Hampton Inn & Suites Alexandria Old Town Area South

Recent Reviews: 1615

• User:AXochime

  Trip type: Business

  No hot water, noisy, rude manager who would not manage other bad guests

  01 May 2026

  Terrible stay at Hampton Inn—constant nightly noise from large groups, no sleep, rude and unhelpful management, plus no water one night and no hot water another. Completely unacceptable experience. Management was unkind when I complained. Micki Heineken, Owner at Hampton Inn & Suites Alexandria Old Town Area South, responded to this review Thank you for sharing your experience with us. I sincerely apologize for the inconvenience you encountered during your stay. Unfortunately, there was an unexpected emergency water-main break on Fort Hunt Road, directly beside the hotel. Fairfax Water had to shut off the water without notice. I’m also very sorry for the noise disturbances you experienced. We do our best to address guest concerns promptly, especially when it impacts rest and comfort, and I apologize that this issue persisted during your visit.

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• User:Daydream03957106571

  Trip type: Family

  Great front desk

  25 Apr 2026

  Ian was amazing and super helpful! He assisted us with Uber and answered all our questions and addressed all our concerns Micki Heineken, Owner at Hampton Inn & Suites Alexandria Old Town Area South, responded to this review Thank you for your wonderful feedback! We’re delighted to hear that Ian was amazing and so helpful during your stay. Providing support with transportation and taking the time to answer all your questions is exactly the level of service we strive for.We’ll make sure to share your kind words with Ian recognition like this means a lot. We truly appreciate your review and hope to welcome you back again soon.

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• User:Mary K

  Trip type: Business

  Staff Made This a 5 ⭐️⭐️⭐️⭐️⭐️ Review

  10 Apr 2026

  My review is specifically for the staff, who are receiving 5 ⭐️⭐️⭐️⭐️⭐️. We stayed 4/6/26 - 4/10/26.The front desk staff was readily available to help problem-solve any issues that came up. And seeing how we were traveling with 53 8th-graders, issues came up. A special shout-out to Front Office Manager Shameka Nicole Winters. She was everything our chaperones and students needed. She was kind, always smiling, and asking what she or her staff could do to help make our stay as comfortable as possible. She also helped to accommodate some extreme situations with her candor and professionalism. The other front desk staff were just as helpful and supportive, as we had some challenging situations arise within our group.The maintenance man who had to come deal with multiple clogged toilets due to the low/weak water pressure in the toilets was a champ. Also, we had a room with a leaking sink that created a pool of flooding water not only in the bathroom but also in the hotel room and in the hallway. He was always there with his tools and his can-do attitude and handled everything with professionalism and grace. Micki Heineken, Owner at Hampton Inn & Suites Alexandria Old Town Area South, responded to this review Thank you so much for taking the time to share such a detailed and thoughtful review. We are truly grateful for your kind words.We’re delighted to hear that our front desk team was able to support you—especially while traveling with such a large group of 8th-graders. A special thank-you for recognizing Shameka. She takes great pride in providing exceptional service, and knowing that her kindness, professionalism, and willingness to help made a meaningful difference to your group truly means a lot. We will proudly share your feedback with her.We also appreciate your recognition of our maintenance team. Handling unexpected issues like clogged toilets and a leaking sink can be challenging, and we’re glad to hear that our maintenance technician addressed everything promptly, professionally, and with a positive attitude.Thank you again for your patience, your understanding, and your appreciation. It was our pleasure to host your group, and we hope to welcome you all back in the future under smoother circumstances.

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• User:ALXVA1

  Trip type: Business

  Surprising and delightful

  25 Mar 2026

  This Hampton Inn is one of the nicest ones I have ever stayed in. I travel for my living and I have no control over what hotel my company will book me into. When I see Hampton Inn, I cringe, because you never know which end of the spectrum this particular Hampton falls.This hotel is a treat. The Hampton Inn & Suites Alexandria South checks all the boxes and more.The Staff is very professional, polite and efficient. That you expect. The Staff here really goes above and beyond to make sure they are providing the best possible outcome that they can.The Breakfast is the brand standard, but again, the Staff goes all out to make it more than it has to be.I cannot say that I have ever noticed a Hampton decor or remember it. The one goes the extra mile.I would stay here again anytime. It was a pleasure. Micki Heineken, Owner at Hampton Inn & Suites Alexandria Old Town Area South, responded to this review Thank you so much for your thoughtful and detailed review. We are truly delighted to hear that your experience at the Hampton Inn & Suites Alexandria South exceeded expectations especially given your extensive travel background.Our team works hard to provide exceptional service, and it means a great deal to know that their professionalism, politeness, and dedication stood out during your stay. We’re also thrilled that you enjoyed our breakfast and noticed the extra care our staff puts into creating a welcoming environment.Your kind words about our décor and overall atmosphere are greatly appreciated. Feedback like yours reminds us why we strive every day to go above and beyond for our guests.It was our pleasure to host you, and we would be honored to welcome you back anytime your travels bring you to the area.

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• User:TF M

  Trip type: Solo travel

  Clean Hotel & Pleasant Staff

  24 Feb 2026

  Mimi Berke went above and beyond to make my stay wonderful! Hotel was fresh and clean. Large breakfast buffet bar with plenty of options. Comfortable bed with premium linen and plenty of towels in the bathroom. I had a great stay and will come back. Micki Heineken, Owner at Hampton Inn & Suites Alexandria Old Town Area South, responded to this review Thank you so much for your wonderful review! We’re thrilled to hear that Mimi went above and beyond to make your stay exceptional. She will be delighted to know her efforts made such a positive impact.We’re also glad you enjoyed the cleanliness of the hotel, the large breakfast buffet, and the comfort of your room from the bed and linens to the ample towels. Creating a welcoming and relaxing experience is always our goal.We truly appreciate your kind words and look forward to welcoming you back again soon!

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