Ac Hotel Atlanta Downtown

Midtown, Atlanta - GA

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About Ac Hotel Atlanta Downtown About Ac Hotel Atlanta Downtown

Location

This excellent full service hotel affords a great location at the heart of Atlanta and within a short distance of the Centennial Olympic Park. Countless bars and restaurants as well as links to the public transport network are to be found in the near vicinity. A selection of shops lie 1.5 km away and it is 19 km to Peachtree.

Facility

The hotel has 260 rooms, including 3 suites and 3 single rooms, which are located on 11 storeys and are reachable by lift. English- and German-speaking staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities include a safe and a cash machine. Wireless internet access allows guests to stay connected while on holiday. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a newspaper stand, a TV room and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include room service, an alarm call service, a laundry service and a coin-operated laundry. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Air conditioning, individually adjustable heating and a fan ensure that rooms maintain comfortable temperatures. All rooms are carpeted and include a double bed, a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe and a desk are also available. Additional features include a refrigerator and a tea/coffee station. Further amenities include an ironing set and a tumble dryer. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer, bathrobes and a telephone are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

The outdoor pool complex provides invigorating refreshment. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. Fine weather can be enjoyed on the terrace. There are many ways to relax or stay active at the hotel, including a gym, callisthenics, aerobics and a spa. Additional amenities include an entertainment programme for children with a number of fun activities.

Meals

The dining area includes a bar. The non-smoking restaurant provides high chairs for children. A fortifying breakfast is served daily.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Ac Hotel Atlanta Downtown

Facilities
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  24-hour check-in
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  24-hour reception
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  Air conditioning
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  Bar(s)
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  Car Park
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  Conference Room
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  Disability-friendly
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  Garage
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  Hotel Safe
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  Laundry Facilities
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  Laundry Service
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  Lifts
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  Newspaper kiosk
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  Pets
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  Restaurant(s)
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  Restaurant(s) with high-chairs
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  Restaurant(s) with non-smoking area
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  Room Service
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  Shops
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  Small supermarket
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  TV Room
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  Wifi
Hygiene
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  Contactless check-in/-out
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  Contactless payment
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  Enhanced cleaning programme
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  Hand sanitiser
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  No high-touch furnishings
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  No high-touch furnishings in public areas
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  Protective hygiene screens
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  Protective masks for guests
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  Social distancing regulations
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  Use of commercially available disinfectants
Sport/Entertainment
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  Aerobics
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  Children's Entertainment
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  Gym
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  Jacuzzi
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  Number of Pools
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  Outdoor Pool(s)
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  Swimming Pool

