Red Roof Inn Albuquerque - Midtown

Recent Reviews: 168

• User:profjoancartwright

  Trip type: Solo travel

  Not a fair situation at all!

  16 Nov 2025

  I thought I reserved this room on RedRoof.comBut I was transferred to Reservation.com where I was charged a service fee of $17.99 for a nonrefundable Reservation in Albuquerque, NM.Then, I was forced to pay $100 deposit that will be held for 3-5 days. I am a senior and this process is unethical. I will report this to the Better Business Bureau and Consumer Affairs.Very bad customer service. Both men whom I encountered at the front desk and at Reservation.com were rude. It's obvious these companies don't care about customers. #redroofinn Madison Velian, Marketing at Red Roof Inn Albuquerque - Midtown, responded to this review Dear Profjoancartwright,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Albuquerque - Midtown. We are disappointed to hear that your stay was inconvenienced by the situation you detailed and the interaction you mentioned. Please accept our sincerest apologies.We aim to provide you with an exceptional experience at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely,HannahRed Roof Management RediResponse Specialist

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• User:stephen w

  Trip type: Friends getaway

  Not so good

  22 Oct 2025

  Gated Hotel off interstate in midtown. Exterior in need of a good repaint. Pool out of action. Police cruiser at reception as we left. Also noticed the razor wire around the fencing when leaving in daylight. Rooms shabby with doors straight to outside - no cosy corridors. Air con noisy but working. Breakfast cold buffet and very limited. Due to location, evening meal was a car ride away Madison Velian, Marketing at Red Roof Inn Albuquerque - Midtown, responded to this review Dear Stephenw345,We are sorry to hear your recent experience at the Red Roof Inn Albuquerque - Midtown did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback.Sincerely,ViktorRed Roof ManagementRediResponse Specialist

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• User:J5701YXjane

  Trip type: Family

  Refund Ripoff

  19 Mar 2025

  This motel required a deposit of $100. I paid cash and have receipt, at check out informed only manager can refund. I returned to Oregon, and called 3 days in a row. Now motel says to get my deposit I must appear in person to get deposit back. I was visiting sister in New Mexico, live in Oregon. Now they won't refund my deposit. In person? Beware travelers. This practice allows motel to rip off deposits for swindle tactics. Madison Velian, Marketing at Red Roof Inn Albuquerque - Midtown, responded to this review Thank you Jan, for taking the time to write a review of your stay at the Red Roof Inn Albuquerque - Midtown. Please accept our most sincere apologies for the concerns you described regarding your deposit. Know at Red Roof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRed Roof ManagementRediResponse Specialist

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• User:Shortknocer

  Trip type: Solo travel

  One of My Best Red Roof Experiences

  02 Feb 2025

  The company I am contracted with has a discount with Red Roof so I stay at their facilities often. This one was one of the best I have found. It even had an elevator which is not common at most of the Red Roof properties where I have stayed. The free breakfast was comparable to the Holiday Inn Express properties that I also frequent. So, if you are seeking a deal that will exceed your expectations, I would recommend this property. Madison Velian, Marketing at Red Roof Inn Albuquerque - Midtown, responded to this review Dear Shortknocer,Thank you for taking the time to share your feedback regarding your recent stay at the Red Roof Inn Albuquerque - Midtown. It was so pleasing to read that another one of our guest had a spectacular experience with us and your comments regarding the deals we offer that will exceed expectation is much appreciated. Feedback from our guests is always welcome at Red Roof as we strive to continuously provide quality services.  Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, MatthewRed Roof Management RediResponse Specialist

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• User:Shortknocer

  Trip type: Solo travel

  My Best Red Roof Experience

  08 Sept 2024

  I use Red Roof for my travel overnights because of their pricing. While this stop had a great price, I was pleasantly surprise to find things I don't usually get at Red Roof such as a complimentary breakfast. While it wasn't the best selection of breakfast items, I was still able to find enough to fill my needs. The room wasn't plush but it was certainly one of the best I have found at Red Roof properties. Kudos to management! Madison Velian, Marketing at Red Roof Inn Albuquerque - Midtown, responded to this review Dear Shortknocer,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Albuquerque - Midtown. I was elated to read that the complimentary breakfast, the affordable rates and other positive highlights mentioned, resulting in a 5/5 rating. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,ToujanaRed Roof ManagementRediResponse Specialist

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