Embassy Suites Atlanta Airport

Recent Reviews: 1815

• User:Sunshine46912486969

  Trip type: Family

  Choose Airport North instead

  19 Apr 2026

  The initial interaction with the front desk was unpleasant. It felt as if me checking in was a problem. I believe the agent's name was Cynthia or something with a C. I greeted her and complimented her nails and her response was "may I have the ID and credit card you used for the reservation." No, thank you, hello how are you doing, welcome to Hilton, or Embassy Suites NOTHING. She treated her coworker Ken the same way. My card was charged an extra $100 and after asking why she stated it was for incidentals not informing me prior to the charge. The first room was dirty and outdated with stained furniture. After expressing to Ken my desire to change rooms, he nonchalantly asked me to explain what was dirty in the room, as if it being dirty was not enough. The second room was just as dirty and outdated so someone from housekeeping was sent to the room. After taking pictures and conferring with the front desk I was moved to another room that was just the same. The only reason I did not ask to cancel my reservation was because the room was for my niece to get ready for her Sr prom and we were already pressed for time. The housekeeper asked why didn't we ask for a renovated room as I didn't know anything about renovated rooms. We were moved for a fourth time to a renovated room that was cleaner and more spacious. The floor was still sticky and the toilet seat did not fit the toilet properly practically about to come off. The cleaning is still not up to par. There's supposed to be 2 complimentary waters in each room, there was only one and I was even getting brushed off for that. It was loud partying after 1am. Breakfast was subpar, the omelet was the best thing. Mr. Nate did an amazing job. It was seasoned well and tasted delicious. The hot items were cold and flavorless. The waffle mix dispenser needs to be fixed. The staff in that area was extremely pleasant and accommodating. Mark has a welcoming personality and made checkout easy. Guest Services, Owner at Embassy Suites by Hilton Atlanta Airport, responded to this review Thank you for taking the time to share your detailed feedback. We regret that several aspects of your stay—from the initial front desk interaction, room conditions, noise, and breakfast experience—fell short of our standards. This is not the level of hospitality we strive to provide, and your comments have been shared with our leadership team for immediate review and follow‑up.We do appreciate you recognizing Mr. Nate and Mark for their service, and we’re glad they were able to make a positive impression. Your feedback is valuable and will be used to improve both our service and accommodations.

  Read more

• User:Voyage51212309108

  Trip type: Business

  Unacceptable behavior from van driver

  18 Apr 2026

  Hotel stay was pleasant. Front desk was helpful and kind. However, the older van driver on duty on 4/19/26 during the afternoon was very rude and undeniably aggressive behind the wheel. He raised his voice to me commanding me that I get in the van, in front of my wife while I helped her with her luggage. Completely unacceptable behavior from a visibly disgruntled employee with no sense of manners whatsoever. Guest Services, Owner at Embassy Suites by Hilton Atlanta Airport, responded to this review Thank you for sharing your feedback. While we’re pleased to hear your overall stay and front desk experience were pleasant, we regret the interaction you described with our shuttle driver. The behavior you outlined is not acceptable and does not reflect our service standards. This matter has been documented and shared with our leadership team for immediate review and corrective action. We appreciate you bringing this to our attention and thank you for staying with us.

  Read more

• User:truevans

  Trip type: Family

  What Happened to this Place?

  29 Mar 2026

  We stayed here in the past and were always happy with the park and fly option. It's been several years, but we tried it again, and were so disappointed. Room was typical, but worn and outdated; breakfast was chaotic making it hard to find what you need. Most staff were nice, but when we complained about the AC not working in our room as we were leaving, the staff became very rude and belligerent. Turns out, many patrons were complaining about the AC, including airline crew. Won't be returning! Guest Services, Owner at Embassy Suites by Hilton Atlanta Airport, responded to this review Thank you for your feedback and for returning to stay with us again.I apologize that this visit did not meet your expectations. We understand how frustrating the room condition, breakfast experience, and especially the AC issue must have been. The HVAC outage did impact multiple rooms, and I regret both the inconvenience and that your concerns were not handled with the professionalism you deserve.Your feedback is being addressed with our team as we work to improve both our service and overall guest experience. We truly appreciate your past loyalty and hope you’ll consider giving us another chance in the future.

