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Doubletree By Hilton Hotel Atlanta - Northlake

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Doubletree By Hilton Hotel Atlanta - Northlake

locationNortheast, Atlanta - GA

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About Doubletree By Hilton Hotel Atlanta - NorthlakeAbout Doubletree By Hilton Hotel Atlanta - Northlake

Location

This hotel is located in Tucker.

Facility

The hotel has a lift and features 183 rooms. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, safe, cash machine and drinks machine ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (no extra charge). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. A balcony is included as standard in some rooms. The rooms have a queen-size bed and a sofa bed. Extra beds can be requested. A safe and a desk are also available. Additional features include a refrigerator, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, satellite television, a radio and WiFi (no extra charge) are provided as well. A hairdryer and a vanity mirror are available in the bathrooms, which are equipped with a shower and a bathtub. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The outdoor pool complex provides invigorating refreshment. Comfortable sun loungers are available on the sun terrace. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including a gym, aerobics and a spa. Activity coordinators organise an entertainment programme for adults and children.

Meals

Various dining options are available, including a restaurant, a café and a bar. A generous breakfast buffet and lunch offer culinary delights every day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Doubletree By Hilton Hotel Atlanta - Northlake Amenities at Doubletree By Hilton Hotel Atlanta - Northlake

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      CleanStay (Hilton)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Gym

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      Jacuzzi

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      Number of Pools

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      Outdoor Pool(s)

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      Sun loungers

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      Sun terrace

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

228

Very Good

49

Average

29

Poor

17

Terrible

28

Recent Reviews: 351

  • User:David W H

    Trip type: Family

    Disappointing Experience and Poor Customer Service

    rating24 May 2026

    My stay left a bad impression. The biggest issue was how the front desk handled a very small balance on my account. A staff member came to my room, handed me a paper, and told me I had a balance that needed to be settled before checkout. I said okay. About two hours later, I received a call telling me I needed to come to the front desk immediately to settle the account.When I got downstairs, I was told they tried to charge my card and it did not go through, so I provided another card. After all of that, I found out the balance was only about $2. The manager on duty then said there was no card on file, which made no sense because I would not have been able to check in without one. I also had two rooms, so there should have been more than enough authorization already held.That interaction changed my whole view of the stay. It felt unnecessary, unprofessional, and poorly handled.The property itself also needs attention. The hallway had visible water marks, the AC unit was loud, and the bathroom felt outdated. At night, the access setup was also concerning because it felt like there was only one clear way in and out, while other doors did not seem properly secured.Service was inconsistent as well. When food was brought out, there were no napkins or plasticware provided. Overall, the staff did not come across as professional or polished.For a 3-star hotel, I was not expecting luxury, but I did expect basic professionalism, better communication, and a property that felt better maintained. This stay did not meet that standard. Tanika Brown, Owner at DoubleTree by Hilton Hotel Atlanta - Northlake, responded to this review Thank you for sharing your feedback. We sincerely apologize that your experience did not leave a more positive impression. Providing professional, welcoming service is extremely important to us, and we regret that your interactions with our team did not meet those expectations.We understand how frustrating it can feel when there is confusion regarding billing and communication during a stay. While our team was attempting to resolve an account authorization issue, outstanding balance exceeding $100, we recognize that the situation could have been handled with greater professionalism, discretion, and clearer communication.We also appreciate you bringing the additional concerns regarding the condition of the property, guestroom experience, security access points, and food service details to our attention. Your comments have been shared with our leadership team so we can address these opportunities with the appropriate departments.We value all guest feedback, as it helps us improve both our service and overall guest experience. We hope you will consider giving us another opportunity in the future to provide the level of hospitality we strive to deliver.

  • User:STEPHAN C

    Trip type: Solo travel

    Front desk amazing

    rating23 May 2026

    Cynthia chernice Was nothing short of amazing, great attitude, great energy, a breath of fresh air for my one night stay absolutely come back and patronize this hotel. Thank you so much Cynthia. From Stephan C Tanika Brown, Owner at DoubleTree by Hilton Hotel Atlanta - Northlake, responded to this review Thank you so much for your wonderful feedback, Stephan! We are thrilled to hear that Cynthia and Charnice made such a positive impact on your stay. Providing warm hospitality and exceptional service is what we strive for, and we are so happy they delivered an experience that stood out to you.We truly appreciate your kind words and your recognition of their great attitude and energy. We will be sure to share your compliments with them both. Thank you again for choosing our hotel, and we look forward to welcoming you back again soon!

  • User:Coach P

    Trip type: Business

    Excellent staff, but…

    rating14 May 2026

    Unfortunately old and outdated. Not what I was expecting. Originally two days booked, i checked out after one night. Staff was lovely and vibrant, cookies were good. Ms. Aja deserves to be celebrated. Tanika Brown, Owner at DoubleTree by Hilton Hotel Atlanta - Northlake, responded to this review Thank you for taking the time to share your feedback. While we are sorry to hear the hotel did not fully meet your expectations, we truly appreciate your kind words about our team. Providing warm and welcoming service is very important to us, and we are delighted to hear that Ms. Aja made such a positive impression during your stay. We will be sure to recognize and celebrate her for her outstanding hospitality. We also appreciate your comments regarding the property, as guest feedback helps us continue to improve. Thank you again for staying with us, and we hope to have the opportunity to welcome you back in the future.

  • User:Tahj the K

    Trip type: Family

    Margaret was a great employee and I love to come back to Doubletree

    rating12 May 2026

    Margaret was a great employee and I love to come back to Doubletree charnice b, at DoubleTree by Hilton Hotel Atlanta - Northlake, responded to this review Thanks for the wonderful feedback, we are delighted that Margreat made your stay enjoyable She really takes pride in helping all her guests. Please come back to stay with us.

  • User:Johnathan W

    Trip type: Solo travel

    Fantastic service

    rating12 May 2026

    Great service and clean rooms all you can ask for . Charnice was fantastic charnice b, at DoubleTree by Hilton Hotel Atlanta - Northlake, responded to this review Johnathan W Thanks for the wonderful feedback, Charnice love to makes all her guest happy. We are delighted to hear that you enjoyed your stay with us. Please come back to stay with us.

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