Hampton Inn Atlanta Northlake

Recent Reviews: 1103

• User:Joell B

  Trip type: Friends getaway

  Great customer service

  16 Dec 2025

  I came back again n Charnice bell was there omg such a wonderful lady she everything yall need amazing customer service 10/10 Sandra Monsalve, Guest Services / Front Office at Hampton Inn Atlanta-Northlake, responded to this review Thank you so much for coming back and for sharing this wonderful feedback! We’re thrilled to hear that Charnice Bell made such a positive impression during your visit. She truly embodies the level of customer service we strive to provide, and your kind words will be shared with her and our team. We appreciate your support and look forward to welcoming you again soon.

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• User:Clyde W

  Trip type: Family

  We’ve had better

  05 Sept 2025

  Staff was very welcoming and the hotel was in a great location. We stayed in room 226 for one night. The room smelled like a wet dog, and the air conditioner shut off in the night like it had a motion detector on it. This was way below the expectations we we had for Hampton Inn over the last 30 years. Sandra Monsalve, Guest Services / Front Office at Hampton Inn Atlanta-Northlake, responded to this review Thank you for taking the time to share your feedback. We’re glad to hear that our staff made you feel welcome and that you found our location convenient. However, we sincerely apologize for the issues you experienced in room 226, including the unpleasant odor and the air conditioner shutting off during the night. This is certainly not the level of comfort or quality our guests expect from Hampton Inn, especially given your long history with the brand. Your comments have been shared with our maintenance and housekeeping teams so these concerns can be addressed promptly. We truly regret that your stay fell below expectations and appreciate you bringing this to our attention.

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• User:khayraymundo

  Trip type: Business

  Big bathroom

  22 Mar 2025

  Stayed overnight. Easy check-in. Big bathroom for a very small room. Only concern was there was hair on one of our towels. We also ran out of shampoo from the dispenser. Front office just needed to be asked for complimentary water (Hilton honors ) Sandra Monsalve, Guest Services / Front Office at Hampton Inn Atlanta-Northlake, responded to this review Thank you for sharing your feedback. We’re happy to hear that you enjoyed an easy check-in and appreciated the bathroom space. We sincerely apologize for the issue with the towel and for the shampoo dispenser running out—this is not the standard we aim to provide, and your comments have been shared with our housekeeping team for follow-up. We’re also glad our front office team was able to assist with complimentary water as a Hilton Honors benefit. We appreciate you bringing these matters to our attention and hope to welcome you back for a more seamless stay in the future.

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• User:Theresa M

  Trip type: Family

  Nice room, decent breakfast

  11 Oct 2024

  Stayed here for almost a week and had a great experience. Nice staff, plenty of free parking, decent breakfast, 4 nice luggage carts, always have ice cold fruit infused water in the lobby, bathroom has lots of counter space, laundry is $3 to wash and $3 to dry card only. Breakfast review: The food was cold most of the time, lots of condiments/toppings like shredded cheese, hot sauce, salsa, nice yogurt selection usually two different brands and lots of flavors, if you stay longer than a day, the hot items usually are different each day. The 1st day the breakfast potatoes weren’t cooked enough and the sausage was cold. The 2nd day no potatoes, barely any seating due to a large group, sausage was cold. The 3rd day the potatoes needed to be cooked longer, bacon was the thin kind, scrambled eggs, food was actually hot. The 4th day the potatoes needed to be cooked longer yet again, cut up sausage was really yummy. The 5th day they had small cheese omelets that barely had any cheese, regular sausage links, potatoes were cold, and not as many choices for yogurt. They have a waffle maker but there could be a long line if it’s busy as there’s only 1. Not enough seating for breakfast especially when large groups come and the tables and chairs are too close together that they’re in the way and you can’t walk in between. The staff are good about refilling food and supplies and cleaning tables. The breakfast is open 6-10am everyday which is nice.

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• User:reviewer0101

  Trip type: Family

  Great stay except for an unfriendly team member

  16 Aug 2024

  Overall, we had a pleasant stay! The room was clean and comfortable, and the breakfast had a nice selection. Each team member was great except for one female, which is why I'm giving this review only 3 stars. It was a Thursday evening and I went down for coffee. There was no coffee so I politely asked the front desk person whether there was any available. She offered to make some, which was very nice of her. I then asked whether she knew how long it would take. I was planning to wait upstairs in my room and just come back down later. This is when the conversation turned odd. She became sarcastic and shrugged her shoulders like, "How would I know?" I quickly explained I was going to go upstairs to wait so would it be 5 minutes or like 30 minutes. She shrugged her shoulders big time and put her hands up again to say, "How would I know?" It was the snarky tone, the shrug of the shoulder, the hands up in the air that bothered me - almost like she wanted to say, "What a dumb question you're asking." This soured my experience at this hotel.

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