Hyatt Place Anchorage-Midtown

Recent Reviews: 494

• User:653mauricios

  Trip type:

  Anchorage Stay March 31, 2026

  02 Apr 2026

  Great location as it is near the airport and downtown and mid-town areas and the 24/7 airport shuttle is fantastic. Staff are extremely friendly, courteous, professional and helpful. Hotel and room itself are well maintained and very clean. Beds are comfortable. We have stayed here previously and the hotel continues to meet our needs and we enjoy our stay. We will continue to use this hotel when in the area.

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• User:Eric J

  Trip type: Friends getaway

  Front desk staff

  28 Feb 2026

  Greta or possibly Gretna at the front desk was not helpful, not friendly, and wasn’t concerned about my issue of booking another night. She said “we don’t have any rooms available at all. We are fully booked.” Yet on booking.com, TripAdvisor, Hotels tonight, and even their own website all had rooms available. I asked why and she said “I don’t know,” and “ I’m not sure why”. I might as well have been talking to a robot since her answers had a markedly flat affect, without any concern or willingness to help solve my question. Her response was “you’ll have to talk to the manager when they get here at 2:00’”. I’ve stayed here many times, over the last five years, and even as a rewards member, I’m seriously considering never staying here again. Elizabeth Lustig, Owner at Hyatt Place Anchorage Midtown, responded to this review Thank you for sharing your experience. I’m very sorry for the frustration you encountered. As a long-time guest and rewards member, you deserve friendly, helpful service every time, and we clearly fell short.Unfortunately, not everyone is suited for front desk service, and it’s clear we missed the mark here. Please know this issue will be addressed directly with the team member so we can improve our communication and guest support.I’d appreciate the chance to make this right. If you’re willing, please reach out to me directly so I can assist you personally.

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• User:LKHKM

  Trip type: Business

  Very Clean

  30 Jan 2026

  I was impressed with yet another stay at this Hyatt Place hotel in Midtown. My room was the cleanest it has ever been and so was the hotel. I took the shuttle to and from the airport and was impressed with the driver's capabilities on such snowy/icy roads. Looking forward to my Spring stay at this hotel! Elizabeth Lustig, Owner at Hyatt Place Anchorage Midtown, responded to this review Thank you so much for your wonderful review! We’re thrilled to hear that this stay impressed you even more than previous ones. Our housekeeping team will be delighted to know the room and hotel were the cleanest you’ve experienced; your compliment truly means a lot to them.We’re also glad you felt safe and confident using our shuttle, especially with the challenging snowy and icy conditions. Our drivers take great pride in keeping guests comfortable and secure on the road.We appreciate you choosing us again and are already looking forward to welcoming you back for your spring visit!

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• User:Sarah D

  Trip type:

  Awesome hotel!

  16 Jan 2026

  We love staying at Hyatt Place. The hotel is super clean, great location with a Starbucks across the street and a free breakfast for the kids. Elizabeth Lustig, Owner at Hyatt Place Anchorage Midtown, responded to this review Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay with us. Our team takes great pride in providing a clean and comfortable environment, and it’s great to know the location and breakfast were a hit, especially with the kids!We truly appreciate you choosing Hyatt Place and hope to welcome you back again soon!

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• User:ashley t

  Trip type: Family

  The staff and the management is poor

  21 Dec 2025

  The phone service of this hotel is off and can’t reach out to arrange the shuttle bus. The customer phone number just kept transferring you to someone else. The manager Grace said the shuttle bus is complimentary by calling only. Their shuttle bus is arranged hourly. However they can’t send out the bus without making a call to reserve it even they know their phone is off for two days. I have reached out through e-mail for 8 hours in advance and mentioned the time we need the shuttle bus. There is no any response. Also, they do not refund me the deposit fee when I checked out in Nov. I just noticed they charge me the deposit on my credit card in Dec. when I called back, they refused to give the manager’s name and refuse to give you the reason why they charge me money. They asked me to fill out a form to get the refund. But it is their issues to make this chao and asked me to take care of it. This hotel has big issue on their management. The food is okay, the hotel is clean. Just the staff there is not likely making things right and give you chaos. I hope they can make things better. Elizabeth Lustig, Owner at Hyatt Place Anchorage Midtown, responded to this review Thank you for taking the time to share your experience with us. We’re glad to hear you found the hotel clean and enjoyed the food, but we’re truly sorry for the challenges you faced with the shuttle service and deposit refund process. We understand how frustrating this must have been and appreciate your patience in trying to resolve these issues.Your feedback is very important to us, and we’ll review our communication processes and management practices to ensure better service moving forward. Please feel free to reach out to us directly at [insert contact information] so we can assist you with your refund and address any remaining concerns. We hope to have the opportunity to provide you with a smoother and more enjoyable stay in the future.

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