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Hilton Garden Inn Cartersville

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Hilton Garden Inn Cartersville

locationNorthwest, Atlanta - GA

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About Hilton Garden Inn CartersvilleAbout Hilton Garden Inn Cartersville

Location

This hotel welcomes guests in Cartersville.

Facility

The hotel has a lift and features 108 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, cash machine and drinks machine. Wireless internet access in public areas allows guests to stay connected. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket and souvenir shop. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a 24-hour security service, medical assistance, a transfer service, room service, a laundry service and a coin-operated laundry. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A desk is provided. Additional features include a refrigerator, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a TV and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a whirlpool bath, as well as a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The hot tub in the pool area promises pure relaxation. For those who wish to stay active while on holiday, the hotel offers tennis. Water sports available at the hotel include water skiing, jet skiing, sailing and diving. Sport and leisure facilities at the hotel include a gym and aerobics. A spa and a sauna are available in the wellness area.

Meals

Various dining options are available, including a restaurant, a café and a bar. A continental breakfast guarantees a great start to the day. Staff are also happy to provide children's meals.

Payment

The hotel accepts the following credit cards: American Express, VISA and MasterCard.

Amenities at Hilton Garden Inn Cartersville Amenities at Hilton Garden Inn Cartersville

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Continental Breakfast

  • Sport/Entertainment

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      Aerobics

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      Diving

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Jet Skiing

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sailing

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      Sauna

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      Sun loungers

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      Sun terrace

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      Tennis

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      Water Skiing

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

489

Very Good

149

Average

65

Poor

28

Terrible

41

Recent Reviews: 772

  • User:Chris E

    Trip type: Family

    Don't trust Hilton to hold your room

    rating28 Mar 2026

    Booked a room for halfway trip to florida back in November 2025 for spring break trip March 2026. Got to hotel at midnight tired as hell and bellhop said someone gave my room away. Told me they didn't have any rooms but that they booked me a room down the street at another Hilton related hotel. Drove to that hotel they had never heard of us and there was no booking. Went back to Hilton Garden And they said they had no rooms. After we complained they said they would try to get us one. They made us sit for 2 hours until 3:00 a.m. while they put a room together only to come out and say someone was in the room. Not getting to bed at 3:00 a.m. after driving all day and booking the room way ahead of time isn't acceptable. Called about 10 hotels from Cartersville to macon and all said fully booked due to cherry blossom festival. Ended up getting coffee and driving all night. Thanks for ruining this part of my trip Hilton. The staff member who gave our reservation done way ahead of time and paid for away should be reprimanded. I don't even care if it's free I'm not staying at a Hilton again and this review is going to be copied everywhere I can possibly put it. I have a large social media following and it'll be on there asap. Unacceptable and horrible service.Didn't even give us points, a free stay or anything to make things right. Didn't even help cancel the reservation they gave away. I had to call after the fact and do it myself. Mahlon Powell, Owner at Hilton Garden Inn Cartersville, responded to this review We apologize for the awful night you encountered at our hotel. The employee has been reprimanded and suspended due to the actions that caused you and your family a horrible inconvenience. We do not run our business like this. It was unacceptable and will not be tolerated. If in the future you will give us another chance to make it right, we will exceed your expectations.

  • User:Tyra J

    Trip type: Family

    Disappointing Stay: Poor Cleaning & Safety Issues

    rating20 Sept 2025

    The room was recently renovated, but unfortunately, it did not meet my expectations for cleanliness. We found food crumbs on the floor next to the bed, and there was hair all over the shower. There was also a huge stain on the wall. In addition, the AC unit was missing the bottom cover, leaving wires exposed, which felt unsafe and unappealing. Mahlon Powell, Owner at Hilton Garden Inn Cartersville, responded to this review We are sorry to hear we did not exceed your expectations during your stay. The feedback is appreciated and will be shared with the team. We hope you give us another chance to serve you again.

  • User:essjaydubb

    Trip type: Family

    Great location, but A/C only works if you're moving around the room. (motion sensors)

    rating02 Aug 2025

    We recently stayed here for a couple nights while visiting family in the area. This property, and, in fact, the whole town of Cartersville, was a very pleasant surprise! The Hilton Garden Inn is located conveniently near shopping, restaurants, and activities. Lots of options! The hotel itelf appears freshly remodeled. It was clean, fresh and welcoming. Front desk staff very friendly. Check in was a breeze (I checked in on the app, but always prefer to get physical room keys). Room was clean, spacious, and had nice touches like plenty of lamps, charging portals, surface space. Bed was reasonably comfortable. Pillows a little "limp" but I'm a brat and always bring my own! Breakfast, which wasn't free but that's OK - was pretty good, and came quickly. It's not the best breakfast I ever had, but the service was great, the food was freshly prepared, and you can't beat the convenience. My one complaint - and it's almost a deal breaker - is that darn motion sensing thermostat. We woke both nights, multiple times, burning up - even drenched in sweat! The a/c would only come back on if you got up and moved around the room, and even then, it didn't stay on very long. This is not acceptable. I didn't think to call the front desk to see if that could be adjusted by them. I will be returning to Cartersville frequently in the future, due to several family members living within 30 minutes of the area - but i won't stay here again unless I can get some confirmation that there's a solution to that thermostat issue. I'm far too old and cranky to sleep "hot"!

  • User:Karen G

    Trip type: Family

    June 2025 Alert: Pool is GONE, No Fitness Room!

    rating27 Jun 2025

    I love Hilton, but this stay has been rough. Pool has been filled in with concrete, fitness center is closed and under construction, and front lobby is covered in plastic while renovating. We are here for a baseball tournament for 6 nights and we were really looking forward to the pool and fitness spaces for the players and families, especially in the June heat. Staff has been lovely, the rooms are newly renovated, and it’s a great location near shopping and dining. Online photos of the hotel and amenities have not all been updated across platforms and reservation sites to reflect the changes. Don’t be fooled!

  • User:stonerhill1

    Trip type: Couples

    not the best

    rating18 Mar 2025

    the hilton garden inns are a good choice but not this one rooms are redone but they are sparce bathe nroom is so small you just about have to put your foot in comode to get in shower front desk people are not the best daniel the nmaintance man should be the manager he is the only one i would say knoes what is good customer service Mahlon Powell, Owner at Hilton Garden Inn Cartersville, responded to this review We are sorry to hear we did not exceed your expectations during your recent stay. The feedback is appreciated and will be shared with the team.

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