Comfort Inn

Northeast, Atlanta - GA

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About Comfort Inn About Comfort Inn

Location

This hotel is located in Roswell.

Facility

The hotel has a lift and features 154 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a drinks machine. Wireless internet access allows guests to stay connected while on holiday. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A fireplace creates a cosy atmosphere. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services and facilities include room service, an alarm call service, a laundry service and a coin-operated laundry. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. A balcony is included as standard in some rooms. All rooms are carpeted and include a double bed and a sofa bed. Extra beds can be requested. A desk is provided. Additional features include a refrigerator, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) are provided as well. The daily newspaper is laid out for guests in the the rooms. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The outdoor pool complex provides invigorating refreshment. A sun terrace is a great place to while away the hours. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including golf, a gym, aerobics and a spa.

Meals

The dining area includes a restaurant and a bar. A generous breakfast buffet guarantees a great start to the day. Staff are also happy to provide children's meals.

Payment

All major credit cards, including American Express, VISA, Diners Club, JCB and MasterCard, are accepted for payment.

Amenities at Comfort Inn

Facilities
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  Air conditioning
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  Bar(s)
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  Car Park
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  Conference Room
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  Disability-friendly
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  Garage
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  Hotel Safe
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  Laundry Facilities
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  Laundry Service
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  Lifts
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  Pets
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  Restaurant(s)
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  Room Service
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  Shops
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  TV Room
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  Wifi
Hygiene
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  Contactless check-in/-out
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  Enhanced cleaning programme
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  Housekeeping only upon request
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  Hygiene training for staff
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  Mandatory mask-wearing
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  No high-touch furnishings
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  No high-touch furnishings in public areas
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  Packaged meals
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  Protective equipment for employees
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  Protective hygiene screens
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  Sanitiser dispenser
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  Social distancing regulations
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  Use of commercially available disinfectants
Meals
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  Breakfast Buffet
Sport/Entertainment
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  Aerobics
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  Golf
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  Gym
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  Jacuzzi
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  Number of Pools
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  Outdoor Pool(s)
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  Sun terrace

