Hyatt Place Atlanta/Alpharetta/North Point Mall

Recent Reviews: 953

• User:Susi M

  Trip type: Family

  Horrific Stay Blood Stained Mattresses

  01 Jun 2026

  Horrific experience, you would be better off sleeping in your car! Air conditioning not working, shower leak and sink clogged, front desk said no tech on site to fix and no rooms available to move us to. I had four separate rooms booked for a family event. All four rooms were never made up and no new towels provided even after I was promised three days in a row it would occur. Imagine chasing staff down and asking front desk daily just to get new towels. Towels had to be used daily to soak up water from the shower leak. They advised me they were short staffed on housekeeping but that they would bring me new towels. Never happened until the last night of a four night stay. Someone finally came to one of the rooms at 9:00 PM after we had been gone all day to change the sheets clean the room and provide new towels, only to find the mattress stained with blood when they took off the sheets! I was horrified and disgusted!! To think we were sleeping in this, is unacceptable. I asked every day to speak to a manager, and was told he wasn’t on site. For four days, they had no manager on site? Even after I checked out and I would call to speak to him, I was given 100 excuses. He’s in a meeting, he’s not here, he will call you back etc. This manager, “ Tyshion Williams” never called. So unprofessional and unacceptable no matter what hotel it is. I finally filed a dispute with my Credit Card company. There is a great Marriott across from Avalon that I would highly recommend, or any hotel other than this one even your car would be a better stay than this nightmare!

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• User:Kristine M

  Trip type: Couples

  Do not waste your time.

  23 May 2026

  By far, the worst hotel experience ever. We attempted check in 2 hours after the “check-in” time. We were told room service wasn’t ready. After speaking with the manager, we were told they had 2 unexpected housekeeping issues and the manager was actively cleaning the rooms himself. We were in town for a concert and were told to go enjoy the show and our room would be comped and ready upon our return. We come back 5 hours later to check-in. We were given our room key only to find the room was occupied. Back to the lobby we go to be checked in to another room to find it too is occupied. Back to the lobby yet again and this time told there were no rooms available. Not only was this a waste of our time, but the bigger issues is the lack of concern regarding the safety and security of the guests. In a world where most carry, this night could have ended tragically. Further, what hotel doesn’t use a computer system to track the reservations and occupancy of the rooms. Do yourself a favor - do not waste your time with this location.

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• User:D9365ZZjoes

  Trip type:

  Not worth the price

  02 May 2026

  Very underwhelming, staff was polite. Room was basic ( and not ready at 4pm) . Would not stay here again Hyatt has many better properties elsewhere. This one should not be branded as a Hyatt.

• User:Will B

  Trip type: Couples

  Just dont stay

  04 Apr 2026

  My stay at the Hyatt hotel was extremely frustrating and unacceptable.I booked a specific room directly through their website, only to be told at check-in that my reserved room was not available. After driving almost 2 hours to this location because their website stated that this room we booked was available and to be told its not available was the first of a really horrible experience at this location. Instead of properly resolving the issue, I was forced to accept a different room that I did not want. But was quick to offer points to try to appease us. We care nothing about them points unless it covers a free day.( which they was not offering) That alone set a poor tone for the stay.The situation got worse when I discovered there was no hot water. When I brought this to their attention, the staff offered no real help or solution. I was told it was due to a high volume of guests using the showers, which is not a valid excuse—hot water is a basic expectation at any hotel. It was also clear that other guests were experiencing the same issue, making it even more concerning that management failed to address it. They also stated that they called their maintenance personal who also refused to come back to the address the issues. Which left all guest with NO Hot water. When we asked about. since no one is addressing the issue about the no hot water and had to wait until the next day to bathe can we be comped for that day for the really big inconvenience. They stated "NO! but we can check you out" so now we are like "thats your solution to this". So guess what, we checked out and demanded a full refund, (which they gave) To top it off, the phone in my room did not work at all. I couldn’t call the front desk or dial out, which made it even more difficult to report the ongoing problems or get assistance.Overall, this experience showed a complete lack of preparation, accountability, and customer service. Between not honoring reservations, failing to provide basic amenities, and offering no real support, I would not recommend this location to anyone.

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• User:JohnB2711

  Trip type: Solo travel

  A Flawless First Stay at Hyatt Place

  02 Apr 2026

  I recently stayed at the Hyatt Place Atlanta/Alpharetta/North Point Mall from March 23–25 while in town for a concert, and I was beyond impressed. This was my first time ever staying at a Hyatt property, and they have certainly set a high bar for future travels.A few things that really stood out:Cleanliness: The hotel was absolutely immaculate. It’s clear that the housekeeping team takes great pride in the property, as every corner was spotless.Staff: The team was incredibly courteous and professional. Their hospitality made me feel welcome from the moment I checked in.Breakfast: The morning breakfast was fantastic! It was the perfect way to start the day and far exceeded the standard "hotel breakfast" expectations.I’m honestly amazed by the quality of this stay. If you’re looking for a clean, comfortable, and friendly place to stay in the Alpharetta area, I cannot recommend this location enough. I’ll definitely be looking for Hyatt properties for my future trips!

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