Holiday Inn Express Atlanta Airport - North

Recent Reviews: 42

• User:CheapTourists

  Trip type: Couples

  Avoid Here

  07 Jun 2026

  Pretty rough stay and honestly the worst Holiday Inn I’ve ever stayed at. So many things just kept compiling, it was almost comical. To start, they offer a free airport shuttle yet their automated phone answering provides incorrect information on pickup and after calling the front desk, you are instead to be picked up in a bus that does NOT say Holiday Inn on it and instead Motel 6 (huh?). While at the hotel, the trash was never taken out during our entire stay in the hall and it was extremely messy and dirty. This carries into the rooms as our floor was incredibly sticky and you could hear the pull from your shoes on the floor which made you feel like you were in a disgusting McDonald’s. There was also a large black hair in the bathroom sink when we arrived so obviously cleaning is lacking here. Elevators also haven’t been checked in over 3 months and they were extremely slow and unreliable. The location is also a bit rough and not safe to walk around (especially at night). Also absolutely skip the attached Mexican restaurant as it was even worse. Just really disappointing as I really like Holiday Inn and it’s my preferred brand of stay but not this time. Giant swing and a miss. I could not wait to check out and head home. Soci Assist, Other at Holiday Inn Express Atlanta Airport - North By IHG, responded to this review Hi AJ,We sincerely regret the challenges you faced during your stay. Your detailed feedback about the shuttle service, cleanliness, and overall experience is invaluable in helping us address these issues. We strive to provide a comfortable and safe environment, and it's clear we fell short this time. Your loyalty to Holiday Inn is important to us, and we hope to restore your trust in the future.- The Staff at Holiday Inn Express Atlanta Airport - North

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• User:Julius P

  Trip type: Business

  Check in

  03 Apr 2026

  I had a great experience checking in thanks to Qubilliah. As a Diamond member, I understand upgrades aren’t always available, but she went above and beyond to make up for it by speeding up my check-in process and providing complimentary parking. Her professionalism, efficiency, and willingness to take care of guests did not go unnoticed. Truly appreciated! Soci Assist, Other at Holiday Inn Express Atlanta Airport - North By IHG, responded to this review Hi Julius P,We're thrilled to hear about your positive experience with Qubilliah during check-in. It's wonderful to know her professionalism and efficiency made a difference in your stay. Your feedback about her efforts to enhance your experience, even without an upgrade, is truly valued. We’re grateful for your kind words and for being a Diamond member.- The Staff at Holiday Inn Express Atlanta Airport - North

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• User:Christina S

  Trip type: Couples

  Shai is a gem: positive, polite, and professional.

  02 Mar 2026

  Shai is a gem: positive, polite, and professional. She helped up get checked in early with no issues. Hotel was modern, clean, spacious, and in a safe area. We will definitely come back anytime we need a place to stay near the airport. Soci Assist, Other at Holiday Inn Express Atlanta Airport - North By IHG, responded to this review Hi christinasE3644UN,It's wonderful to hear about your positive experience with Shai and our hotel. Her dedication to providing a seamless check-in experience truly shines through. We're glad you found the hotel modern and clean, and that you felt safe during your stay. Your feedback means a lot to us, and we’re thrilled to know you’ll consider us for future visits near the airport.- The Staff at Holiday Inn Express Atlanta Airport - North

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• User:Escape40703212580

  Trip type: Family

  Just a hotel

  22 Feb 2026

  This hotel will not be added to my favorites. It has so much potential, but it’s clear they are severely understaffed. The employees who are there work extremely hard to keep guests happy, but there simply aren’t enough of them to properly manage everything.The breakfast itself was great. However, I found it very unprofessional when the lady cooking breakfast asked us to leave a good review but specifically mention that breakfast is better on the weekends when she works. It felt inappropriate to single herself out at the expense of her coworkers. That lack of teamwork was noticeable.Our room was not cleaned properly. The floor was sticky, and the bathtub was dirty. The front desk associate was so overwhelmed — working alone — that I didn’t even want to add to his stress by complaining, so we ended up cleaning the tub ourselves with soap.Management needs to be more present and involved. This hotel would greatly benefit from additional staffing and stronger leadership. Employees were not wearing name tags or uniforms, so it was difficult to tell who actually worked there.There is real potential here, but without better staffing, teamwork, and oversight, the guest experience suffers.Unfortunately, my family will not be returning.

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• User:Derriçk R

  Trip type: Couples

  Amazing

  13 Jan 2026

  Ok so I booked on line and called the hotel right after or either I called before I booked hell I can’t remember but anyway when I called this hotel and the greeting I got was from Ms. Shai answered and omg her tone her voice sold the hotel and I think I called several times asking different questions instead of asking everything at one time no matter ms shai answered everything with pleasure and grace. Ms Shai did that amazing customer service from the start she set the tone.After I need something from the desk on the first short I came in contact with with Ms Q wow these ladies are setting the tone those two ladies are dominating the industry.Now for breakfast I’m very familiar with it meeting Queen Sheba her energy her smiling and jokes set the tone for me when I went to work when I got to my job I remember the joke and I set the positive energy at my job that u Queen.Next the Room attendant that cleaned my room I don’t know her name I was in 600 that young lady she is the strength behind the front desk along with the others make a great team. Lastly the engineer or houseman I passed everyday positive energy spills from him and Ms Anna wonderful energy and smile.To the manager that was on duty when I can to the desk You g Man U have an amazing group of ppl working with u continue to appreciate and acknowledge them for their hard work and they will always show up and show out Soci Assist, Other at Holiday Inn Express Atlanta Airport - North By IHG, responded to this review Hello,Your feedback truly means a lot to us! We're delighted to hear about your positive experience with our team members, especially Ms. Shai, Ms. Q, and Queen Sheba. It's wonderful to know that their warmth and professionalism made such an impact on your stay. We're also glad that the room attendant and our engineer contributed to your enjoyable visit. Your kind words about our staff's energy and dedication are greatly appreciated, and we'll be sure to share your compliments with them. Thank you for highlighting the great teamwork and spirit at our hotel.- The Staff at Holiday Inn Express Atlanta Airport - North

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