Best Western Acworth Inn

Recent Reviews: 626

• User:Ambassador216250

  Trip type: Family

  Dump

  15 Mar 2026

  Horrible room bad service don't stay here Krushang patel, General Manager at Best Western Acworth Inn, responded to this review Dear Guest,Thank you for sharing your feedback. We’re sorry to see such a strong statement, especially as we always strive to provide a comfortable stay and attentive service to all of our guests.Unfortunately, your review does not include any specific details about the issues you experienced, which makes it difficult for us to understand what may have gone wrong or how we could address it. Our team works hard every day to maintain clean rooms and provide quality service, and most of our guests have very positive experiences.If there was a genuine concern during your stay, we would have truly appreciated the opportunity to assist you while you were here. Please feel free to reach out to us directly with more details so we can better understand your experience.Thank you.

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• User:Alexandra C

  Trip type: Family

  Moldy, unsafe dirty rooms.

  25 Dec 2025

  This was by far one of the worst hotel experiences I’ve ever had, and I would strongly warn anyone against staying here.We arrived at the hotel and immediately felt unsafe. The environment was uncomfortable, with people lingering around and staring, which made us extremely uneasy. Although the front desk employee was polite, the situation itself was unacceptable.When we checked the room, it was clearly not cleaned. The bed was covered in hair, and the bathroom had visible mold, which is especially dangerous because my child has a documented severe mold allergy. This is not a preference — it is a medical concern. We did not use the bed, the bathroom, or stay in the room at all.Despite this, the hotel refused to issue a refund and dismissed the seriousness of the situation. The idea that a family should stay in a room with visible mold and unsanitary conditions is completely unacceptable. I should not have to involve health authorities to have basic hygiene standards taken seriously.This property should be inspected for cleanliness and safety. I would never recommend this hotel to families, especially those with children or health sensitivities. Save yourself the stress and stay elsewhere.

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• User:kelly m

  Trip type: Family

  Infested with BED BUGS 11~7-25

  07 Nov 2025

  ⭐️ 1 Star — Terrible Experience!I do not recommend the Best Western in Acworth. My room had bed bugs, and when I reported it, the staff was rude and completely unhelpful. Instead of addressing the issue professionally, they argued with me and refused to take responsibility. I ended up having to call the police and file a report just to start the process of getting a refund.This was an awful experience from start to finish. If you value cleanliness, safety, and basic customer service, stay somewhere else.Stay was 11/7/25 Bhargav Acharya, General Manager at Best Western Acworth Inn, responded to this review Dear KellymE4893XJ,We are truly sorry to hear about your recent experience and sincerely apologize for the distress and inconvenience you encountered during your stay on November 7th. This is certainly not the level of service or care we strive to provide.Please know that we take concerns like this very seriously. Our pest control team promptly inspected and treated the room following your report, and we’ve reinforced preventive measures to ensure such issues do not occur again.While your reservation was made through a third-party booking site, we wanted to make things right as quickly as possible — a full refund has already been issued directly from our end.Once again, we deeply regret that your experience did not reflect the high standards we uphold, and we truly appreciate you bringing this matter to our attention.Warm Regards,Kush.

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• User:Guide64847577461

  Trip type: Couples

  Basic, clean rooms.

  31 Oct 2025

  Stayed here October 14th. to the 15th. Room was ok, clean and spacious. I was charged a deposit for incidentals when checking in, which is not uncommon. What is, however, is that I have yet to have the deposit returned to me. Other hotels I have stayed at at later dates have all managed to release the funds. I have tried several times to contact the property via email and telephone to request information about my deposit being released, to no avail.When checking out I was encuraged to leave a positive review, which I will once my deposit has been returned to me. Bhargav Acharya, General Manager at Best Western Acworth Inn, responded to this review Dear Guide64847577461,Thank you for taking the time to share your feedback. We’re glad to hear that you found your room clean and spacious, but we sincerely apologize for the inconvenience caused by the delay in the return of your deposit.Please note that depending on your bank or credit card provider, the refund process can take several business days to reflect, even after it’s released on our end. We have reviewed your reservation details and can confirm that the deposit was released from our system — we recommend checking with your bank for the latest update.We also apologize that you had difficulty reaching us. We’re always happy to help and are taking steps to ensure our communication channels remain more responsive.We appreciate your understanding and hope to have the opportunity to welcome you back for a smoother experience in the future.Warm regards,Kush.

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• User:Constance P

  Trip type: Family

  It was exactly what I needed for a good night sleep.

  25 Sept 2025

  Basic, very clean hotel room. EV charger was an extreme and unexpected bonus. Most away-from-home chargers are ridiculously over-priced. I didn't need much charge, but the little bit I got was able to get me home without stopping. Price was surely the best I have seen. Free. Thanks Best Western, you are the best, even in the East. Bhargav Acharya, General Manager at Best Western Acworth Inn, responded to this review Dear 157constancep,Thank you so much for your wonderful review! We’re delighted to hear you enjoyed our clean rooms and especially glad that the EV charger was a helpful bonus for your trip. It’s great to know it made your journey home more convenient. We truly appreciate your kind words about our value and service—your appreciation means a lot to us. Thank you again for choosing Best Western, and we look forward to welcoming you back anytime!Warm Regards,Kush.

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