Location

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

174

Very Good

Average

Poor

Terrible

Recent Reviews: 353

User:Rui B
Trip type: Business
We have been victims of a bait-and-switch scheme
26 Mar 2026
I am writing to express my profound dissatisfaction and to formally contest the charges applied to my stay. After receiving your response, it is clear that there has been a severe breach of trust and a direct misrepresentation of terms by your staff.I must be very clear: we have been victims of a bait-and-switch scheme.Misrepresentation of Costs: At check-in, we were explicitly told by your staff that the price for the new arrangement would be the same as our original booking. We relied on this verbal contract to proceed.Lack of Transparency: We were asked to swipe our cards without being shown the total amount on the terminal. This is an unacceptable business practice.Admission of Error: As soon as I saw the $1,980 charge on my Revolut app, I confronted the receptionist. She admitted it was a mistake and promised a full refund of the difference within 3 to 5 days.Unauthorized Service: We never requested two separate rooms. This was a solution proposed by your staff as a substitute for our original booking. Charging us for two rooms at a higher rate—after promising the original rate—constitutes an unauthorized and fraudulent charge.The fact that management now claims they "never agreed" to what their own front-desk staff promised is irrelevant to my position as a consumer. Your employees act as legal representatives of the hotel. General Manager, Guest Services / Front Office at AC Hotel Atlanta Downtown, responded to this review Your account of how our check-in process unfolded left us deeply concerned. No guest should ever feel misled about pricing or asked to make a payment without full, clear information. We sincerely regret that your experience did not reflect our hotel’s guest promise of trust, transparency, and attentive service.We understand how unsettling it must have been to see an unexpected charge and to feel your concerns weren’t fully resolved in real time. Transparency at every step, especially when it comes to costs and room arrangements, is central to our commitment as hosts.Our management team is reviewing your situation carefully to identify exactly where communication failed and to ensure we address any training gaps with our front-desk team. Please reach out to us directly, as we are committed to working with you toward a fair and timely resolution.We value your candor, and hope to restore your confidence in our hotel’s integrity.
User:jennykearschner
Trip type: Family
Staff went above and beyond our expectations!
10 Jan 2026
Jai, Tad & DJ at AC Atlanta downtown went above and beyond for us! They were incredible. I’ve never witnessed better customer service! General Manager, Guest Services / Front Office at AC Hotel Atlanta Downtown, responded to this review Seeing Jai, Tad, and DJ’s names celebrated in your review energizes our entire team—we love when our team’s spirit stands out in such a memorable way. It’s fantastic to know our commitment to thoughtful, attentive service made your Atlanta stay exceptional. We’re firm believers that every detail matters—from your sleek check-in experience to personalized recommendations—so it’s meaningful to hear you felt truly cared for by our associates.Next time your travels bring you near Centennial Olympic Park or music at State Farm Arena, we’d be honored to craft another seamless visit. Whether you’re craving craft cocktails in our AC Lounge or want local tips for an Atlanta adventure, our doors—and team—are always open.Please reach out to us directly if there’s ever anything special we can do to elevate your next experience. We can’t wait to welcome you back for more remarkable moments.
User:Hutch_CH
Trip type: Family
Great Stay !!
09 Dec 2025
Stayed here for one night for a game at Mercedes Benz. Parking was easy, the check in was easy with a really pleasant staff. The room was good for one night. The walk ever to the stadium is not bad maybe 10 minutes. General Manager, Guest Services / Front Office at AC Hotel Atlanta Downtown, responded to this review Seeing “Great Stay!!” in your headline started our morning on the perfect note. We’re so glad our team’s warm welcome, streamlined check-in, and easy parking made your game-day getaway smooth from the start. It sounds like you made the most of our location, just a short stroll to Mercedes-Benz Stadium, with the city’s buzz right outside.We designed our guestrooms with both comfort and simplicity in mind, and we’re pleased to hear yours suited your one-night visit. On your next trip, you might want to unwind in our Zen Garden patio or sample a Spanish-inspired cocktail in the AC Lounge, both favorites, especially after the excitement of the game.When your travels next bring you downtown for a match or a city escape, we’d love to offer another thoughtfully curated stay. If you have any suggestions or needs, please reach out to us directly.
User:tuktuk727
Trip type: Business
Fine for a couple of nights during a conference
23 Oct 2025
The hotel is expensive because it is one of the closest to the GA World Conference Center where many conferences are held. Downtown Atlanta hotels in general tend to be overpriced and underdeliver. Among conference area hotels, this one was average on price. The hotel was clean and offers free coffee in the mornings, which was great for early morning meetings. The room was clean and comfortable, but quite basic; it could have used more lighting and the hotel overall was fine but could use some general polishing with respect to overall wear and tear. Parking looked to be very expensive - so do factor that in to your overall price. I was able to walk and take MARTA to meet my needs. The closest station was just 3 blocks away and the best way to get to the airport and other points of interest. Front desk and maintenance staff were friendly and professional. This is not the kind of room I wanted to lounge around in - really more if you're on the go and just need a place to sleep at night. Didn't get a chance to visit the pool, but great that they have one! General Manager, Guest Services / Front Office at AC Hotel Atlanta Downtown, responded to this review The way you balanced conference commitments with city exploring really resonates with how many guests experience downtown Atlanta. We’re glad our team’s friendliness, fresh coffee, and our location near the GA World Congress Center made your visit convenient. At the same time, we appreciate your honest notes about the room’s lighting and the need for some extra polish—our Operations team is currently reviewing room lighting options to enhance comfort for guests who, like you, value purposeful design.We hear your concerns about parking costs, too; being in the heart of downtown does present challenges, but we’ll continue to help guests navigate the best ways to get around, from MARTA tips to accessible walking routes. The fact that you noticed our outdoor pool means a lot—even if you didn’t have time for a swim, perhaps on your next visit you’ll unwind there after a day of meetings. Please reach out to us directly if we can assist further.
User:Chelly A
Trip type: Friends getaway
Awesome Service DJ and Tad
26 Sept 2025
Demetrius (DJ) was so friendly and service was amazing. Very well spoken and knew a lot about the amenities and services. General Manager, Guest Services / Front Office at AC Hotel Atlanta Downtown, responded to this review Reading your praise for DJ put a spring in our step. He takes real pride in making every guest feel at home, and it means a lot to see his care recognized. You noticed exactly what we aim for: genuine hospitality paired with knowledgeable service, whether it's offering a quick tip about our Zen Garden patio or walking you through the ins and outs of our amenities.We’ll be sure to pass your kind words along to DJ, and we know he’ll be delighted to hear the impact he made during your stay. Next time, allow us to set you up with a craft cocktail in the AC Lounge. Our team loves to recommend their favorite local flavors.We’re grateful for your feedback, and can’t wait to welcome you back for another inspired Atlanta escape.

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Ac Hotel Atlanta Downtown

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