  Read more

• User:Dream54882540597

  Trip type: Solo travel

  Call first!!

  28 Mar 2026

  I was gong to give this a 2 because the front desk lady was nice. But then I remembered she was never at the desk between 9am and 10am, with nobody else to cover for her, while she went to get leftovers from breakfast. My flight into ATL was super early so I can’t check in for another 4hrs. So there won’t be a room review, unless it needs one later. Now…onto the hotel itself. If you enjoy the odor of marijuana, welcome home!! I’m presently in the lobby looking up and painters cloths hanging all over half of the 5th floor. A sign at the desk says they’re doing renovations. So that explains that. Would have been nice to see that information prior to booking. Not a fan of being woken up by the sound concrete being mixed and dry vacs. But at least the cloths are there to provide some dust mitigation, I assume. The furniture in the public spaces is an interesting mix. The renovated stuff, pretty nice. The pleather cloth couches and chairs, wow!! Looooong overdue to be replaced!! I’ll attach pictures. Oh, a customer is back at the desk trying to find a luggage cart, still. Apparently the hotel only has a single one. Looking around this place gives off vibes of a run down nearly abandoned shopping mall from the 1960s that still has two stores somehow still open and trying to cling on. I tried to change my reservation on the Hilton Honors App since I’m a member. I found another Hilton property with vacancy. The rep on the phone said I’d be changed the cancellation fee because I had already checked in. It’s almost 11am. Early check in is at 3pm. So how’d I check in? oh! Because the Hilton App told me it was time to check in yesterday and I got tonic which room I would stay in. So apparently I’m locked into this property unless I want to just eat what I’ve already paid, but yet I can’t get to the room that I’m supposedly already checked into. Makes sense. If you’ve made it this far, thanks! I hope this was informative and helpful. I’d advised anyone to call first and see if the renovations are done before booking. Guest Services, Owner at Embassy Suites by Hilton Atlanta Airport, responded to this review Thank you for taking the time to share such detailed feedback—we truly appreciate it.I sincerely apologize for your experience, as this is not the impression we want any guest to have. The lack of front desk coverage during that time is unacceptable, and your comments will be addressed directly with our team to ensure proper coverage at all times.Regarding the renovations, we are actively working to improve the property, but I apologize that this was not communicated clearly prior to your arrival and that the associated noise and conditions impacted your stay. We are making every effort to minimize disruption, though I understand that was not your experience.I also regret the concerns you raised about cleanliness, odors, furnishings, and limited equipment such as luggage carts. These are all being reviewed internally, as they do not align with our standards.In regard to your reservation, selecting a room through the Hilton Honors app can place the reservation into a checked-in status, which limits modification options. However, we understand how frustrating that can be—especially when you have not physically received your room—and we will review this with our team to ensure clearer communication moving forward.We appreciate your honesty, as it helps us improve, and we apologize again that your stay did not meet expectations.

  Read more

• User:Trek06695713686

  Trip type: Family

  No AC for days, no manager onsite, ran out of fans. Rooms 75-81 degrees.

  26 Mar 2026

  No AC for days. Ran out of fans, rooms between 75-81 degrees. No manager onsite to talk to. Guest Services, Owner at Embassy Suites by Hilton Atlanta Airport, responded to this review Thank you for your feedback. I sincerely apologize for the discomfort you experienced.We did have a property-wide HVAC outage that impacted multiple rooms, and I understand how frustrating it was to have limited fan availability during that time. Please know the issue was being actively worked on, and we regret the lack of relief options.I also apologize that a manager was not readily available when you needed assistance—that is not the level of accessibility or support we aim to provide.Your concerns are being addressed with our team, and we truly appreciate you bringing this to our attention.

  Read more