Hometowne Studios Atlanta Ne - Norcross South

Recent Reviews: 27

• User:FarAway32678956481

  Trip type: Solo travel

  CLOSE THIS NASTY PLACE DOWN!!!

  04 Feb 2025

  Disgusting place, Dirty PTAC system smelled like smoke, stayed off for 45 minutes. Dirty bed, roaches on the floor, in the shower, and under the microwave. There were nails in the chairs, no cable for 21 days, confronted the front desk worker said they would handle it but never did. They didn't even check on me to see if the job was done. I ordered a non-smoking room, but some fools stayed outside in front of my door day and night, cursing, drinking, and smoking weed and cigarettes everyday. I told Red Roof about this they only gave me one free day, Really? After 21 days in hell that's all you have to offer? Very classy of you. When I requested more days they said no and closed my case, you guys are sick and inhumane, never rent from these people their not worth it. Madison Velian, Marketing at HomeTowne Studios Atlanta - Norcross South, responded to this review Dear FarAway32678956481, We are sorry to hear your recent experience at the HomeTowne Studios Atlanta NE - Norcross South did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback.  Sincerely,SamanthaRed Roof Management RediResponse Specialist

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• User:Cameo S

  Trip type: Couples

  Don’t do it!!!

  23 Jul 2023

  By no means do not read the first reviews! That's how I was trapped and setup by Priceline! Read all the reviews... This place should be closed down and condemned! Roach infested!!! If you want to bring them home then stay here!! The health department of Norcross are not doing there jobs because by no means should this place be on any booking site or should be booked by anyone!! The experience I had there was horrific! People literally live there. Garbage and trash everywhere around the site. Rats yes!Their rooms smell awful, the front desk staff, she is the most disrespectful rude unprofessional person I ever met! It's a hit or miss if you get an AC that works in your room. But what you will get is an abundance of roaches coming from every direction. A 4 night stay end up being a 1 night, lost our money because they don't give back refunds regardless of the horrible conditions.Also, don't look for the $50 deposit back. Sitting in the lobby for 4 hours waiting for a room, the police was called on the front desk clerk, every other person who came in was irate with this place and the conditions. At that time people didn't have hot water for 2 days! Not to mention, you will only get one roll of toilet paper which doesn't matter cuz we were out of there. The roaches was using it anyway. I was too disgusted and didn't have time to take pics or record! We were busy trying to kill them! RediResponse Specialist, Marketing at HomeTowne Studios Atlanta - Norcross South, responded to this review I appreciate you sharing your feedback following your stay at the HomeTowne Studios Atlanta NE - Norcross South, Cameo. I was so saddened to read that your stay fell short of your expectations due to the insects and rodents you reported, your unprofessional interaction with front staff, the condition of the room amongst other details that hindered a positive experience with us. Let me sincerely apologize for the impression this left with you. It is important to know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry and I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be and also to address the other concerns to make changes to improve the quality of your guest services. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Devorine RediResponse Specialist

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• User:VinnieAtlanta

  Trip type:

  Stay here only if the other option is sleeping in your car.

  05 Jan 2023

  The staff was nice and friendly. They asked me to initially about 15 lines that the print is so small that my iPhone magnifier glass can't even make it readable. The room was not dirty but everything is very very low quality. No toilet paper, The toilet seat is broken. There was no bug or roaches. There were two clean tiles and maybe a clean bed. But the floor was dirty, the kitchen was dirty, and the everything feels nasty. For $51 plus tax, I guess I got what I paid for.

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• User:Nursingwlove729

  Trip type: Business

  Good people

  12 Oct 2022

  I stayed at the hotel in Jersey last week. So my next assignment was in Atlanta so I found this hotel close to the main highway. I enjoyed Jersey trip and was glad to see that this hotel offered great southern hospitality as well. Very nice people. The guest here are truly extended stay guest and also made me feel at home. Most have stayed for years and just love it. Thank you Nicole and the team for a wonderful stay!

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• User:Neil-5-4636807536786

  Trip type: Couples

  Will definitely be back!

  22 Sept 2022

  The check in staff was nice and pleasant, the room was nicely cleaned. We asked for extra towels and Nicole helped us with that in a timely manner. The price rate for the room was just what we were looking for, will definitely book again!