Not really any amenities. With the construction noise in the morning and the lack of food and drink available it was just a room and no real hospitality experience
Joyshree Dey, Guest Services / Front Office at The Castle Hotel Windsor, responded to this review
Dear Mr. Fletcher,Thank you for taking the time to share your feedback. We are sorry to hear that your stay was affected by ongoing construction work and the associated noise in the mornings. We also regret that the limited availability of food and beverage options and other amenities did not meet your expectations.We understand how this impacted your overall experience and appreciate your comments. These have been shared with the relevant team for review, particularly regarding how we communicate and manage guest experience during periods of refurbishment.We hope to have the opportunity to welcome you back in the future for a more comfortable and enjoyable stay.Regards,JoyGuest Relations ManagerThe Castle Hotel
User:Rochelle S
Trip type: Family
A Great Stay in Windsor
21 May 2026
This was a great hotel. Unfortunately they are doing remodeling on most of the hotel, so it was not the normal experience, but it was fine for what it was. We stayed in the seperate building, where the rooms seemed to be a bit older. The staff was extremely nice and helpful. The location is fantastic, right across from the castle walls. I really enjoyed the complimentary snack and beverages in the room, as well as the towel warmer in the bathroom. Everything was very clean. The breakfast was included and provided a whole spread of various hot and cold items. It was all delicious! Definitely recommend staying at this hotel for your time in Windsor.
Joyshree Dey, Guest Services / Front Office at The Castle Hotel Windsor, responded to this review
Dear Rochelles,Thank you very much for taking the time to share your feedback.We are delighted to hear that you enjoyed your stay with us in Windsor and appreciated the comfort of your room, the complimentary amenities, and especially our breakfast selection. It is also wonderful to know that our team made you feel well looked after during your visit.We do, however, apologise for any inconvenience caused by the ongoing refurbishment work. We truly appreciate your understanding during this period of improvements as we continue to enhance the guest experience.It means a lot to hear that you would still recommend us, and we very much hope to have the pleasure of welcoming you back in the future—hopefully to experience our hotel at its very best.Warm regards,The Castle Hotel Team
User:Rhi_and_Pops
Trip type: Solo travel
Thanks so much - so helpful and welcoming!
20 May 2026
As a regular visitor to the Castle hotel I wanted to to comment on the current situation. The hotel is going through a massive transformation and renovation project therefore things are limited in terms on rooms and services. The car park is still available, though with less room than usual due to the construction.Despite this, the welcome is still incredibly warm (thanks to Leanne, Jorge and the the team) and they are still offering breakfast, lunch and supper as well as room service.The menu is limited for obvious reasons, apart from Breakfast which is still a brilliant and huge selection, but still available.The rooms are all upstairs and currently no lift so if you are mobility challenged, be aware that you'll need to get up a flight of approx 8-10 stairs. But the staff will help with luggage and are incredibly helpful.Dom who is in the bar/restaurant is also super helpful.Thanks team, you're doing a great job!
Joyshree Dey, Guest Services / Front Office at The Castle Hotel Windsor, responded to this review
Dear Rhi and Pops,Thank you so much for taking the time to share such a thoughtful and balanced review.We truly appreciate your understanding of the ongoing transformation at the hotel and your kind recognition of the efforts being made by the team during this period. It is especially rewarding to hear your positive comments about Leanne, Jorge, Dom, and the wider team—we will be sure to share your feedback with them, as it will mean a great deal.We also appreciate you highlighting the practical aspects of the current setup, including parking, accessibility, and the adjusted menu offerings. Feedback like yours is incredibly valuable as we continue through this renovation and work to improve both our facilities and guest experience.It was a pleasure having you with us again, and we very much look forward to welcoming you back in the future to experience the hotel once our transformation is complete.Warm regards,The Castle Hotel Team
User:Compass32112361530
Trip type: Business
Friendly Staff and a Comfortable Stay—Even During Renovation
14 May 2026
Despite the ongoing refurbishment, you hardly notice it as a guest—everything runs smoothly as always. The reception staff are very friendly, and the breakfast team provided excellent service, sending me off early with a smile. Breakfast was as good as ever—well done! I’m looking forward to returning and seeing the finished refurbishment.
Joyshree Dey, Guest Services / Front Office at The Castle Hotel Windsor, responded to this review
Dear Guest,Thank you so much for your lovely feedback.We are delighted to hear that you had a comfortable stay and that our refurbishment work did not impact your experience. Your kind words about our reception and breakfast teams truly mean a lot, and we will be very happy to share your compliments with them.It is wonderful to know that you enjoyed the breakfast and service, especially during your early start!We truly appreciate your patience and support during this exciting refurbishment period, and we cannot wait to welcome you back to see the finished result.Warm regards,JoyGuest Relations Manager
User:Colin C
Trip type: Couples
A lovely hotel and staff
19 Apr 2026
Just back from an amazing weekend break at this lovely hotel.Location is perfect on the high street opposite the castle, our room was exceptional and recently refurbished.But the way we were treated by the reservations manager (Joy) and her team was outstanding making our stay so special.If you are looking for somewhere to stay in or around Windsor look no further!
Joyshree Dey, Guest Services / Front Office at The Castle Hotel Windsor, responded to this review
Dear Mr. Colin,Thank you so much for your lovely review.It really means a lot to hear that you enjoyed your weekend with us, especially the room and our location. I’m particularly glad you felt well looked after — I’ll make sure the whole team sees your kind words.We always aim to make stays feel special, so it’s wonderful to know we got that right for you.We hope to welcome you back to Windsor again soon.Regards,JoyGuest Relations Manager
Windsor, Windsor and Slough
About Castle Hotel Windsor
User Rating & Reviews
24 May 2026
21 May 2026
0204 505 9777