man was first class, friendly, polite and I couldn’t fault him throughout our evening. He made me smile every time I walked past on what started out a little stressful. He was totally my hero.
Abigail Shorrocks, Guest Services / Front Office at DoubleTree by Hilton Swindon, responded to this review
Dear Guest,Thank you so much for your kind words! We’re delighted to hear that Clavin was able to turn your experience around and make such a positive impression. Your recognition will mean a great deal to him.We’re sorry that your visit began on a stressful note, but we’re so pleased Clavin was there to save the day and bring a smile to your evening. We hope to welcome you back again soon for an even smoother stay from start to finish.Warm regards,Steph Front Office Team
User:BristolFamily_10
Trip type: Business
Soulless
19 Mar 2026
I recently stayed for a couple of nights. The hotel "does the job" if you need somewhere convenient for a stopover — clean enough, functional, and everything works as expected.That said, it’s pretty soulless. The whole place feels like it’s running on autopilot. The staff all do what they’re supposed to, but there’s a noticeable lack of warmth — no smiles, no sense of pride in the place, just going through the motions.Also disappointing was the complete lack of recognition for Diamond members — no upgrades, no extras, nothing to make you feel valued.The hotel is fine for a quick overnight when location matters more than experience, but not somewhere you’d go out of your way to stay.
Front Office, Guest Services / Front Office at DoubleTree by Hilton Swindon, responded to this review
Dear Guest,Thank you for taking the time to share your feedback following your recent stay.We’re pleased to hear that you found the hotel clean, functional, and convenient for your stopover. However, we’re truly sorry that your overall experience felt lacking in warmth and personality, and that our service did not leave you feeling valued. This is certainly not the impression we aim to create, and your comments will be shared with the team to help us improve the level of engagement and hospitality we provide.Regarding your Diamond membership, please allow me to clarify that upgrades are always offered where possible; however, they are subject to availability at the time of arrival. We regret that on this occasion we were unable to provide an upgrade or additional recognition, and we understand how important this is to our valued guests.Thank you again for your honest feedback. We do hope to have the opportunity to welcome you back in the future and provide a more memorable experience.Kind RegardsFrancyla Da Costa Front Office Supervisor
User:Sharma J
Trip type: Business
Good and affordable
19 Mar 2026
Very helpful staff, clean rooms and affordable. Thank you Calvin
Sophie Tavender, Guest Services / Front Office at DoubleTree by Hilton Swindon, responded to this review
Dear Guest,Thank you for your lovely feedback. We’re so pleased to hear you enjoyed your stay and found our rooms clean and affordable.It’s great to know that Clavin was helpful during your visit—we’ll be sure to share your kind words with him.We appreciate your support and look forward to welcoming you back again soon.Warm regards,Sophie Tavender
Swindon, Swindon
About Doubletree By Hilton Swindon
User Rating & Reviews
05 Apr 2026
19 Mar 2026
19 Mar 2026
0204 505 9777