Location

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

Very Good

Average

Poor

Terrible

Recent Reviews: 37

User:Dayonna G
Trip type: Family
Dirty rooms and horrible customer service
26 Mar 2026
**DO NOT STAY HERE** If you don't want to stay in a Motel 6 like Hotel don't stay here. Rooms are very dirty. They don't clean rooms after previous guest leaves. Entire Motel smells of weed and roaches throughout property. Worst Front Desk service ever. They'll blame you for their rooms and Motel being very dirty. Also you see nothing but drug dealers and smokers all throughout Motel. Very creepy and scary. Definitely not safe for families with children/elderly members. Police is always hanging out in parking lot. If you want GREAT SERVICE and CLEAN ROOMS. Book the Comfort Inn Suites at Ballpark. I've reported this dump Motel to Choice and the BB. Masterkey Hospitality, Revenue Management at Comfort Inn Roswell-Dunwoody, responded to this review Dear Guest,We are sorry to hear about your experience. We take cleanliness and guest safety very seriously, and our property follows established standards and regular inspections to maintain a comfortable environment for all guests. Our team is committed to providing professional and respectful service, and we do not tolerate the type of conditions described. While we understand your concerns, we believe your experience does not reflect the typical stay we strive to provide. Your feedback will be reviewed internally as we continue to uphold our standards.Sincerely,Management Team
User:FlyingHistory
Trip type: Friends getaway
Definitely Not Recommended
28 Oct 2024
This Comfort Inn and its "staff" combined for the worst hotel experience I've had in over fifty years of extensive business and personal travel the world over.Things got off to a bad start during our Friday evening check-in when the woman behind the desk refused to speak with me. She insisted I talk to the "machine," an automated kiosk where a human (AI generated?) image appeared on a monitor. Despite not being comfortable with this check-in process and requesting this be done by a real hotel staff person, she refused. I was told either use the automated system or I would not be checked-in.I eventually did get a key from the kiosk to a room located immediately next to a busy door/stairwell, despite having requested a "quiet" room. Back down to the desk where once again the desk clerk refused to talk to me, and directed me back to the kiosk. This time I got a room bounded by an elevator, ice and vending machines, entry doors from the parking lot, and across from the door to the pool. Back down to the desk to talk to a manager, but the same unhelpful woman said there were none available. She seemed to find the whole situation amusing.Figuring this was futile and with a tight schedule that evening, I decided to accept this second room. When I walked in to the room, the smell of cigarettes and urine were immediately noticeable. After returning from our engagement that evening, I opened the sliding glass balcony door to air out the room, only to find the balcony was filthy and had several cigarettes butts on it. Also found hair in the shower.We spent very little time in the room Sat, not returning until around midnight. When I went down to breakfast the next (Sunday) morning, I stopped to get a cup of "lemon infused" ice water from a cooler across from the desk. In addition to the water, I also got what I thought initially was a dead fly, but turned out to be mold (see photo.) Having been put off eating there, we decided to just check-out and eat elsewhere. Knowing I was going to file complaints over this stay, when we checked out I asked for a receipt to prove I had stayed there. This too was refused, the reason given being since I had booked/pre-paid the room through a travel website they had nothing to give me. Never have I ever been refused a receipt or some kind of paperwork if requested as proof of stay at a hotel. This is documentation I would have had to submit with a travel voucher when business traveling.The following week I contacted Choice Hotels' corporate guest relations. I was told they couldn't help me until I contacted and filed a complaint with the travel site where I'd booked the room. I was instructed to get back to Choice after talking to the travel site. Much to my surprise, the folks at this site were far more helpful than anyone at the property itself or Choice corporate. The site did refund a portion of the stay costs, but the best Choice could do was offer frequent guest points and assure me they took my complaints very seriously. I declined the offer since I plan never to stay in another Choice hotel. Guest Relations Manager, General Manager at Comfort Inn Roswell-Dunwoody, responded to this review Dear FlyingHistory,We value your feedback and apologize for any inconvenience you experienced during your recent stay with us. Your comments will be shared with the management team for further review. We appreciate you bringing these concerns to our attention and apologize for not meeting your expectations. Our goal is to provide a pleasant and comfortable stay for all guests, and we regret any shortcomings you encountered. Thank you for taking the time to share your experience with us.Warm regards,Guest Relations Specialist
User:verwin2015
Trip type: Business
Great Place to Stay in Roswell, GA .. Perimeter, Dunwoody and Sandy Springs short distance
08 Apr 2024
Great location, good value for your money, staff is professional, friendly, responsive just what you would expect from hospitality professionals! Property is well maintained.. going through renovations but they are not intrusive or loud. My favorite home away from home in Roswell Guest Relations Manager, General Manager at Comfort Inn Roswell-Dunwoody, responded to this review Dear verwin2015,We are so pleased to read your five star review of our Comfort Inn Hotel in Roswell .Thank you for taking the time to tell us how our staff efforts to provide a comfortable and convenient experience have been successful. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. It is great to hear that you enjoyed the value as well; and we are looking forward to your next visit to the area.Best regards,Guest Relations Manager
User:ALEXANDER S
Trip type:
Water Leaks and Bugs
04 Sept 2022
Do not stay at the Comfort Inn Roswell-DunwoodyWe made a 2-night reservation with PRICELINE for this hotel over Labor Day weekend. We left after the first night becausewater leaking through the ceilingbugs in the roomhuge bugs all over the hotel (roaches, grasshoppers, etc.)Unrepaired wall damageWe asked both the Comfort Inn Roswell-Dunwoody and PRICELINE for a refund for the 2nd night but were told that this was not possible. We will not use this hotel or PRICELINE ever again. Hotel Manager, Other at Comfort Inn Roswell-Dunwoody, responded to this review Dear Alexander,It is disappointing to know that your experience was anything less than satisfying. My apologies. Please be rest assured and know that we will take all appropriate actions to address the issues and make it right. We look forward to earn back your respect, trust and business. Request your understanding and consideration for another visit.Sincerely,Hotel Manager
User:544kahlial
Trip type: Solo travel
2 filthy rooms
19 Jul 2022
I Booked the room online, I check-in and was given a key to room 126… the room smelled of mildew and trash was on the floor… the desk attendant offered me another room … this room was clean until you reach the bathroom… the carpet was extremely filthy leading to the room and it smelled of cigarettes and weed… they said my money would be back within 24hrs… it’s been 4 days.., so I guess I made a donation,,, Hotel Manager, Other at Comfort Inn Roswell-Dunwoody, responded to this review Dear Guest,Thank you for posting your comments about your stay. I have personally taken action based on your comments to investigate these claims. This is something we take very seriously and if necessary we will take immediate action.Sincerely,Hotel Manager

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