Inn At The Peachtrees, An Ascend Hotel Collection Member

Recent Reviews: 1230

• User:Jay B

  Trip type: Family

  Terrible customer service

  30 May 2026

  I had a terrible experience they stole my deposit and stopped answering the phones…..front desk agent was extremely rude and walked in on my girlfriend while she was undressed and proceeded to tell her it’s not his problem meanwhile trying to continue a conversation while she’s naked……this isn’t a safe location for women I wouldn’t recommend this place to anyone in Georgia! Guest Relations Manager, Owner at Inn At The Peachtrees, an Ascend Collection Hotel, responded to this review Dear Valued Guest, Thank you for taking the time to share your experience. We are deeply sorry to hear about the serious concerns you described and regret that your stay left you feeling so disappointed and frustrated.We sincerely apologize for the issues regarding your deposit and for the difficulty you experienced when attempting to reach the property afterward. We understand how upsetting it can be when questions or concerns remain unresolved, and we regret the frustration this caused.We are especially concerned by your comments regarding the interaction with our front desk staff and the situation involving your girlfriend's privacy. Every guest deserves to feel respected, comfortable, and secure during their stay, and we are very sorry to hear that this was not your experience. The concerns you have raised are taken very seriously, and we understand why this situation would have been upsetting.Providing professional service, respecting guest privacy, and maintaining a safe and welcoming environment are fundamental expectations, and we regret that your experience did not reflect those standards.We appreciate you bringing these matters to our attention. Feedback such as yours is important and helps identify areas where immediate review and improvement are needed. We are truly sorry that your stay resulted in such a negative impression, and we regret that we did not provide the level of service and hospitality that every guest deserves.

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• User:mc0yne

  Trip type:

  Rooms under construction. Rooms are not complete and property is a mess from all of the construction.

  16 May 2026

  Terrible. Rooms are not complete from construction. Construction going on throughout the property. Friends had to scramble to rebook at other hotels. Guest Relations Manager, Owner at Inn At The Peachtrees, an Ascend Collection Hotel, responded to this review Dear mc0yne, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and the disruption caused by the ongoing construction during your stay.We sincerely apologize that the condition of the rooms and property did not meet expectations. Guests should never feel that accommodations are incomplete or unfinished upon arrival, and we understand how frustrating and disappointing this must have been for both you and your friends.We also regret the inconvenience caused by the construction activity throughout the property and are very sorry to hear that members of your group felt the need to seek accommodations elsewhere. We understand how stressful and disruptive that situation can be, especially while traveling.While improvements and renovations are intended to enhance the property long term, we recognize that the guest experience during this process is extremely important, and we regret that this was not handled in a way that provided a comfortable stay.Thank you again for sharing your honest feedback. Your comments are appreciated and will be shared with the appropriate teams as we continue working to improve both the property and the overall guest experience.

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• User:Eric P

  Trip type: Family

  Amazing

  27 Apr 2026

  It was really nice hotel I loved it Guest Relations Manager, Owner at Inn At The Peachtrees, an Ascend Collection Hotel, responded to this review Hi ericpS4620YI, Thank you so much for your kind words! We’re truly delighted to hear that you loved your stay with us.It means a lot to know that you had such a positive experience, and we’re glad we could provide a comfortable and enjoyable environment during your visit.We sincerely appreciate you choosing to stay with us and hope to have the pleasure of welcoming you back again for another great stay in the future!

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• User:Vivian C

  Trip type: Business

  Don’t recommend

  23 Apr 2026

  First I’ll start with the pros. Nice staff, decent breakfast and convenient location. But besides that, my room appeared clean at first glance but once I started looking closer… there was hair in the shower that was NOT mine, what looked like mold growing behind the toilet, stained towels, and I saw multiple roaches in my room throughout my stay. This is probably due to the fact that there’s a 3 inch gap underneath the front door which leads directly to the outside? Can’t say I’ve ever seen that in a hotel before. I had to put a towel there whenever I was in the room. I literally bought Lysol wipes from CVS to wipe down the surfaces in my room because they did not seem clean, and they weren’t. There was a random hole in the wall and questionable stains on the bathroom wall, furniture, and front door. Neither of the outlets on the wall sconces worked. The carpet was ripped up in places and clearly this room has not been updated in many years. They are doing a renovation on the hotel right now which is very much needed. As a solo female traveler, I did not feel very safe here. The window in my room looked out onto the walkway where people walked by and if they looked in the window they would have directly seen the bed, due to this I felt like I needed to have the curtains closed at all times of the day. There were people hanging out outside of the building and I was asked for money multiple times. The bed was really the only thing that felt semi-clean. Also the TV had the worst quality I have ever seen and only like 5 channels, good thing I brought my laptop… I tried to stay out of the room as much as possible to be honest. Overall I would not recommend, and I will be telling my work to not book people here again. Guest Relations Manager, Owner at Inn At The Peachtrees, an Ascend Collection Hotel, responded to this review Dear viviancF4202IU, Thank you for taking the time to share such a detailed review. We truly appreciate you acknowledging the positive aspects of your stay, including our staff, breakfast, and convenient location. That said, we are very sorry to hear about the many concerns you experienced, and we sincerely apologize that your stay did not meet expectations.The cleanliness issues you described, including the condition of the bathroom, towels, and overall room, are extremely concerning and not reflective of the standards we aim to provide. The presence of pests and gaps in the door you mentioned is also unacceptable, and we understand how unsettling and uncomfortable that must have been. This feedback will be addressed immediately with our housekeeping and maintenance teams to ensure proper inspections and corrective actions are taken.We are also very sorry to hear that you did not feel safe during your stay. Guest safety and comfort are top priorities, and your experience as a solo traveler is especially important to us. Concerns regarding the room layout, visibility from outside, and activity around the property are taken seriously and will be reviewed with our team.Additionally, we regret the issues you encountered with room condition, outlets, carpeting, and in-room amenities. While renovations may be underway, we understand that this does not excuse the condition of your room during your stay, and we apologize for the inconvenience this caused.Your feedback is invaluable in helping us identify where immediate improvements are needed, and we truly regret that your experience led you to feel this way. Thank you again for bringing these concerns to our attention.

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• User:Rory V

  Trip type: Family

  10 out of 10

  04 Apr 2026

  It was our daughters birthday trip and in there special notes section when booking I added that little bit of info. When we arrived and walked into the room we were greeted with a gift bag and some goodies and a happy birthday card for our daughter. That is the first time I have ever had that happen. For a company to take the time for such a small gesture. It ment the world to our daughter!!!! So with all of that being said they are a 10 out of 10!! Absolutely great staff and hotel we will be back!!Thank you again Guest Relations Manager, Owner at Inn At The Peachtrees, an Ascend Collection Hotel, responded to this review Hi roryv649, Thank you so much for sharing such a heartfelt review! We’re absolutely delighted to hear that your daughter’s birthday trip was made even more special and that the surprise waiting in your room brought her so much joy. Moments like these are what we strive for, and it truly means a lot to know that such a small gesture made a big impact on your family.We’re thrilled that you had a wonderful experience with our team and that everything contributed to such a memorable stay. Your kind words and perfect rating mean the world to us!Thank you again for celebrating such a special occasion with us. We look forward to welcoming you and your family back for many more memorable stays in the future!

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